Customer Service Operations Manager

Gary Cunningham

ad5u90@r.postjobfree.com • (***) 369-4933l

• Westfield, NJ

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Summary

Profile Summary

Driven operations professional with expertise and experience in all aspects of business management, including operations management, customer service, sales generation, contract negotiation, and team leadership. Proactive, detail-oriented leader able to manage multiple projects at once within a fast-paced, variable environment. Highly skilled in generating insights from financial data and influencing key staff at varying levels within an organization. Proven track record of achieving or exceeding corporate goals and providing exceptional results.

Skills

Strong grasp of economics

and market dynamics

Contract Negotiation

Sales & Customer

Engagement

Financial Acumen & Budget

Management

Data Analysis

Teambuilding

Logistics Management

Enterprise Resource Planning

Systems

Supply Chain Management

Professional Experience

Natbake Distribution LLC - Brooklyn, NY 2022-Present Sales and Operations Manager

Manage company operations with a focus on sales and distribution. Developed operational plans in alignment with company objectives.

• Improved Sales over prior year > 30%

• Improve A/R balances by > 20%

• Data analysis using Power-BI, Excel, BMobile & Accpac Echo Late Church of Christ – Westfield, NJ 2018 – Present Minister

Oversee church administration and operations Coached and mentored members and the wider community.

● Increased member attendance by 100% and achieved a 15% growth in contributions to church programs within two years.

● Bolstered and reenforced positive relations through the establishment of internal and external programs.

Kirk Distributers – Kingston, Jamaica 2006 – 2018

Nationwide Commercial Sales Manager 2008 - 2018

Managed company-wide Sales, Merchandising, and Customer Service departments. Developed operational plans in alignment with company objectives.

● Achieved 10% annual sales growth by identifying new channels and forging strategic partnerships. Gary Cunningham

ad5u90@r.postjobfree.com • (609) 369-4933l

• Westfield, NJ

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● Establish strategic plans in support of company overall growth objectives resulting in the adoption by executive board.

● Improved in-store merchandising excellence and increased down-trade distribution through strategic sales efforts.

Operations Manager 2006 - 2008

Transitioned Colgate Palmolive business to Kirk Distributors Ltd.

• Established bank accounts and negotiated financing agreements successfully.

• Effectively negotiated contracts and established market strategies that led to the achievement of KPIs.

• Restructured the company’s business model and operations, including the hiring and training of employees.

• Evolved the organization operational model to that of a hybrid business model and that led to the establishment of guidelines on “go to market,” “recruitment,” and “onboarding” plans.

• Directly managed inventory, warehousing, and shipping which gave rise to the company exceeding sales distribution targets by >12% within the first two years. Colgate Palmolive Company Kingston, Jamaica 1994 - 2006 Logistics Manager 2004 - 2006

Directed all logistics and supply chain activities, including pricing/purchasing, warehouse management, and shipping cost. Fostered a positive external business partner relationships to facilitate on-time and complete deliveries and minimize out of stocks.

• Led all departmental staff to deliver quality service to meet or exceed client expectations achieving an average on-time and complete metric of 97%.

• Decreased overall inventory variances below a monthly average of 1%.

• Implemented SAP inventory management for Caribbean which increased visibility and improved the tracking of inventories.

• Advised Executive Management Committee on opportunities for process improvement based on data insights that led to improved manufacturing processes and warehousing efficiencies. Business Account Manager 2000 - 2004

Managed sales operation for local and international distributors

• Led an annual average growth of 8%, while managing 46% of the company’s Sales.

• Developed and implemented marketing and promotional plans that strengthened the effectiveness of distributors.

• Conducted monthly performance reviews to identify gap and capitalize on opportunities. Purchasing Coordinator 1998 – 2000

• Managed the purchasing and costing of all finished goods and raw material

• Successfully assessed and managed vendors KPIs.

Brand Accountant 1994 - 1998

• Prepare and analyze monthly brand P&L reports and present management summary to senior leaders. Oversaw the monthly operating and forecasting process. Gary Cunningham

ad5u90@r.postjobfree.com • (609) 369-4933l

• Westfield, NJ

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TAX ADMINISTRATION OF JAMAICA

Tax Auditor Tax Administration of Jamaica Kinston, Jamaica 1990 - 1994 Audited individuals and companies to ensure compliance with tax laws and regulations.

• Helped to educate the public about tax laws and compliance.

• Effectively assisted government to achieve it revenue targets Education

Executive Master of Business Administration (MBA) (2003) University of New Orleans, New Orleans, LA

Bachelor of Science in Business Administration (1994) University of Technology, Kingston, Jamaica

Certifications

Leadership and Strategic Management, Ivey University Project Management, University of New Orleans

Auditing Techniques, Government of Jamaica

Income Tax Law, Government of Jamaica

Awards and Recognition

• Recognized for key expertise while at Colgate Palmolive; promoted to positions of increasing responsibility multiple times over the course of 12 years.

• Saved Kirk Distributors $100K through the implementation of improved purchasing processes and cost saving measures; improved the forecasting process which minimized out-of-stock orders and overstocking.

• Consistently achieved sales budgets at Kirk Distributors and grew budgets by an annual average of over 15% between 2006 and 2018.

Extra-curricular Experience

• Community Medical Fair at Echo Lake Church of Christ, NJ - Successfully hosted Health Fair, contributing to a greater physical & Spiritual health awareness. (2019)

• International American Medical Mission – Jamaica Lead (2010 – Present) o Organize free medical missions for communities throughout Jamaica o Successful management of the medical, dental, and psychological treatment of 1,000 people over 5 days

• Independence City Church of Christ Sick & Shut-in - Support the community by providing meals and financial aid to the sick and shut-in. (2014 – 2018)

• Independence City Church of Christ Minister – Facilitate coaching and mentoring youth sessions in managing social, relational, and spiritual challenges. (2012 – 2018)

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