Sales, Business Development, Customer Service and Management
Resume:
Lucretia Goodson
Phone: 757-***-****
linkedin.com/in/lgoodson3
Chesapeake, VA 23320
ad5u47@r.postjobfree.com
Sales and Business Development Representative
A Top Performing Sales Representative, Persuasive Communicator, and Skilled Business Developer known for forging and developing robust relationships with new and existing clients, consistently exceeding sales targets across diverse industries. Proficient in identifying lucrative sales opportunities, employing a consultative sales methodology to secure agreements, and effectively articulating product benefits to cultivate customer engagement and drive revenue expansion.
Sales, Business Development, Marketing, Communications, and Customer Relations Skills:
-Consultative Sales, B2B, B2C, & Direct Sales
-Business Development & Lead Generation
-Territory Management & Development
-Account Acquisition & Development
-Customer Service, Retention & Support
-Customer Relationship Development
-Strategic Marketing & Planning
-Communications, Negotiations & Training
PROFESSIONAL EXPERIENCE
HILTON HOTEL – Virginia Beach, VA
3/23 to 3/24
VIP Club Member Services Coordinator / VIP Club Member Services Attendant
Promoted to lead and train a staff of 6 attendants to operate an exclusive lounge, for VIP Club Members, in delivering exceptional hospitality and customer service, boosting service quality and efficiency by 10%.
Supervision, Training, Communications, Operations, Hospitality and Customer Service Results:
Spearheaded hospitality and guest services sales initiatives, cultivating a team environment, to enhance customer satisfaction culminating in a 25% customer improvement rating within 1 year.
Maintained a consistent track record of highly satisfied guest ratings of 95% or higher, driving a notable 20% boost in overall customer satisfaction, sales, and loyalty within 1 year.
CITRON HYGIENE – Newport News, VA
5/22 to 11/22
Outside Sales Representative
Increased B2B sales expansion, in designated territories, through consultative sales and marketing plans, to ensure the optimal delivery of washroom solutions and workplace services for new and existing clients.
Sales, Business Development, Marketing, Customer Relations, and Territory Management Results:
Drove a 10% increase in B2B sales within commercial, industrial, and municipal sectors, cultivating profitable partnerships to enhance market generation and overall sales growth, within 5 months.
Identified and developed targeted territories, with proactive cold calling techniques, utilizing CRM databases, surpassing sales goals, by 20% and achieving recognition as a Top Performer nationally.
IN MOTION HOSTING – Virginia Beach, VA
1/20 to 4/22
Customer Support Specialist
Managed a daily influx of 30-40 customer inquiries by phone and chat, in a fast-paced setting, addressing intricate customer service issues related to billing, accounts, web hosting products, and services.
Lucretia Goodson
Phone: 757-***-****
linkedin.com/in/lgoodson3
Chesapeake, VA 23320
ad5u47@r.postjobfree.com
PAGE 2
Customer Service, Communications, Problem Resolution, and Account Management Results:
Consistently surpassed weekly and monthly KPI targets, achieving a 90% first-contact resolution rate, and effectively identifying customer needs, resulting in a 10% boost in sales. Fostered rapport and enduring customer relationships, elevating customer loyalty by 20%, to enhance customer satisfaction.
LIDL US – Virginia Beach, VA
2/17 to 7/19
Regional Trainer and Operations Manager for VA, NY, NJ, & MD
Supervised, and trained over 200 store managers and associates, across multiple states along the East Coast, in the areas of cash management, operations, customer service, and merchandising for the adherence to quality standards, and procedures, while promoting a cohesive team environment.
Training, Management, Supervision, Operations, Merchandising, and Customer Service Results:
Implemented training initiatives, to align staff with company standards and procedures to enhance operational efficiency and customer service, leading to a 15% increase in sales and revenue.
Conducted training evaluations, collaborated with store managers to identify improvement areas, and fostered a culture of excellence and accountability, resulting in increased staff promotions.
CONTRACTUAL/CONSULTATIVE POSITIONS
3/10 to 4/17
SAIC – Senior Project Coordinator in Virginia and Connecticut
Promoted, in 1 month, to lead a team of 15 Project Coordinators, providing administrative, logistics, HR, and emergency management support, to over 600 employees, decreasing project delays by 20%: increasing project efficiency by 15%. Served as primary conflict resolution liaison to address intra/inter-team issues.
SECEP (Southern Education Cooperative Program) Special Education Educator
Collaborated with K-12 teachers, implementing behavioral modification techniques, to provide instructional support, by minimizing classroom disruptions with intellectually challenged students.
Sales, Marketing and Business Development Specialist (Various Clients)
Trained clients in direct sales, marketing, business development, customer service, and product knowledge. Negotiated event contracts and designed promotional and marketing materials for events.
GRAND CANYON UNIVERSITY – Virginia Beach, VA
10/07 to 5/10
Regional Sales and Marketing Recruiter for Virginia (College of Education)
Hosted over 200 events, in over 75 school districts, targeting (K-12) Educators seeking teaching licenses, and certifications. Optimized sales strategies, to a 95% surge in new student enrollments, within 6 months.
Sales, Marketing, Customer Relations, Event Planning, and Territory Development Results:
Developed sales and marketing strategies resulting in a robust 70% student retention rate regionally, in working with an Enrollment Counselor to drive market share and revenue by 75%, within 2 years.
EDUCATION
BOSTON COLLEGE: Bachelor of Arts in Speech Communications SKILLS: CRM, Salesforce.com (SFDC) Dashboards, Slack, and MS Office
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