Customer Service Representative
Resume:
Godson
Okonkwo
CHINO HILLS, CA *****
W: ad5u9v@r.postjobfree.com
Skills
• File Management
• Service Recommendations
• CRM System Updates
• Account Management
• Sales Strategies
• Outbound Calling
• Order Processing
• Client Profile Building
• Client Relations
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Experience
Capital Group Irvine, California
July 2022 - Current
Client Service Representative
• Updated records with all interactions and customers
• Met inbound customer needs while maintaining strict performance targets. Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
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Reviewed wide-ranging financial data and statements with a detail-oriented and knowledgeable approach.
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Identified compatible investment opportunities through in-depth investigation and comparison.
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Delivered exceptional customer service to bolster strong relationships and build positive experiences.
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• Documented, researched and resolved customer service issues. At&t Cerritos, California
November 2018 - May 2022
Customer Service Representative
• Anticipated needs and resolved problems to keep customers Accessed customer account information to explain service fees, pricing structures and billing cycles.
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Processed paperwork to complete new account setups and account closures.
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Exceeded quotas frequently with continuous product pushes and attention to customer needs.
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• Answered customers' questions about products, prices and availability.
• Advised customers on different financing options. Wells Fargo El Monte, California
October 2016 - June 2017
Phone Banker
Helped customers with diverse banking needs, including opening accounts, applying for credit cards, and pursuing loans.
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Assisted bank consumers needing help with online banking transactions and accounts.
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Investigated issues concerning debit charges, deposit accounts, and loan payments.
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• Resolved duplicate charges and fee issues for customers. Mitigated fraud damage by helping customers navigate bank systems, dispute charges and eliminate issues.
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Presented options to clients seeking improved benefits, convenience and financial results.
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• Generated and mailed customer statements for specific transaction periods. Verizon Communications Pomona, California
November 2015 - June 2016
Call Center Representative
Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
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Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
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Created and entered enrollment applications for new consumers in company database.
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Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
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Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.
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Time Warner Cable Ontario, California
June 2015 - December 2015
Call Center Customer Service Representative
• Researched to provide accurate and complete information.
• Uncovered caller needs using customer interaction models and scripts.
• Created and delivered quotes to potential clients for services. Recognized and seized opportunities for sales referrals following appropriate processes.
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Instilled calm in customers, managing escalations and transfers with utmost professionalism.
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Processed orders and responded to order status inquiries using computer system.
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T Mobile/ Skye Wireless CHINO HILLS, CA
January 2013 - June 2015
Sales Associate
• Helped customers navigate store, complete sales, and process returns. Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
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Created memorable customer experiences by offering personalized sales support.
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Resolved customer concerns using strong communication and conflict management skills.
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• Supported team with receiving, pricing and merchandising. Education
May 2025
Bachelor of Science (B.S.)
Southern New Hampshire, Manchester, New Hampshire
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