Project Management Manager
Resume:
Kenneth Shelton - IS IT Project Manager - */**/***4
1
Kenneth Shelton
IS IT Project Manager
Milwaukee, WI 53226 414-***-****
ad5uc2@r.postjobfree.com
ad5uc2@r.postjobfree.com
PROFILE
Accomplished senior information technology business systems analyst and project management professional with an analytical engineering-type personality and more than three decades of experience in software development- related projects, project management, and supporting sales teams in meeting or exceeding client expectations. Apply agile project management best practices and team-oriented motivational leadership techniques to collaborate with customers, clients, and business units in a complex adaptive systems framework. Principles include shared vision and goals, autonomous teamwork, motivation and collaboration, local strategic rules, and organizing open information to allow teams to adapt to changing conditions. Manage using project vision and intent; to guide, influence, and promote team ownership of stakeholder relationships and project deliverables. Building and nurturing successful teams requires creativity, flexibility, attentiveness to unique qualities and interaction between attributes as well as logical animation of layers of information and communication technology; much like micro-machines accomplishing the DNA replication process in micro-biology. Perform project SYNECTICS evaluation creativity analysis steps: (1) develop clear problem statements; (2) goal wishing, attribute listing, collaborating and brainstorming; (3) take excursions to compare problem with existing knowledge unity across diversity of disciplines; (4) perform force fit, to examine and weight, crisis conditions, environment or domain causes and effects; (5) collect itemized response, trap, gather and structure knowledge to increase awareness of natural cycles, technological framework and environmental factors; and (6) develop solutions, specific scope options, possible frameworks or areas for further investigation or research. Professional Strengths and Competencies:
General Management Project Management IT Management
Judgment, Integrity Integration Management Lifecycle Management
Self-confidence, Flexibility Scope Management Tools Management
Initiative, Perseverance Time Management Techniques Management
Organizational Awareness Cost Management Architecture Management
Knowledge Quality Management Service Level Management
Leadership Human Resource Management Enterprise Data Warehouse
Interpersonal Relations Reporting Management Technical Consultant
Communications Risk Management Functional Consultant
Action Management Procurement Management Development Tools
Demand Management Consensus Management Administrative Tools
Performance Management Impact Management Reporting & Analysis Tools
Proven history of success promoting seamless project deployment, superior technical customer service, and long-term existing customer loyalty.
Technical hands-on project manager capable of managing 4-8 $100K, 3-4-month projects simultaneously with 10 years in an aerospace engineering company and 14 years in a software development company.
Maintain knowledge and understanding of each project at an appropriate detail level concerning scope, objectives, intent, and deliverables as well as important technical aspects, features, and functions. Kenneth Shelton - IS IT Project Manager - 2/19/2024 2
Perform as a communication focal point for the customer; listen for expectations, needs, ideas, and concerns; provide regular feedback and written correspondence as necessary.
Keep projects moving, monitor project scope, schedule, and cost compared to approved project charter objectives and requirements, identify potential problems, solicit suggestions to improve performance, and avoid surprises.
Provide extensive and continual interface with project managers, business unit BU managers, and users during user acceptance testing UAT, data conversion (define and prioritize data to convert), implementation
(pre-and post), and performance tuning (systems, interfaces, reports, and query).
Interview users to study existing systems, procedures, and opportunities and define user requirements; study feasibility and reframe data models into business cases or process improvement scenarios.
Gather requirements; analyze data models representing business cases, systems requirements, and project plans.
