Customer Service Representative
Resume:
Ashley white
Somerville, NJ *****
ad5upx@r.postjobfree.com
Work Experience
Customer Service Representative
Monks Home Improvement - Morristown, NJ
August 2019 to Present
Help customers with complaints and questions, give customers information about products and services, take orders, and process appointment with estimates and designers . By helping customers understand the company and answering questions about their reservations of appointments, they are sometimes seen as having a role in sales, the software we use is salesforce, ring central for lighting, outlook for calendar and email, ring central phone for the inbound and outbound calling. Essential Worker/warehouse Worker Edison NJ
Bare Necessities - Edison, NJ
May 2020 to August 2020
Completes shipments by processing and loading orders. Prepares orders by processing requests and supply orders; picking materials; packing boxes; placing orders in delivery area. Completes deliveries by driving truck or van to and from vendors.Control the flow of stock through a warehouse, monitoring goods in and out, safely and efficiently moving and handling items and keeping stock records. Customer Service Representative
RugsUSA - Cranbury, NJ
October 2019 to April 2020
Contracted) Laid off
Inbound and outbound call center with high call volume.Answered calls and kept constant communication with vendors, warehouse, and appropriate personnel to successfully assist customers. Informed customers about current and future promotions and coupons in order to drive web traffic. Fulfilled customer orders and suggested appropriate products based on customer needs.Assisted other representatives with finding best fit solutions for customers and coordinating the necessary materials and appointments in order to close out orders. During the covid 19 it was converted to virtual remote customer service office to provide assistance, process payments, answer questions, and more. Etc.) From Importers/customer Service Group
Panalpina
August 2019 to September 2019
August 2019 - September 2019- My responsibilities were Serve as Point of Contact for Airfreight shipping for Panalpina Customers. Coordinate and oversee air import shipments, process all required documents. Process Freight Orders for Ground Transportation requirements from customers, if required In Bonds have to be processed. Exception management handle and manage all customer contact at file level regarding exceptions. Process billing, freight orders and profit estimations with high productivity level. Provide accurate billing charge types/lines and profitability (job costing) forecast. Receive and track shipping orders (invoices, Purchase Orders, etc.) from Importers/customer service group for pending shipments. Assure shipment details are correctly retrieved from Shipment Communication Platform (SCP) when a file is opened or push GBS for any needed Forwarding Order needed to be open. Notify customer / broker of arrival and charges and notify PGAs of arrival (if required). Be accountable of all deliverables required for customers air import operations. Answer all customer inquiries in accordance with the Customer Service Policy standards. Keep a shared record of shipment handling instructions and customer information needed for contacting, billing.
Telemarketer
Choice Home Warranty
December 2018 to July 2019
dispatch) I answered calls and communicate with mobile units to send the appropriate response. I used in the semi-truck shipping industry, taking orders for trucking companies and sending truckers to pick up and drop off materials. I am Tech-savvy with knowledge of relevant methods (CAD) Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations and Proficient in English (oral and written) Outstanding organizational and multitasking abilities and Active listener with excellent communication skills Sound judgement and critical thinking. Telemarketer
Choice Home Warranty
December 2018 to June 2019
case manager) s responsible for providing world-class service to Customers by resolving customer inquiries through multiple contact channels, including phone and email. The successful representative will address and resolve customer inquiries to ensure first contact resolution. Additionally, the representative is responsible for making every customer interaction count through a relationship building consultative servicing approach that involves identifying opportunities to make every customer successful. The Case Manager should have high levels of discretion, with experience in handling highly sensitive material and should be well organized with the ability to work independently in a dynamic, fast-paced environment, multi-task, prioritize workload and should have solid decision making skills. Telemarketer (Team Lead)
Choice Home Warranty
July 2018 to December 2018
Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. A team leader is someone who provides guidance, instruction, direction and leadership to a group of individuals (the team) for the purpose of achieving a key result or group of aligned results. When a team leader motivates a team, group members can function in a goal oriented manner. Call center team leaders depend on a variety of office tools to perform their job. Such items can include: Phones - the primary communication device used for conversations with customers contacting call centers. Computers - to send emails, input data, monitor online customer service, and perform other office tasks. As a case manager help people who are in difficult situations with advice, figure out what kind of help they need, when It comes from assistance with funds for there buyout or advising them of the process of the policy sometimes helping with cancellation of policy as well.
Telemarketer
Total Hearing
October 2016 to November 2017
call center)- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand. Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Customers Service Representative
Ashley furniture - Green Brook, NJ
January 2014 to June 2015
Directly with or directly for the customers and prospective customers of a given company. Representatives are often seen as the outward "face" of their company because they are usually the first people customers talk to when they have a question or concern. I often problem solvers, and other times try to initiate sales; they may also simply help clients find information. Work in many different kinds of companies, and their job descriptions can be quite varied. All have one thing in common, though, which is helping connect outside people with inside information.Any company or service that depends on customer support typically has a dedicated customer service or customer care department. This includes retailers, land management companies, and public service and utilities providers. Job descriptions can vary to such an extent that it may be helpful to think of customer service representatives. Cashier, Buyer
Once Upon A Child - Edison, NJ
August 2013 to January 2014
customer service by retailing any sales that are coming up that they can look for. I help people bring in there unwanted children clothes, toys, equipment, and let them know how we work. By telling them that first we are not consignment shop we give cash on the spot. That we will sort, buy, look for any light stain or odor in any of their cloths. Plus when it comes to toys we make sure that there no corrosion in them I explain anyway to make it fun and easy for the customer to let them know there children good are in safe hands. because we know how hard it is to let go on personal items. Cashier/Cook/cashier
CiCi's Pizza - North Brunswick, NJ
August 2012 to October 2013
In-depth knowledge of handling returns and exchanges of goods. Hands-on experience in accepting payments from customers and give change and receipts. Highly skilled in using scanners and cash registers Proven record of using the right process for cash, credit cards, or other types of payment Prep cook. Greeted customers while entering to the premise. Assistant Manager Howell NJ
CiCi's Pizza - Township of Howell, NJ
May 2013 to July 2013
Ensure that all work is carried out to the highest standards. Able to take on and do the duties of a General Manager. Developing and motivating teams to do better. Ability to handle emergency situations as they arise. Assisting the General Manager. Assisting customers with their questions, problems and complaints. Cashier/Stock
Dollar Tree
May 2012 to August 2012
In-depth knowledge of handling returns and exchanges of goods. Hands-on experience in accepting payments from customers and give change and receipts. Highly skilled in using scanners and cash registers Proven record of using the right process for cash, credit cards, or other types of payment. Cashier/Stock
Party City
August 2011 to March 2012
Assisted customers with returns and purchases. Proven record of using the right process for cash, credit cards, or other types of payment. Hands-on experience in accepting payments from customers and give change and receipts. Highly skilled in using scanners and cash registers Shop-Rite-Cashier
Hands
September 2010 to July 2011
on experience in accepting payments from customers and give change and receipts. Highly skilled in using scanners, and cash registers. Proven record of using the right process for cash, credit cards, or other types of payment
Education
Associate Degree
Middlesex County College
June 2013
Skills
• SKILLS -Track record of greeting customers in a polite and friendly manner Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Excellent verbal and written communication skills Dedicated and careful
• high level of accuracy and strong attention to detail
• Telemarketing
• Telemarketing
• Typing
• Customer service
• Cold calling
• Cash register
• Cash handling
Certifications and Licenses
Driver's License
August 2011 to August 2028
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