Customer Service Representative
Resume:
Pauline M. Hernandez Gassos
Farmington Hills, MI 48331
ad5usu@r.postjobfree.com
I provide superior customer service and always strive for excellence. I aim to exceed expectations, and always look for ways to improve myself and my environment. Full-time employment is my desire. Pay, benefits, and days/hours are all negotiable. Thank you for your consideration. Education
Northern Michigan University Sept. 1994-Dec. 1998
Marquette, MI
B.S. in Social Science, Minor in Psychology
Cass City High School Sept. 1990-June 1992, Sept. 1993-May 1994 Cass City, MI
Honor Roll Graduate
Shalom Catholic College July 1992-July 1993
Bundaberg, Queensland
Australia
Rotary Youth Exchange Student
Employment History
Sweet Spots Sept. 2022-Current
Farmington Hills, MI
I’m the sole proprietor of a family friendly ice cream parlor that specializes in uniquely themed parties. Kroger April 2021-Oct. 2021
Northville, MI
Assistant Customer Service Manager
Duties Included: Manage cahiers and front end
Run customer service counter and phones
Process Western Union transactions, utility bill payments, and lottery Handle complaints, returns, and lost/found items
Count and deposit financial transactions at end of day American Community Mutual Insurance Company Feb. 2005-Dec. 2010 Livonia, MI
Bi-lingual Customer Service Representative
Duties Included: Service customer inquiries in a call center re their life, health, and dental policies Master and utilize various company software programs and meticulously note interactions
Specialize in group administration inquiries
Maintain strict confidentiality and HIPAA compliance Work interdepartmentally to solve complicated issues that require research Train new employees and current ones that want to advance their skill set Plan and participate in company events
Franklin Mortgage Funding June 2003-Feb. 2005
Southfield, MI
Bi-lingual Customer Service Representative
Duties Included: Post payments
Assist customers with their sub-prime mortgage inquiries Train new employees
Sole Spanish interpreter for corporation
Participate in company fun days
Citi-Mortgage, Inc. April 2000-June 2003
Farmington Hills, MI
Bi-lingual Customer Service Representative
Duties Included: Successfully complete extensive training and learn MAGIC Skills Maintain an average of 80 calls per shift in a high call volume inbound call center Assist mortgage customers with their mortgage inquiries and input detailed notes of interactions
Master and utilize numerous company specific software programs and toggle between screens
Participate in company morale events
Volunteer Experience
Girl Scout
4-H
Alpha Phi Omega
Michigan Humane Society
Battered Women Shelter
Marquette County Juvenile Court Mentor
Faith in Christ Fellowship
Soup kitchen volunteer
Missionary
Campus Crusade for Christ
Retreat speaker
Bible Study leader
Missionary
Rotary Youth Exchange host family
Youth for Understanding
Host family
Conference leader
Counselor and inbound home/family screener
Farmington Hills Church of God
Vacation Bible School leader
Women’s group volunteer
Costa Rican missionary, group leader and sole interpreter, fund raiser coordinator Positive Attributes
Strong work ethic
Fluent in English and Spanish
Professional, punctual, prompt, and reliable
Team player, confidence to work independently
Detail oriented, adaptable, and flexible
Ability to work under pressure and meet deadlines
Excellent verbal and nonverbal communication skills Good proofreader, organized, and computer literate References
Personal and Professional: Google: Several Sweets Spots reviews Lucie Baumruckrova: Babies World
Professional: Timika Franklin: The Rose Room
Alesia Guinn: The Rose Room
Personal: Brian Nichols
Erika Bravo
Contact this candidate