Customer Service Advisor

P R O D U C T I O N A N D S H I P P I N G M A N A G E R

470.652.1 077 n i ad5use@r.postjobfree.com

N I C H O L A S D E S A N T I S

WORK E X P I E R E N C E

Shipping Manager and Production Manager

DAC Art Consulting - Atlanta, GA

Project Management: Directed production processes, ensuring projects were completed on time and within budget.

Coordination and Scheduling: Managed production schedules and coordinated teams, Problem-Solving: Quickly addressed production issues. Communication: Facilitated clear communication with departments, suppliers, and staff, crucial for project timelines.

Budget Management: Controlled production budgets and costs per project. Leadership: Led production teams, motivating and aligning teams to meet project deadlines and quality of product.

Attention to Detail: Ensured quality control on many simultaneous projects while communicating with all teams throughout production. 07/2022 to 05/2024

Event Catering Manager

Fox Brothers BBQ - Atlanta, GA

Customer Interaction: Engaged with clients to understand their event needs both in advance and on site.

Service Coordination: Managed logistics for events, coordinating staff and services to ensure smooth operations.

Problem-Solving: Resolved any and all issues during events, to ensure client happiness throughout.

Communication: Maintained effective communication with clients, vendors, third party staff. Customer Service: Delivered exceptional service, ensuring client satisfaction, a motivated team while listening to staff and client requests. Attention to Detail: Oversaw all event details, ensuring high standards, crucial for meticulous service records and diagnostics.

Organizational Skills: Planned and executed multiple events, showcasing strong organizational abilities, great communication and the ability to complete difficult tasks in a positive way.

05/2014 to 07/2022

O B J E C T I V E

Positive, versatile professional with extensive experience in production management and event catering, offering strong technical knowledge, exceptional organizational skills, and a customer-focused approach. Seeking to apply my diverse background to excel as a Service Advisor at Jim Ellis Audi.

E D U C A T I O N

Georgia State University

Pursuing Bachelors of Science in Computer Science

2014-2020

Baran Institute of Technology

Certificate of Training, Autobody Mechanical Repair 2004

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