Business Systems Analysis Competencies:
Planning Strategically
The analysis of the
organization's strategic
business needs
Primary BU Interface
Gather Requirements
Research Best Practices
Knowledge Management
Research Technical
Issues Report Findings
Recommendations
Identify Possible Mitigation
Identify Probable Causes
Operating/Business Model Analysis
The definition and analysis of the
organization's policies and
market business approaches
Analyze Representative Data
Reframe Requirements
Develop Business Cases
Develop Business Scenarios
Business Rules Analysis
The interpretation of business
rules and requirements for
technical systems (generally IT)
Process Definition & Design
The business process
modeling (often developed
through process modeling
and design)
Develop Scripts
Propose Solutions & Ideas
System Development Life
Cycle (SDLC)
Develop Data Conversion
Integration, System & User
Acceptance Testing (UAT)
CAREER AND ACHIEVEMENTS TO DATE
LYFT Milwaukee, WI 11/2019 – 12/2023
LYFT Driver
10996 Rides, *5.0 Rating, 4.2 Years; outstanding service in support of my mother during the last 90 years of life. Kerry Ingredients & Flavors, Jackson, WI 11/05/2011 – 06/15/2021 JPAC PRODUCTION / SANITATION / RETAIL PACKAGING DEPARTMENT Kerry Ingredients produces dry ingredients for the food industry. Duties vary on a day-to-day basis. Complete any tasks the supervisor requests related to all JPAC creamer bottling production line aspects. Lift totes using an overhead crane, support filler operations, conveyors, labeling, case, and skid packaging. Certified as a forklift operator by Kerry Ingredients' internal policy to qualify for material handling, shipping, and receiving operational requirements.
SEEK Careers Staffing, WI (Kerry Ingredients & Flavors, Jackson, WI) 09/2011 – 11/04/2012 JPAC PRODUCTION / SANITATION / RETAIL PACKAGING DEPARTMENT Kerry Ingredients produces dry ingredients for the food industry. Duties vary on a day-to-day basis. Complete any tasks the supervisor requests related to all JPAC creamer bottling production line aspects. Lift totes using an overhead crane, support filler operations, conveyors, labeling, case, and skid packaging. Certified as a forklift operator by Kerry Ingredients internal policy to qualify for material handling, shipping, and receiving operational requirements.
Kenneth Shelton - IS IT Project Manager - 2/19/2024 3
Todd’s Creative Design, LLC. (Replaced as: kennethgshelton.com or .net), WI 10/2006 – Present. WEBSITE DESIGN PROGRAMMER / SEO CONSULTANT / AI AGENCY / PROJECT MANAGER Responsible for project management, product development, intellectual property protection, project acquisition, website development, strategic direction, the business plan, marketing, sales, accounting, invoicing, and providing all professional services.
• Actively learning freelance and agency model artificial intelligence AI Automation Agency functionalities.
• Provided administrative support for wireless networks.
• Microsoft Partner Network: Microsoft Action Pack Development and Design.
• Website Design SEO projects: Dreamweaver, Flash, Photoshop, Fireworks, HTML, PHP, CSS, W3C, Web 2.0 Std., WordPress, ZenCart, Microsoft Office Live Small Business Partner (ASP), & Elance
• Delivered PM, BSA, and website design SEO consulting services to confidential clients.
• Translated requirements into high-level design proposals for several confidential clients between 2006 and 2010. Used design proposal format to communicate optional features, functions, and technology platforms necessary to implement a variety of business process improvement initiatives and win several Website Design SEO Consulting SOW contract businesses.
• 2007 to 2010, maintained internal setup of SDLC software development environment to guarantee quality control validation platform separation, using Apache2Triad Server for Adobe CS2, CS4, and CS5 development tools.
• 2008 to 2010; performed website development for several confidential clients including writing of test case scenarios for unit, integration, system, and UAT to guarantee all features and functions are performed to design specification. Managed version configuration for pages and enhancement migrations across client original, development, and client-released platforms/environments. Uploaded released website pages to remote sites during client-coordinated implementation.
• Maintained internal setup of ASP.NET SDLC software application development environment to facilitate the creation of content management and other applications; installation including Internet Information Services (IIS) Manager, SQL Server Manager Studio, and Microsoft Visual Web Developer 2010 Express. Used Visual Paradigm UML application to gather requirements and construct diagrams.
• In 2008, provided services involving optimizing office operations, administrative systems support, quality audit, and security audit for legal practice undergoing reorganization and business expansion effort. Computer Aid, Inc., PA, (Johnson Controls, Inc., WI) 6/2008 – 12/2008 LEVEL 2 TECHNICAL SUPPORT TEAM LEAD
Team-Lead in charge of Level 2 Technical Support for Service Alliance application, server administration, and all related integration application services USA, for the major public company. Duties include hands-on participation, orchestration, and directing team activities, and technical support, in compliance with Sarbanes-Oxley Act SOX guidelines.
