Customer Service Business Operations

Summary

Customer service. Flexible and open to opportunities to positively contribute to business operations through a team-centered approach. Recognized as hard-working, technically proficient, and a quick learner. Organized and dedicated worker experienced.

Knowledge & Skills

Critical thinking, Problem -solving, Communication, Active listening, patience, Empathy, Time management, teamwork, Customer Service Confidentiality.

Work Experience

Lehigh Valley Academy Regional Charter School

Substitute Teacher 10/2023 - 2/2023

Follow teacher’s instructions for lesson plan or create lesson plan if none is available.

Record attendance according to school procedure.

Assign homework according to lesson plan.

Supplement lesson plan with other classroom activities if time allows.

Maintain discipline in the classroom and foster a safe, productive learning environment in accordance with school policies.

Compile report for teacher that includes student attendance, lesson-plan progress, disciplinary actions, and positive developments.

Qena Elementary School, Egypt, OC

Psychologist 09/2011 - 02/2020

Perform functional behavioral analyses and assist in the development, evaluation, and monitoring of behaviors intervention plans.

Conduct assessments to evaluate social and emotional development and mental health status of students.

Administered Stanford-Binet Intelligence to students.

AZER Pharma, Qena, Egypt, OC

Customer service 05/2010 -7/2016

Worked alongside licensed pharmacists to provide excellent service within high-volume retail setting.

Create prescription labels, retrieve appropriate medications from inventory.

Efficiently answer multi-line phone system and process high volume of order requests from nurses, doctors, and pharmacists.

Education:

Bachelor’s degree in psychology

Minia University

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