Team Leader Information Systems
Resume:
Matthew A Bright
** ****** ***** **** ** Louis, MO 63367
ad5u4s@r.postjobfree.com
https://www.linkedin.com/in/brightmatt/
QUALIFICATIONS
Over twenty-five years’ experience within one tenure (5 companies)
Lumen Technologies/CenturyLink/Savvis/Bridge Information Systems
Excellent Communicator, Motivator, and Team Leader
Willingness to learn what is needed.
Never afford of asking the right questions
Strong background in the following:
Financial Networking
Data Center Services
Managed Services
Migration Services
IP Management
C-level presentations
Cloud Networks
Salesforce/ Sales reporting and forecasting
Technical Summary
Knowledge of advanced routing and multicast protocols
Ability to work independently on project-oriented items.
Microsoft Azure Fundamentals AZ-900 Certified
Hands on work experience with Cisco, Juniper, Alcatel, F5, HP, UNIX, Windows, VM, LMS/TMS
Cloud Public/Private
Experience in troubleshooting at packet level (ex: tcpdump, packet captures, sniffers, wireshark and Arbor PeakFlow)
LAN, WAN, Networking Protocols, Firewall, Load balancing and Client/Server
Powerbi
Visio
Excel formulas
PROFESSIONAL EXPERIENCE
Lumen Technologies
Lead Sales Operations Consultant June 2022 - November 2023
Provides analytical support to senior sales management to evaluate organizational effectiveness.
Makes recommendations to enhance productivity, sales revenues & collaboration between operations, sales, marketing, product, finance & distributors.
Using broad sales operations & business knowledge, identifies issues & opportunities.
Leads projects for the Sales organization to positively impact their sales results.
Create reports, analyze accounts and make appropriate recommendations.
CenturyLink
Architect Migration SAT February 2017 - June 2022
Review and identify legacy Lumen customers impacted by services marked for end of life.
Responsible for the movement of legacy Savvis networking customers over to new Lumen services.
Support design discussion with executives by assisting to prepare solutions and highlights benefits and risks documents.
Provide technical guidance, perform reviews.
Savvis
Solutions Engineer – Thomson Reuters Account July 2015 - June 2017
Architect complex technical solutions using standard and custom products that included networking, hosting, collocation, and professional services.
Worked closely with sales personnel to identify growing client’s unique technical, process, and business requirements helping further drive global sales with efficient and scalable solutions.
Consulted with client’s potential and current customers to provide technical knowledge, architectural assistance; as well as provide design and business case feasibility confirmation.
Provide post-sales support to implementation personnel including but not limited to clarifying service expectations, detailed installation diagrams, verbal explanations, enhanced written documentation, and configuration examples.
Work with product management to help drive appropriate product enhancements to help ensure that company portfolio offers best in class solutions and services.
Assisted in providing technical training to new and existing sales support personnel.
Architect complex technical solutions using standard and custom products that included networking, hosting, collocation, and professional services. • Worked closely with sales personnel to identify growing client’s unique technical, process, and business requirements helping further drive global sales with efficient and scalable solutions.
Consulted with client’s potential and current customers to provide technical knowledge, architectural assistance; as well as provide design and business case feasibility confirmation.
Provide post-sales support to implementation personnel including but not limited to clarifying service expectations, detailed installation diagrams, verbal explanations, enhanced written documentation, and configuration examples.
Work with product management to help drive appropriate product enhancements to help ensure that company portfolio offers best in class solutions and services.
Assisted in providing technical training to new and existing sales support personnel.
Post Sales Engineer May 2012 - July 2014
Attain client satisfaction for covered engagements by designing effectively delivered complex client solutions. NPS of 90% or greater
Reduction of $0 Change orders on covered accounts to a 1 to 1 ratio for covered engagements.
Achieve revenue acceleration by decreasing installation intervals to 60 days by effectively designing complex client’s solutions.
Reduce Global Solution Delivery and Implementation Engineering Rework and improve First Pass Clean % by designing effectively complex client solutions.
Achieve NPS scores of 90% or greater for internal organizations.
Responsible for the following:
Execution of the Global Post Sale Engineering process
adhering to Global Post Sales Engineering Process
The Design and configuration of complex client solution
Partnering with the Global Technology Teams for standardization of complex solutions
validation of the Savvis Sales Engineer solution design prior to engagement with customer for technical feasibility
Designing the interoperability’s of the Savvis Product portfolio for complex client solutions.
Analyzing client solution requirements and designing solutions to fulfill those requirements.
Tracking the Post Sales Engineering process and communicating is progress through the use of Cordys
Coordinating and leading technology configuration workshops for customer design and configuration sign off of complex solutions.
Adhering to the PSE Process Methodology
Adhering to the Outside-In Methodology and associated configuration detail gathering questionnaires
The completion of relevant technical order forms required by Savvis delivery teams.