RAVEEN Recruiting Solutions, Inc., OH, (Northwestern Mutual, WI) 9/2004 – 10/2005 PEOPLESOFT CONSULTANT
I identified the major training issue that stranded all record processing within the newly implemented PeopleSoft purchasing module. Buyers are never allowed to authorize accounting payments. All payment records were stranded. Initiated and led a swat team to correct all processing errors. Emergency project management audit, technical and functional evaluation of PeopleSoft Financials initiative Enterprise Purchasing module implementation for a major privately held insurance industry company. Emergency engagement extended to evaluate and lead 4 related strategic sourcing projects.
Identified end-user education and training issues. Quickly developed class; trained ~500 end users.
Joined project management SWAT team to identify issues, fix data, and provide technical support.
Performed project management of corporate Intranet website; changed policies & procedures content related to strategic sourcing, and the new PeopleSoft Enterprise Purchasing module implementation.
Performed business systems analysis of PeopleSoft Enterprise Purchasing, strategic sourcing, source to settlement, and related business systems, all departmental procedures, and job processes. Kenneth Shelton - IS IT Project Manager - 2/19/2024 4
Catalyst International, Inc., WI 1988 - 07/2002
PEOPLESOFT BUSINESS SYSTEMS ANALYST (4/1998 – 7/2002) Business systems analyst in IS/IT department, in charge of project management of all PeopleSoft and Vantive modules; supervised consultant contractors; and performed configuration, installation application setup, multiple project implementations, core technology upgrades, enhancement development projects, and administration. QUALITY ASSURANCE ANALYST / PROJECT AUDITOR (4/1996 – 3/1998) Responsible for quality assurance analysis and project audits of multiple; standard product development projects, and customer enhancement projects. Contributed to quality assurance system policy development and performance audit; during ISO 9001 (software development system) registration process. TECHNICAL SUPPORT PROJECT MANAGER (1988 – 3/1996)
Responsible for the entire Catalyst existing customer base technical support, project management implementation support, and service level performance. Responsible for Catalyst Warehouse Management Systems (WMS) technical support, phone support, help desk service, project management of customer projects in the maintenance cycle, small to medium projects software development, implementation, and programming services for all existing customers.
Make sure all project objectives and requirements are met according to all statements of work (SOW) specifications and according to design intent, fit, form, features, and functions. Use project planning, event, issue, or defect tracking software as necessary, Microsoft Project, Tracer, Journals, or CRM.
Lead programs or cross-functional teams by conducting regular status review meetings, maintaining regular follow-up, and ensuring that resources are allocated properly using the resource-constraint plan and responsibility matrix. Coordinate technical, code, or design review meetings as required.
Experience in resource planning of 4 days, 4 days, and 5-day work week as well as 24x7 technical support coverage. Use Lotus Notes or Microsoft Outlook for e-mail, contacts, calendar, meeting scheduling, and to check resource availability for meetings. Flexible in terms of on-site project travel.
Support sales and marketing teams to identify wants, needs, opportunities, and requirement specifications by collaborating with customers to develop project charter, scope of work, work breakdown structure, and implementation schedules.
Experience in software development and implementation of integrated business systems; featuring RF wireless technology sub-systems, warehouse automation, SNA host communications, and peripheral interfaces.
Experience working with various industry-leading global partners like; Microsoft, Oracle, PeopleSoft, SAP, IBM, CDC, HP, Norand, and Symbol. Self-driven, motivating, energetic, and analytical engineering-type personality.
Lead programs or cross-functional teams by conducting regular status review meetings, maintaining regular follow-up, and ensuring that resources are allocated properly using the resource-constraint plan and responsibility matrix. Coordinate technical, code, or design review meetings as required.
Assist in marketing and developing new business, as assigned, handling requests for information, services, and documentation promptly.
Request invoices for project deliverables interface with billing system and work closely with other business units to meet shared goals and company operational requirements.
Results-oriented process improvement professional who supervised teams, and managed IT, quality, and customer support functions during growth from $4 million to $40 million in revenue.
