D O M I N I Q U E M O R G A N
E D U C A T I O N
**** - **** • 90 Day VA
Virtual Assistant Certification
**** - **** • SNHU
MBA
**** - **** • UMASS BOSTON
B.S. Management (Concentration in International Management) 2007-2009 • UMASS LOWELL
B.S. Management
• Administrative Assistant/Lead Credentialing
Specialist•
E X P E R I E N C E
Creative Ambition
Create and repurpose client content for multiple social media platforms Social Media Management
Complete administrative tasks assigned by clients
Blog Writing
Email correspondence
Insurance Verification
Client Scheduling
Research
Create monthly newsletters in Mailchimp/Convertkit Facebook Group management
SOP editing/creation
Onboarding for new contract hires
Project management
Virtual Assistant/ Online Business Manager/Owner
November 2020-
present
Rldatix/Verge
Verify providers for Initial and reappointments with various organizations Run NPDB reports on all providers
Conduct State specific/oragnization specific searchers for credentialing requirements
Verify state medical licenses and Board certifications Verify Clinical and hospital verifications
Contact providers and MSO‘s regarding verification discrepancies Verify all malpractice insurances for possible open claims or recent closed claims Use zendesk, teams and outlook to communicate with my team and organizations Use Epstaff to pull exclusion searches and SSADMF reports Lead Credentialing Specialist (3-4 month contract) August 2023-present
Charleston Marriott
HR Coordinator/Guest Service Agent/ Front Desk supervisor
• Posting and editing new job openings
• Processing payroll in Ultipro
• Ordering supplies for HR Department
• Responsible for assisting with employee functions (rallies, appreciation week, benefits fair)
• Participate in Care Committee meetings
• Attend Marriott Business Council meetings/Events
• Assist with new hire onboarding
• Conduct phone screens of potential candidates and schedule in-person interviews
• Help in the supervision of the Front Desk Staff, Night Auditors, and Bellmen.
• Assist guests with checking in and out of the hotel.
• Answer any questions and help with any issues that arise during the guests stay.
• Help communicate important messages with all staff.
• Help the sales/events team with making sure in house group needs are met.
• Ensure that the front desk staff is following hotel policies.
• Assist guests with checking in and out of the hotel.
• Answer any questions and help with any issues that arise during the guests stay.
• Help communicate important messages with all staff..
• Help the sales/events team with making sure in-house group needs are met. Signature Healthcare
Patient Access Representative
• Uploading/Downloading Radiology films
• Answer/Directing phone calls
• Printing and checking Appointment Schedules
• Registering patients for ER/Outpatient visits
• Obtaining authorizations
• Verify Patient insurances/Prior authorization
• Maintain front desk supplies
January 2018-
August 2018
August 2018-
August 2020
Talent Bridge
Annual Reverification Specialist
• Verify patient insurance benefits
• Report any adverse events that may occur
• Create patient benefit notes to update in our patient system November 2020-
February 2021
857-***-**** • ad5umj@r.postjobfree.com S K I L L S
Microsoft word & Powerpoint, BICS, Percipio, LMR, EPIC Super User,WebPT, Clinicient RCX Billing, Allscripts, TDSS Transport system, Nextbar, PACS, Meditech, Marriott PMS, Marriott Marsha, Marriott Global Source, Fusebox, Sertifi. Ultipro, ADP, E-Time, Payroll Support, Insurance Canva, Mailchimp, Simple Practice, Availity, Convertkit, Google Suite, Slack, Voxer, Honey Book, Asana, Wordpress, Medium, Facebook/Instagram/Linkedin/Pinterest, Planoly, Rain, Microsoft Suite, Wordpress, EPstaff, NPDB, Zendesk, Ring Central, Excel June 2016-
January 2018
N.E.P.T
Referral Coordinator
• Answer/Direct phone Calls
• Operate general office equipment
• Greet patients
• register information
• Maintain front desk and waiting area
• Collect Co-pays
• Schedule patient appointments
• Verify patient insurances
• Request authorization from patient insurances
• Make weekly bank deposits
• Order office Supplies
• Check Allscripts system for patient self-pay balances
• Sort/distribute mail
• Send medical record/bill requests to manager on behalf of Motor Vehicle Accident patients
• Scan and upload patient info into webpt edocs
• Help patients with any billing questions, or direct them to someone who can