Customer Service Assistant Manager
Resume:
Eugena Ervin
Albemarle, NC *****
ad5un5@r.postjobfree.com
Professional Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Skills
Relationship building and management
POS systems operations
Order management
Goals and performance
Employee scheduling
Sales and marketing
Staff Scheduling
Cost Control
New-Hire Training
Customer experience
Stock management
Staff Management
Operations
Vendor management
Sales growth
Product and service sales
Business initiatives proficiency
Education
January 2005
Daniel Morgan Academy Spartan burg,SC
Graphics And Printing
Awarded [Award Name]
Completed professional development in [Subject]
June 2007
Spartanburg High School SC
Diploma
Awarded [Award Name]
Member of [Student Organization or Club Name]
Certifications
Serve Safe Certified
Work History
June 2019 - November 2023
Papa Johns - 633 NC-24, Albemarle, NC 28001
Manager
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Onboarded new employees with training and new hire documentation.
Developed and maintained relationships with customers and suppliers through account development.
Maximized performance by monitoring daily activities and mentoring team members.
Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Accomplished multiple tasks within established timeframes.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Improved marketing to attract new customers and promote business.
Developed and implemented business strategies to achieve business goals and stay competitive.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed and motivated employees to be productive and engaged in work.
Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Controlled costs to keep business operating within budget and increase profits.
February 2018 - June 2020
Quick Chek - 123 US-52
Deli Manager
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Integrated service and team management strategies to boost business profits.
Controlled inventory costs by carefully managing portion control and reducing waste.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Set schedules for [Number] staff by planning and designating shifts and hours.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Increased deli sales by implementing innovative merchandising and promotional strategies.
Developed pricing strategies to maximize profits while maintaining customer satisfaction.
Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
Observed quality assurance standards to optimize freshness of deli products.
February 2015 - January 2018
Quick Chek - 123 US-52
Assistant Store Manager
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Rotated merchandise and displays to feature new products and promotions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Created and maintained safe and secure work environments for employees.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
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