Directed 24/7 customer technical IS/IT services operations for US and training of UK operations with responsibility for customer services contract agreements revenue generation totaling $16 million. Kenneth Shelton - IS IT Project Manager - 2/19/2024 5
Personally set up all communications networking hardware, terminated connections, set up warehouse automation interfaces, set up printers, and installed the Catalyst WMS software for the new Chicago Chrysler warehouse; in one weekend.
Managed customer technical support staff including front-line supervision that generated $16 million annual revenue.
Provided on-site support for a large variety of client projects involving major upgrades of hardware and software elements. One week at each of 15 US Chrysler warehouses, and 3 ShopKo DCs.
Provided maintenance programmer services and support for Catalyst Warehouse Management Systems
(WMS).
WMS/DC Client Experience: Chrysler (12 US WMS), Dollar General, (DC) Deluxe Corporation, (3 DC) Abbott Laboratories (WMS), ShopKo Stores (3 DC), Pamida (WMS & ERP Integration), Carol Wright Gifts
(WMS), Hi/LO Auto Supply (WMS), Illinois Power Company (WMS), Murdock Madaus Schwabe (WMS), Hasbro, Inc. (WMS), Aviall, Inc. (WMS), Sunbeam, Nestle, Sony Music
WMS/DC Technology: Distribution Center (DC) Systems, Warehouse Management Systems (WMS), Peripheral Systems, Carousels Picking Devices, Conveyer systems, Sortation Devices, Automated Storage Retrieval (AS/RS), Pick-to-Light (PTL), Databases (Client Selected), Norand or Symbol Radio Terminals/PC, Multiple Base Stations, Printers (Client Selected)
WMS/DC Operations: Host Communications, SNA Downloads, SNA Uploads, TCP/IP Downloads, TCP/IP Uploads, Inbound Orders, Receiving, Cross Docking, Putaway, RF Putaway, Holds (on-order, on-item, or on-location), Problem Resolution, Cycle Counting, Moves, Replenishments, Location Search, RF Location Search, Outbound Orders, Period Closing, Load Selection, RF Loading, Pre-allocation, Allocation, Label Printing, PTL Interface, Issues, Picking, RF Picking, Batch Picking, Paper Picking, Pick-To-Light, Progressive Picking, License Picking, Zone Picking, Container Picking, Staging/De-staging, Order Close, Purges, Backup Procedures, Cron Scheduled Procedures, File Transfers, Installations
WMS/DC Knowledge (1)): Very knowledgeable in warehouse management systems WMS and distribution center DC management operations in both functional and technical dimensions as well as multiple DC network physical locations relative to retail stores. Generally, shipments arrive at the dock door, operators query systems to determine receipt types and conditions with or without order, ASN, or SKU and determine tote, container, or skid method receiving. Licenses are assigned, single or containerized in some way, and then the operator uses the system to select appropriate storage locations.
WMS/DC Knowledge: This is accomplished so that optimal distance travel is achieved within physical storage. Receiving may involve inspection before Put-away and related problem resolution. Waves of picking work queues are generated through strategically dynamic allocation processing to leverage prime real-estate locations with supporting replenishment moves scheduled to facilitate optimal pick-facing and minimize material handling. There is always a necessity to apply pick-pack conversions between storage units of measure and customer-ordered units of measure. Physical warehouse layout and storage must be coordinated between high-volume movers and low-volume labor-intensive inventory. Of course, the amount of detail expands across entire business systems from source to settlement.
WMS/DC Knowledge Expanded: This discussion expands even further in complexity considering regional distribution center physical placement as well as related store sales measurement statistics. One DC might handle ninety percent of the load of certain items and item mix and material handling may need to be optimized accordingly. Shipments may be processed through DC or vendors may ship directly to stores based on strategy criteria. DCs typically sized in the one million square feet range and may employ seven hundred full-time employees. DC may handle three thousand items or stock-keeping units (SKUs) that could generate volumes of one hundred and fifty thousand cartons per day. Departing trailer counts could reach one hundred and twenty per day. DC managers are required to understand key performance indicators and DC operation performance design capabilities as well as actual achievable throughput compared with expectations scorecard dynamics.
