Front Desk Receptionist
Resume:
Crystal Chester
Chicago, IL 60620
ad5upu@r.postjobfree.com
Professional Summary
Enthusiastic and adaptable receptionist seeking to work in a spa or hotel environment. Possesses previous experience in both retail and spa environments. Most of my previous duties include; establishing relationships with customers, accurately processing transactions via Point Of Sales systems and processing customer’s online orders.
I also possess front desk receptionist experience. It was my very first job after graduating high school and receiving my diploma. My duties working in a spa environment included; answering incoming calls, scheduling reservations for guests and answering all questions about prices and spa services.
I consider myself to be extremely dependable and I work well as a part of a team. I am also very detailed and organized with my work. I am confident that I can perform all tasks accurately and effectively. I am always excited to work with people and respect all those whom I come in contact with.
Skills
Problem solving
Teamwork
Computer Literacy
Communication & written skills
Product knowledge
Passion
Attention to detail
Multitasking
Familiarity with Microsoft Office, Excel and Word
Experience
Hyatt Place At Wolfchase, Cordova, TN- Front Desk Agent
August 2013 - November 2015
Greet and welcome all guests as they enter the lobby in a friendly and welcoming manner.
Accurately register guests by following hotel procedures and collect appropriate information from guests.
Engage with every guest in a sincere and genuine way by asking open ended questions and understanding their needs.
Educate guests on all package rates, and special promotions.
Obtain all necessary information from guests while checking them in.
Show expertise by displaying knowledge about hotel service facilities and hours of operation
Maintain in every department area. Able to accurately process and exchange customers purchases.
Macy's, Germantown, TN- Retail Sales Associate
February 2016 - May 2018
Create a welcoming environment for customers by greeting them and offering assistance upon their arrival to store
Develop customer relationships to grow business and expand client base
Ensure accurate merchandise pricing and process markdowns in a timely and efficient manner.
Master store products, services and loyalty programs. Ensure understanding of Macy's sales systems
Use knowledge of merchandise to educate customers and find what fits their needs
Maintain department recovery standards which include the sales floor and fitting room
Assist customers with using electronic devices, online shopping and also comparing prices to help them save more.
Massage Envy, Chicago, IL - Front Desk Receptionist
October 2018 - March 2020
Accurately book reservations for clients by suggesting dates and times that follow up with their needs. Responsible for answering incoming calls and scheduling appointments for clients and members.
Provide tremendous customer service by demonstrating a passionate and caring demeanor to all clients who enter the spa lobby.
Successfully convert clients into members by educating them about the amazing membership benefits, features and discounts. Accurately walk clients through the application process until completion.
Educate clients on new and upcoming new services or deals. Provide knowledge and educate clients on how benefits work.
Properly open and close the spa when working the morning shift. Ensure that an accurate amount of money is deposited into the register at the beginning and end of each shift.
Work alongside teammates to ensure the spa is running smoothly and according to company policies and procedures.
Provide detailed description of all spa services, discounts, price changes and any parking information.
Ensure that clients and members feel welcome and comfortable at their visit by offering snacks and refreshments.
Sonesta O'Hare Airport, Rosemont, IL - Front Desk Agent
September 2020 - November 2022
Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Responsible for maintaining the security of cash, credit card transactions, and guest information.
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
Ross Stores, Chicago, IL- Retail Associate
February 2023 - Present
Acknowledges customers by making eye contact, smiling and maintaining a courteous and friendly demeanor
Treats all customers and associates with respect by effectively communicating and using active listening skills
Successfully works in all areas of the store to achieve a high customer satisfaction rate.
Maintains a clutter free and organized work area at all times.
Assists customers with merchandise, answers all inquiries in a polite and knowledgeable manner.
Handles any customer issues in an efficient and courteous way. Seeks leadership if needed.
Education
Fairley High School, Memphis, TN
High School Diploma
August 2008 - May 2012
University of Phoenix
Bachelor’s Of Psychology
May 2022 - Present
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