Customer Service High School

A M A R 667-***-****

ad5ufy@r.postjobfree.com

AS SHEPPARD Severn, MD 21144

PROFESSIONAL SUMMARY

« Customer service professional experienced in identifying and selling products

based on customer needs and processing credit card and cash transactions. Skilled

in using computers and handheld devices. Delivers quality customer checkout

experience.

e Friendly Cashier with experience working with people of diverse backgrounds. Fast

learner with competencies in interpersonal communication, conflict resolution and

cash handling. Utilizes proven conflict de-escalation techniques to keep customers

happy.

WORK HISTORY

Cashier,host,sever,waiter, Grumps Cafe, Nov 2019 - Current, Gambrills, MD

« Maintained high customer satisfaction levels by going extra mile to personalize

service.

« Received feedback and complaints while demonstrating exceptional customer

service.

« Provided customers with outstanding customer service exceeding store

expectations.

« Greeted customers with prompt and friendly service.

« Kept up high pace to minimize customer wait times at checkout.

« Resolved conflicts with customers and looked for opportunities to improve

satisfaction.

EDUCATION

Sports Management, Sports Management May 2028

Bowie State University - Bowie, MD

SKILLS

« Conflict resolution e Cash handling

« Customer service excellence * Cleaning and sanitation

« Guest engagement « Customer service

¢ Training and development « Inventory control

« Order management « Merchandise restocking

« Dining room preparation « Reservation management

e Server support « Payment processing

HOBBIES

play Football all 4 years in High school went to Arundel high for one year and

Graduated from Crofton high. played football all throughout high school

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