Technical Support Engineer

Chelsie Trayser - Matney

***** ********* **. • Southgate MI 48195 • ad5u1g@r.postjobfree.com • 734-***-**** Education

COLLEGE FOR CREATIVE STUDIES Detroit, MI

BA in Illustration. GPA 2.52 2009 - 2014

HENRY FORD COMMUNITY COLLEGE Dearborn, MI

AT in Network Administration. GPA 3.8 2017

Work Experience

FREELANCE ARTIST/CONTENT CREATOR Remote

• Producing Character Concepts, Creature Concepts, and Illustrations. August 2018 - Present

• Trouble shooted: steaming difficulties, general technical issues, and networking difficulties. SCHOOX Remote

Support Engineer I - Remote January 2021 - June 2022

• Technical Support regarding general user/management inquires, password resets, purchase refunds, user technical difficulties, generated report issues, SCORM file errors, and LMS performance issues.

• Took charge of a big client project. I collaborated with the Ultimate Kronos Group (UKG) with their support team. To assist with UKG client support tickets and one on one client meetings.

• Took initiative in supporting the team.

• Supported co-workers when they were unavailable.

• Create my own documenting process

UNIVERSITY OF MICHIGAN Dearborn, MI – Hybrid Remote Office Assistant August 2015 - January 2021

• Assisted System Administrator with the following: Troubleshooting IOS issues, installing IOS images captures, hardware/software installation, hardware/software Set-up, hardware repair, general computer maintenance.

• Screened phone calls

• Accomplished taking charge of transitional periods

• Organized and maintained office records in both physical and digital mediums Provided prompt and courteous responses for general and specific inquiries

• Answered student inquiries at the counter and via email

• Processed word and excel documents

• Proved photocopies and scans of exams

TARGET Allen Park, MI

Merchandising Flow Team Member November 2014 - October 2015

• I provided stocking hardlines, soft lines and fresh produce assistance. COLLEGE FOR CREATIVE STUDIES Detroit, MI

Proctor May - December 2014

• Assisted students with general troubleshooting and provided education upon the usage of Microsoft Office products

• Maintained and managed the campus computer lab

COLLEGE FOR CREATIVE STUDIES Detroit, MI

General Assistant May - August 2014

• Addressed students with general inquiries

• Screened phone calls

• Corresponded regularly between faculty and students JACKON MSU EXTENSION Jackson,MI

General Assistant July - August 2010

• Regulated administrative duties for 4-H participants

• Administered marketing materials for events

• Cataloged and distributed 4-H award results

Skills & Interests

Technical: Adobe Suite, Microsoft Office Suite, Zendesk, SalesForce, Linux, Software Troubleshooting, Technical Support, Customer Support, and LMS platform.

Interests: Character Design, Concept Design, Website Design, Software Engineering, and Programming.

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