Accounts Receivable Customer Service

DARRYL S. MILFORD

*** **** ****, ******* **, ****9 919-***-**** ad5upt@r.postjobfree.com

PROFESSIONAL OVERVIEW

Accounts receivable, credit and collections, Customer Service with expertise in credit analysis, risk management, sales and customer service; exhibiting technical skills utilizing Microsoft Office Suite, SAP, EDI Vendor Internet, Intacct Cloud Data Base, Sales Force, Polaris, Get Paid and Great Plains software, NetSuite, Oracle, seeking position by which able to utilize excellent mitigation and reconciliation abilities.

INSIGHT SOFTWARE LLC Raleigh, NC 1/2019-02/2024

Accounts receivable Analyst

Monitor customer account details for non-payments, delayed payments and other irregularities

Reviews questionable matters and refers to the Manager as needed

Contact customer’s regarding past due balances and reconcile customer accounts.

Identified necessary billing adjustments and support changes.

Identify and analyze issues preventing payments and work with the customer and internal teams to resolve, including initiating disputes.

AMERICAN TOWER CORPORATION Raleigh, NC 3/2017- 10/2018

Collections Senior Analyst

•Reconciled and reduced receivable balances within an assigned portfolio by interpreting lease language, reviewing purchase orders, auditing billing amounts, researching pay histories and collecting past due balances on rent or purchase order-based receivables. Established and maintained positive interactions with internal departments such as Leasing Operations and Legal Site Leasing Management.

•Audited lease documents and purchase orders to validate billing, identified necessary billing adjustments and support changes. Utilized Get Paid accounts receivable software.

FIRST CITIZEN BANK & TRUST COMPANY Raleigh, NC 03/12/13 - 2/2017

Trust Specialist

Reconciled and calculated current month-end balances of CD interest for customer accounts.

Produced Repo Bond Maturities and Forecast report documents and verified interest and maturities totals before

posting. Created new account numbers for stock traders & clients.

Produced Projected Cash and Settled Cash Statements for Bank of New York and reconciled discrepancies.

Resolved interest rate calculation issues for Federal Reserve and Verified all BNY stock & mutual funds security

transfers. Posted share lots to various trust fund account clients and all securities & Mutual funds receipts daily,

B-WAY CORPORATION Raleigh, NC 2002 - 2012

Corporate A/R Credit Analyst

•Responsible for collections for 7 plastics manufacturing locations.

•Analyzed creditworthiness, set and recommended credit limits and payment terms for potential and existing customers, and aging reports for all regions to establish appropriate bad debt reserve requirements.

•Negotiated payment plan with customers, oversaw cash applications postings, verified lockbox bank and wire receipts and bank deposits.

•Reconciled customer accounts. Collaborated with sales & marketing personnel and corporate finance team to address credit and collections risks in domestic and international markets, and worked with sales executives on key accounts to collect past due amounts to meet DSO targets, days current goals and other metrics while resolving complex credit and account reconciliation issues with major accounts and internal sales and operations teams.

EDUCATION

WAKE TECHNICAL COMMUNITY COLLEGE - Completed coursework pertaining to Business and Accounting Raleigh NC

PACE UNIVERSITY - Completed coursework pertaining to Business and Marketing New York, NY

CERTIFICATIONS

DUN & BRADSTREET - Certificates in Credit Management & Financial Analysis

LORMAN EDUCATIONAL SERVICES - Certificate in Investment and Credit Decisions

ROCKHURST UNIVERSITY EDUCATIONAL SERVICES - Certificate in Finance & Accounting for Managers

Contact this candidate