Kenneth Shelton - IS IT Project Manager - 2/19/2024 6
WMS/DC Client Interface Roles/Responsibilities: Senior Project Manager, Project Manager, Logistics Consultant, Consultant, Technical Teams, Technical Leads, DC Manager, IS DC Manager, Warehouse Manager, Operations Manager, Systems Analyst, Host Communications Manager, Manager Traffic, Manager Stores & Traffic, Hardware Support, CIO, Third Party Technical Support, Hewlett-Packard HP, Oracle, IBM, Rapistan, RF Vendors (Norand or Symbol), Pitney Bowes.
WMS/DC Typical Documents: Final Specification Reports (FSR), Design Specifications, Modifications Specifications, Enhancement Specifications, Database/Entity Relationship Diagrams/Object Diagrams, Data Element Dictionary, High-Level Structure Charts, DFD (Mini Specifications), Action Diagrams, Business Scenarios, Use Case Diagrams, Project Charter, Project Scope, Work Breakdown Structures. SYSTEMS
Catalyst WMS - Client Releases: (4, 4.1, 5, 6, 6.5, 7, 8 & 9) – Catalyst International, Inc. (CAT), WI
Quality Assurance ISO (9001) SDLC, IS/IT, MIS, GAAP, SOX, Mfg. Control, P&IC, Materials Mgmt.
Enterprise: MRPII, ERP, ERO, FIN, TC, CC, PUR, CRM, Quality, Sales & Mktg. – PeopleSoft, DC &, IL
Business Operations: Logistics, SCM, PUR, SFC
Capacity Planning, MPS, EDI, SAP, IMS, PIOS
Mfg. Eng. P&IC, (DoD): ANSI Std., Circuit Boards,
CRTs, ADI, HSI, Advanced Avionics & Flight Controls
Mfg. Gas Furnace Industry: High-Volume Pumps
Flow Control Devices, Machine Shop, Receive/Ship EDUCATION
B.S.M. – Bachelor of Science in Business Administration Management
Milwaukee School of Engineering (MSOE), WI
Rader School of Business (RSOB), WI
Business Excellence Consortium (BEC), WI
MBTI – Certificate in Computer Science
Milwaukee Business Training Institute (MBTI), WI PBBA-2 – Undergraduate (ENG/BUS course work)
University of Wisconsin Milwaukee (UWM), WI
CERTIFICATIONS
Project Management Associate Certificate – MSOE RSOB BEC
Website Design Series Certificate – MSOE RSOB -
Microsoft Certified Professional (MCP) – IKON Technologies Institute, WI – Microsoft (MS), WI
Certificate in Production & Inventory Management (CPIM) – The Association for Operations Mgmt., WI
Microsoft Office Live Web Design - Elance® - MS, WI
PeopleSoft/Vantive – VB Object Studios – PeopleSoft/Vantive (Technical & Functional), DC &, IL
Certified Catalyst International Trainer – Catalyst International, Inc. (CAT), WI
Certified Catalyst International Quality Assurance Auditor – Catalyst International, Inc. (CAT), WI
Certificate in Flexible Simulation – FleXsim Software Products, Inc., UT
Managed Maintenance Tracer® – Computer Aid, Inc. (CAI), WI
Investor Education; 5 Step Formula; 7 Cash Flow Strategies, Options – INVESTools/Business Week, WI CLASSES
Computer Science MSOE
MS395 E-Business Technologies
MS273 Website Development
MS277 Multimedia for Websites
MS275 Advanced Website Development
Website Design Series Certificate MSOE
MS382 Introduction to Java
MS371 UNIX Operating System
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Project Management MSOE
MS4801 Project Management - Project Management Associate Certificate BEC MS3411 Leading Project Teams
MS3427 The Business Plan
MS3425 Entrepreneurship: An Overview
MS344 Organizational Behavior & Leadership Development
Business Communications MSOE
EN432 Business Communications
MS387 Communications Analysis
EN132 Technical Composition
EN241 Speech
Business Systems Analysis MSOE
MS483 Database Management Systems (DBMS)
MS393 Quantitative Management
MS342 Management Principles
MS447 Management Readings and Issues
HU494 Creative Thinking (SYNECTICS)
MA340 Business Statistics
HU430 Epistemology
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