Customer Service Team Leader
Resume:
CHAD KING Summary
Relatable Team Leader with strong customer service background and experience in
managing teams and driving performance. History of developing meaningful relationships with team members to encourage and inspire them to reach their full potential.
Experience
Sep 2022 – Nov 2023
Team Lead National Care Dental Dallas, TX
Lead a team of member care advisors, conducted regular trainings and performance reviews, while providing guidance and mentorship. Provided constructive criticism to improve performance, adjusting my approach as needed to maximize each advisor’s potential. Organized team meetings and regularly monitored team performance, reporting progress to senior management.
Apr 2021 – Sep 2022
Member Care Specialist National Care Dental Dallas, TX Provided exceptional member care service via verbal and written communication. Assisted members in understanding their dental/vision benefits coverage, locating providers, and addressing any billing or payment concerns and updates. Aug 2020 – Apr 2021
Benefits Call Center Representative Willis Towers Watson Dallas, TX Provided a high level of customer service support via verbal communication. Proficiently translate health/welfare and pension terms, along with complex plan information. Demonstrate flexibility to customize customer service approach. Handle confidential information with sensitivity and discretion. Sep 2019 – Apr 2020
Customer Care Representative Servicing Solutions Dallas, TX Provided service to internal and external customers via verbal communication. Processed Automated Consumer Dispute Verifications via e-OSCAR system. Validated customer debt inquiries and performed front end collections. 1998-2019
Courier SWANCO Dallas, TX
Transported medical supplies and lab specimens between VA Hospitals and satellite clinics. Delivered medication to disabled patients. Maintained 100% on-time pick up and deliveries. Provided exceptional customer service to nurses and VA staff. Team Leader
Contact
ad5uar@r.postjobfree.com
2229 W Buckingham Rd
Apt 1013
Garland, TX 75042
Skills
Strong Client Relations
Problem Solving
Team Oriented
Effective Communication
Excellent Customer Service
Punctual with Excellent Attendance
Proficient in Zendesk and Microsoft
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