Customer Service Business Development
Resume:
MARIUS ANGELO P. RAÑA
# ** *********** **. ********* ******* PAMPLONA LAS PINAS
ad5uqy@r.postjobfree.com
Tertiary: Northwestern University
Degree: Bachelor of Arts in English Studies
Professional Background
Avega Managed Care Inc a member of Fullerton Health Business Development Officer
Makati City
January 21, 2019- up to present
To sustain the organization’s income through the acquisition of new clientele. Tapping new and un-served markets throughout the Philippines. Markets the Intellicare HMO & Avega TPA, Group Life Insurance, Assist AMERICA, Employee Assistance Program & Medgate in Corporate Company. Acquisition of accounts through various channels.
Providing and building good relationship to our Clients and partners. FPG INSURANCE a member of Zuellig Group
Development Underwriter 1
Makati City
October 2018-January 2019
Overall Coordinator/Development Underwriter for Branches Group. Assists Branches Group in Underwriting all lines of insurance. (Motor, Casualty, Fire, Personal Accident and Engineering.
Determine the appropriate rates, terms and conditions for new risks and renewal account. Handle and assists Luzon and Visayas branch.
Posting of Insurance Policy that are within the limit of Authority. Undertakes other tasks required by Department Head. FPG INSURANCE a member of Zuellig Group
Customer Relation Management Officer 1
Makati City
July 2015- October 2018
Providing knowledge to our existing Assured and new business, a deeper insight of their insurance needs such as policy issuance, quotation and endorsement. Maintaining and forming business relationship in order to achieve retention and acquire accounts.
Highly dedicated and professional in Customer Relations Specialist with an outstanding record of providing superb customer service.
Handled FPG DIRECT ACCOUNT & VIP ACCOUNT, EXTENDED WARRANTY and BDO CLG ACCOUNT
Adept at handling multiple simultaneous Client service request with complete accuracy and courtesy.
Excellent and approachable mentor and trainer for new or less experienced customer service representative.
With well-versed communication skills in any context of job, task or new account given which equivalent to highly renewal result, has the most of the new accounts converted to the company and has been the highest appraisal every year for the outstanding performance through yearly appraisal.
Has always been consistent being a top 1 in account acquisition and retention. MRR MEGAVENTURES INC.
HR CLERK
10 Administration St. GSIS Village Project 8, Quezon City January 2, 2015 to May 19, 2015
Assist with day to day operations of the HR functions and duties; Compile and update employee records; Process documentation and prepare reports relating to personnel activities; and Assist in payroll preparation by providing relevant data such as absences, late/s, leaves and etc.
Deals with employee request regarding human resource issues, employees issue such as properly handling complaints and grievance procedures with a corrective solution. Assist our recruiters to source candidates and update our database and conduct initial orientation to newly hired employees.
Macy’s Customer Service Representative
Voice and Chat LOB
Sitel, Baguio City
September- December 2014
Answered order placement calls from Client Accounts. Maintained and updated Client account information
Maintained company data records in compliance
Responded to Client inquiries pertaining to the product operation. Notified appropriate departments of product and service failure. Addressed Client queries in coordination with the appropriate departments. Teleperformance Moa
Customer Service Representative
Pasay City
August 2013- September 2014
Evaluated accounts and recommended appropriate action throughout the collection cycle. Addressed discrepancies and processed credits and refunds when required and approved by account supervisor.
Counseled and assisted current Client in determining their best payment options such as payment arrangement, schedule payment and cash payment to the accredited channel. Tactfully resolved challenging situations professionally and calmly in a firm but courteously manner especially to those irate Clients.
CHARACTER REFERENCES (upon request)
MARIUS ANGELO P. RAÑA
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