Customer Service Orlando Health

X

Pamela L. McWhorter

P.O. Box *** Pineville, NC 28134

412-***-**** ad5u54@r.postjobfree.com

Professional Profile: Customer Service Professional with 15+ years of experience in direct customer service provision, de-escalation techniques, and problem-solving. Excellent oral and written communication skills. Works well independently and in team settings. Self-motivated, reliable, and adheres to all Standards of Precaution, MSDS, and Hand Hygiene directives.

Education:

Community College of Allegheny County

Associate Degree, General Studies/Applied Science

Relevant Experience:

Orlando Health, Orlando, FL March 2014 – July 2016

Patient Transport

Provides safe and efficient transport of patients to all areas of the hospital(s). Assesses patients to determine the most effective method for transport.

Communicates vital patient information with the department manager, group leads and other appropriate team members.

Responsible and accountable for reaching individual productivity standards established by the department. (Transports at least 25 patients per day.)

Transports charts and specimens in an efficient and confidential manner.

Maintains all transportation equipment and assures its cleanliness and sanitary condition.

Logs into and out of paging system (part of Allscripts Transport Tracking system)

Demonstrates outstanding customer service behavior and attitude, which supports and facilitates the mission, vision and values of Orlando Health

Aids in informing customers, nursing units, and diagnostic departments of delays

Stores equipment in designated areas in accordance with fire and safety guidelines

Adjusts liter flow and determines PSI in oxygen tanks.

Transfers oxygen regulators from one oxygen tank to another.

Safely removes telemetry units from patients.

Handles work-related information in a confidential manner to maintain HIPAA compliance.

Cooperates effectively and efficiently with team members to consistently meet the changing needs of the patient, department, and/or hospital(s).

Assists in the distribution and retrieval of clinical equipment throughout the facility.

Assists in cleaning equipment and restocks standby storage areas or returns it to the equipment rooms.

Assists in the distribution, retrieval, and maintenance of orthopedic equipment such as CPM, hot/cold therapy machines, trapeze bed frames, patient lifts, traction weights and pulleys.

Transports and delivers items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.

Offers encouragement and support to all patients and their families. Culturally sensitive to our patient population.

Trains new Transport staff members.

Was awarded Champion of the Year for Humanitarian Labor at OH

Awarded Employee of the Month (twice)

seere

Pamela L. McWhorter – Resume Page 2

Sz

United Parcel Service (UPS), Charlotte, NC l November 2013 – January 2014

Driver Helper

Assisted UPS drivers with scanning, Erdx and delivering parcels from vehicle to the customer’s door.

Shoe Carnival, Rock Hill, SC November 2012 – January 2013

Cashier/Sales Associate

Handled all cash, check, debit and credit-card transactions via registers and electronic-scanning equipment.

Provided excellent customer service.

E

PSA Airlines, Inc. (Based in Charlotte, NC) February 1996 – October 2012

Flight Attendant

(PSA Airlines, Inc. d/b/a US Airways Express)

As a customer-service professional, I made certain that the safety and comfort of all passengers was in accordance with FAA, TSA and DOT regulations.

Responded quickly and effectively to aircraft emergencies by ensuring passengers were prepared and evacuated in an expedient, safe and orderly faCcRefereerenceserrshiond.

Effectively administered applications of Emergency Procedures in a calm, controlled manner.

Ensured all aviation regulations concerning passengers were maintained, such as proper use of seat belts, personal items, and non-smoking regulations.

Assisted special-needs passengers (unaccompanied minors, the disabled, and the elderly).

Attended pre-flight briefings concerning weather, altitudes, routes and emergency procedures.

ECommunity Living Specialist (1994 – 1999)

University of Pittsburgh Medical Center, Pittsburg, PA Digestive Disorder Clinic/Radiology Receptionist (1991 – 1995)e

Chartiers MH/MR Center, Bridgeville, PA Resident Technical Specialist 1986-1991 (Adult Mental Health and Special Needs)

Holy Family Institute, Pittsburgh, PA Board Membeer (Institution for Children from Broken Homes) – Involved for three years

Hunger Services, Pittsburgh, PA – Involved for five years

CcRefereerences Available Upon Request

Contact this candidate