Maintaining collaborative relationships with key engineering, sales, and operational organizations
Traveling to customer locations for onsite workshops
Implementation Design Engineering December 2009- March 2012
Provided oversight of all in Service Delivery Financial orders
Provide technical leadership for all Thomson Reuters orders globally.
Provide technical leadership for all Service Delivery orders globally.
Ensure Service Delivery teams and understanding of the solutions that we are building.
Create build technical build documents.
Continue to accomplish customer troubleshooting, customer maintenance and change request tasks in accordance with the established workload guidelines within the department.
Financial Technical Operations Manager April 2009- December 2009
Provided oversight of all in support of Savvis Financial Operations
Managed dedicated network engineering.
Provide leadership insight to all future Savvis Financial Services and Customers
Resolve Tier 3 issues as defined in established departmental guidelines and escalation procedures.
Accomplished customer troubleshooting, customer maintenance and change request tasks in accordance with the established workload guidelines within the department.
Provided networking technical input on Root Cause Analysis documents for the client as required by Operations management.
Provided an escalation point for networking engineers to use when troubleshooting issues
American Stock Exchange (AMEX) Account Technical Operations Manager May 2006- April 2009
Provided oversight of all infrastructure Network Operations in support of trading applications for a large financial institution to insure zero downtime during the trading day.
Managed dedicated network engineering & security team responsible for supporting the trading applications of large financial firm.
Resolve Tier 3 issues as defined in established departmental guidelines and escalation procedures.
Accomplished customer troubleshooting, customer maintenance and change request tasks in accordance with the established workload guidelines within the department.
Provided networking technical input on Root Cause Analysis documents for the client as required by Operations management.
Provided an escalation point for networking engineers to use when troubleshooting issues
American Stock Exchange (AMEX) Account Network Tac Support February 2006- May 2006
Resolved Tier 3 issues as defined in established departmental guidelines and escalation procedures.
Accomplish customer troubleshooting, customer maintenance and change request tasks in accordance with the established workload guidelines within the department.
Functioned as customer interface for all reported problem resolution and change management requests.
Document all customer change requests in defined format for tracking purposes.
Network Tac Support September 2005 – February 2006
Resolved Tier 3 issues as defined in established departmental guidelines and escalation procedures.
Accomplish customer troubleshooting, customer maintenance and change request tasks in accordance with the established workload guidelines within the department.
Network Operation Center Specialist (NOC) April 2004 – September 2005
Accountable for proactive monitoring and Tier 2 diagnostics and reporting of all issues relating to network nodes and core devices in the SAVVIS global network and the Host Area Networks (HANs) in the SAVVIS data centers.
React to proactive events in a timely manner as specified in the procedural documentation and training * Escalate issues according to procedural documentation and training.
Provide and obtain timely updates to/from relevant parties (internal and external) for issues you are engaged in resolving * Participate in maintenance and special projects as necessary.
Strategic Edge Manager Specialist April 2002-April 2004
Proactive monitoring, diagnostics and support of network connectivity and server health for a large financial customer base in a team oriented, support center environment.
Work with many different telecommunications like Sprint, World Com, AT&T and many global telecommunications as well. I would test head-to-head with the Telco's and follow up on our trouble tickets.
I would provide 2nd level support for the Network Control Central working trouble tickets.
Proactively monitor client's network connections throughout the world with our Savvis Station product.
Bridge Information Systems
Field Service Engineer January 2000- April 2002
Responsible for all second level support at Client sites. Second level support includes service problem resolution, installation of products, feeds and assigned projects.
Provides all levels of support for sensitive accounts, strategic accounts and accounts that are considered to have chronic problems.
Performed system enhancements and maintenance to the PIM (Product Information Maintenance) merchandising system. This system utilizes COBOL batch programs and Environment 1 on-line screens as a front-end tool in the management of a TOTAL database.
Install and maintain a wide area of networks.
Distribution Management - October 1999 – December 2000
Responsible for the day-to-day monitoring and maintenance of over 10,000 nodes on a global TCP/IP network
Monitored frame relay client tail circuits as well as ATM backbone trunks.
Escalation point for Technical Support Representatives on various client network issues
Repaired server and router failures via SNMP traps, and performed trend analysis on client's bandwidth.
Technical Support Representative May 1999 – October 1999
Provides support for technical-related issues. Functionality or the general operation of a workstation
Troubleshoot client and local network servers for connectivity issues.
Coordinated software and hardware resolutions with clients.
Troubleshot Bridge Related Software products.
Sales Support Call Center September 1998 – May 1999
Take incoming calls from sales representatives and other personnel throughout the company as well as overflow from the helpdesk.
Do daily reports for the managers of the Customer Support Center.
Developed Excellence in Customer Support
EDUCATION
Hazelwood Central Graduated 1994
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