CARLOS BRATHWAITE
Sacramento, Ca ***** 916-***-**** ad5u1z@r.postjobfree.com
Professional Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent and team environments.
Skills/Strengths
• Data Entry
• Receiving Support
• CRM
• Multi-line Phone
• Microsoft Office
• Zoom
• Government Contracts and Grants
• Team Player
• Organizational Skills
• Quick Learner
• Strong Communication Skills
• Adaptability
Work History
Administrative Assistant 11/2023 to Current
Centennial United Methodist Church – Sacramento, CA
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data. Program Specialist 02/2022 to 07/2023
RCAC – Sacramento, CA
• Project management, attended coordination meetings, participated in contract teams, reported on contract activities.
• Reporting, budgeting, assisting TAP (Technical Assist Provider). Data integrity, auditing travel claims and vouchers. Assisted in routine maintenance of data stored in Unanet, RCAC's project management system.
• Tracked contract data, prepared reports, and provided data to GCA lead and State Waterboard team.
• Serve as liaison between contract leads and GCA on program data and information needed for reporting and invoicing purposes.
• Maintain and oversee current auditable contract files, processes and other contract-related documentation using paper copies, electronic files and electronic database records.
• Work and coordinate with field staff members and/or subcontractors to ensure timely delivery of monthly and quarterly report information to be provided to program funding source (California State Waterboard). Initial Disclosure Specialist 10/2021 to 01/2022
Ultimate Staffing – Sacramento, CA
• Reviewed loan disclosures to ensure they are in compliance.
• Reviewed files for completeness
• Escalated Adverse file as needed to management.
• Provided initial loan disclosures to the borrower.
• Ordered Flood certification.
• Ordered tax transcripts from the 4506T.
• Analyzed for compliance.
• Uploaded client’s information
Mortgage Specialist II 03/2020 to 09/2021
Summit Funding, Inc – Sacramento, CA
• Coordinating sub-servicing and interim servicing of home mortgage
• Uploading borrower's information into specific database
• Reconciling borrowers initial impounds, borrower information, and reasonable test on Unpaid.
• Principal
• Preparing delinquent reports and performing collection calls on mortgage payments.
• Processing mortgage payments, determining distribution of payments to appropriate centers
• Analyze for completeness and accuracy.
• Creating delinquent reports and providing recommendations for collections.
• Trouble shoot and resolve borrowers' inquiries on incorrectly reported data and account questions. Customer Service Representative 09/2015 to 10/2019 VSP
Role: Evaluated customer account information to assess current issues and determine potential solutions.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Reviewed account and service histories to identify trends and issues.
• Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions. Business Consultant 10/2009 to 08/2015
TeleDirect
Role: Managed over $5M in client accounts while achieving 98% Client Satisfaction Scores.
• Maintained excellent customer relationships.
• Analyzed, identified, and implemented new procedures and processes to improve my clients' experience.
• Attended multiple training and workshops to improve my customers' satisfaction.
• Conducted Sales Presentations for various industries, markets, and business sectors. Phone Banker II 05/2008 to 12/2008
Wells Fargo
Role: Provided customers with company products and inquiries via phone and computer in a call center environment.
• Completed transfers and account upgrades.
• Maintained accurate account balances.
• Utilized problem solving skills to find solutions to a variety of issues. Loan Servicing Specialist 04/2003 to 12/2006
Wachovia/Home Eq
Role: Loan Processor (data entry) added all customer info into system with 100% accuracy.
• Shipped new files to customers.
•Trained new employees on company products and services. Religious Program Specialist 10/1990 to 10/1994
United States Navy
Role: Supporting chaplains of all faiths and religious activities of the command; maintaining records, ecclesiastical documents, and references of various faith groups.
• Determining, developing, managing, and maintaining the administrative and logistical support requirements of religious programs and facilities aboard ships, shore stations, hospitals, Marine Corps units and other sea service commands.
• Supervising chaplain's office personnel; performing administrative, clerical and secretarial duties. Education
High School Diploma
Cordova Senior High School 1990 - Rancho Cordova, CA Certifications
United States Navy School of Administration 1991