It Support Customer Service
Resume:
Jacob Esias Weaver
Mableton, GA *****
ad5u77@r.postjobfree.com
ENTRY-LEVEL IT SUPPORT PROFESSIONAL; recently completed the google IT support professional certificate—a hands on IT support program that covers troubleshooting, customer service, networking, operating systems, systems administration, and security. Authorized to work in the US for any employer
Work Experience
Supervisor
LIDL Grocery - Sandy Springs, GA
September 2020 to Present
1. Manage store
2. Delegate task
3. Cash management
Education
College Degree in Computer Information Systems
Georgia State University - Atlanta, GA
September 2019 to Present
Skills
• Microsoft office (exel,word,power point) communication,work readiness (5 years)
• Customer Service (4 years)
• Inventory Control (3 years)
• Typing
• Leadership Development (1 year)
• Multitasking (4 years)
• Supervising Experience (3 years)
• Computer skills (3 years)
• Operating Systems
• Active Directory
• Computer Networking
• Network Security
• Information Security
• VPN
• Linux
• Cybersecurity
• Microsoft Windows
• Technical Support
• Software troubleshooting
• Windows
• Mac OS
• Operating systems
• Desktop support
• IT support
• Computer hardware
• Scripting
• IT
• Information security
• Technical support
• iOS
• PowerShell
Certifications and Licenses
GOOGLE IT SUPPORT CERTIFICATE PROFESSIONAL
November 2021 to Present
• Basic computer architecture
• Operating systems (Windows, Linux)
• Remote connection and virtual machines
• Computer networking
• Software management
• Troubleshooting
• Customer service
• Routing concepts
• VPNs and proxies
• Permissioning
• Package and software management
• Process management
• Resource monitoring
• Systems administration
• Configuration
• Centralized management
• Implementing/managing directory services
• Data management and recovery
• IT security
• Cryptology/encryption
• Hashing
• Network security
Additional Information
TECHNICAL AND BUSINESS PROFICIENCIES
• Technical: linux, windows, troubleshooting, networking, directory services, cybersecurity.
• Business: customer support, project management, process improvement.
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