Customer Service Scrum Master

TaQuana Baty

510-***-**** ad5uqn@r.postjobfree.com

Professional Summary

Result-orientated servant leader with over 5 years of experience applying agile practices as a customer service professional. As a certified SAFe 5.1 Scrum Master, I'm excited to apply my background, training, leadership abilities and relationship-building skills to organizations to achieve positive and measurable organizational impact.

Skills

●Scrum

●Product Development

●SQL

●JIRA

●Collaboration

●Interpersonal Skills

●Time Management

●Adaptability

●Great Communication Skills

●Conflict Resolution

●Project Management

Agile Principles

Experience

Amazon May 2020 - Present

Shopper - Oakland, CA

●Use applications to complete orders and communicate in real-time with online order customers

●Manage multiple orders and demonstrate speed and accuracy in order item selection

●Package, transport, and load merchandise from the store to the customer’s vehicle

Guest Service Agent January 2017 - July 2018

24 North Hotel – Key West, FL

●Implemented high-impact sales and marketing initiatives resulting in increased occupancy and profitability

●Answer department telephone within specified amount of rings determined by hotel guidelines, using correct greeting and telephone etiquette

●Check-in/check-out guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors

Store Cashier September 2015 - January 2018

Home Depot – Key West, FL

●Provided core product information and demonstrated product features and benefits

●Coordinated purchases between sales associates and cashiering staff members to expedite the process

●Balance the cash drawer at the end of each day and ensure that any discrepancies are handled before the end of the shift

Shift Leader April 2014 - November 2015

Dunkin’ Donuts - Key West, FL

●Ensured customer satisfaction by providing quality service with food orders, transactions, and food preparation

●Assisted manager with daily tasks and functions and helped train new employees

●Handled money and customer purchases, brewing and making coffees precisely to order, expediting coffees to assist coworkers, cleaning each station including the lobby area, and checking that all products were up to standard

Certifications

ITbiz Cisco Network Academy and CyberSecurity Pre-Apprenticeship ProgramIntroduction to Cybersecurity and Get Connected

Urban Technical Entrepreneurship

Customer Service

Project Management

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