General Manager Customer Service

Charlie Aguiluz **** Copano Bay Ave., Las Vegas NV 89148

Cell: 818-***-**** E-Mail: ad5u7w@r.postjobfree.com

Summary of Qualifications

•Strong experience managing food & bar restaurants and retail establishments with a consistent emphasis on customer service satisfaction, team building, and meeting goals.

•Competent in controlling costs, meeting budget guidelines, forecasting, and P&L analysis.

• Good mix of corporate and franchise restaurant management experience.

Professional Experience

12/23 – Present Asst. General Manager Stratosphere – Café Restaurant Las Vegas, NV

6/23 – 12/23 Asst. General Manager Veterans Canteen Service Las Vegas, NV

10/22 – 6/23 Restaurant Manager Harrah’s Hotel Casino Las Vegas, NV

12/19 – 8/22 - Restaurant Manager Circus Circus Hotel Casino, Las Vegas, NV

4/18 – 10/19 Food Distributor Self-employed Palmdale, CA

12/16 - 3/18 Assistant F&B Manager Crews of California LAX, Los Angeles, CA

Rock & Brews-Bar & Restaurant, Klatch Coffee House

2/16 - 12/16 Store Manager Fresh Healthy Café Valencia, CA

9/15 - 2/16 General Manager Charley’s Philly Steaks Topanga, CA

4/15 - 8/15 General Manager Del Taco Restaurant Mission Hills, CA

12/14 - 4/15 General Manager Wendy’s Restaurant Reseda, CA

7/13 - 12/14 Assistant Food & Beverage Operations Manager HMS Host

The Larder Restaurant Tom Bradley International Airport

LAX Airport, Los Angeles, CA

•Assisted in opening the concept and supplemented training materials for new employees.

•Trained new employees in menu product knowledge, food ingredients and preparation, presentation, and POS Micros Systems.

•Supported operations at Burger King, La Brea Bakery, and Starbucks outlets.

12/08 – 6/13 General Manager Arby’s Restaurant Ridgecrest, CA

•Received the Most Improved Restaurant Award in the district within the first quarter of taking over the store in 2009.

•Received People Development Award in the Region for the 1st Quarter in 2009.

•Received the Make a Difference Award in the Region for the 3rd Quarter in 2009. • Received the Make a Difference Award for California in 2009.

•Consistently achieved positive food and labor budget every period. • Achieved a 100 total score from County Health Department inspection.

3/06 – 12/08 Owner/Operator The Yellow Mango Restaurant Granada Hills, CA

Hired the right people and developed them to deliver excellent customer service.

Established the restaurant with an Asian fusion menu.

Trained staff on food safety, quality, speed, and cleanliness.

Implemented open communication with the Chef, Sous Chef, food service worker, and FOH staff for successful business operations.

3/01 – 3/06 General Manager/Business Partner Arby’s Restaurant Valencia, CA

•Delivered consistent sales increases of 8%-11% over previous fiscal years.

•Consistently achieved food and labor budget every period.

•Improved Operational Audit Score - customer service, food quality, cleanliness from 67% to 94%.

•Store received 2002 and 2004 Operations Improvement Award

Education - University of the East – B.S. in Business Administration,

Manila, Philippines

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