Customer Service Rep
Resume:
Sandra Duenas
Venus, TX *****
Cell 682-***-****
SUMMARY OF QUALIFICATIONS
** ***** ** ******** ******* and office administration experience. Seeking employment where both training and experience will be fully utilized within an established organization. Detail oriented and work well under pressure. Function well in structured and unstructured settings.
WORK EXPERIENCE
Baylor Scott & White
Supervisor: Regina Smith
2001 Bryan St
Suite 2600
Dallas, TX 75201
Salary: $20.56
February 2016 to Present
Customer Service Rep I: My responsibility to assist patients with billing questions, explain account status, submit refunds and adjustments, financial updates, update insurance information, update demographic information, assist patient with financial assistance, itemized and UB requests, work on correspondence, collect payment, and set up payment plan. 40 hours/week
Baylor University Medical Center Supervisor: Kim Mosley
3500 Gaston Ave Dallas, TX 75246
Salary: $17.76
November 2006 to February 2016
Access Services II: My Responsibility to obtain current and accurate demographic and insurance information, collect copayment, deductible and co-insurance for services provided, verify insurance coverage via on line.
40 hours/week
Community Options, Inc. Supervisor: Maria Elena Villegas
5959 Gateway West
El Paso TX 79925
Salary:$9.00 February 2004 to June 2006
Senior Community Support Service: Supervise staff of 8 in the performance of various duties in an independent living senior and disabled home. Duties include: providing daily living assistance and care, transportation to and from doctor appointments, groceries and outings; maintaining all client charts for proper recording of medication and medication counts, progress notes, weekly activity summaries, cash disbursements, oxygen monitor logs, oral hygiene, monthly fire drills, and residential meeting minutes as mandated by HIPPA and state regulatory agencies. Responsible for the cash balance, reporting and distribution of each house member’s allowance as well as payment of their personal bills and expenses.
40 hours/week
PB: Josie Herrera
4615 Alameda El Paso, TX 79905
Salary: $8.00 July 2003 to July 2004
PBX Operator II: Supervised PBX Operators in operation of multi-line switchboard. Duties included transferring all incoming calls to corresponding departments; provided paging and long distance access as requested. Responsible for the operation of an exclusive emergency call code telephone line. Prepared daily work schedules for housekeeping, maintenance, and switchboard staff. Responsible for proposals, vendor bids and request of funds for building maintenance; prepared Texas Worker’s Compensation First Report of Injury forms and Supplemental forms; greeted and assisted patients with completing required hospital intake forms.
40 hours/week
Baylor University Medical Center Supervisor: Sharon Vaughn
3500 Gaston Avenue
Dallas, TX 75246 Salary: $11.86/ hour
February 2002 to March 2003
Patient Access Representative: Duties included performing pre-registration calls to patients to obtain the necessary demographic information; performed admission duties for outpatient services; and performed insurance benefit verification; collected payment for services; balanced cash and receipts for deposit; and prepared daily cash balance form.
40 hours/week
Providence Memorial Hospital Supervisor: Liz Gonzalez
2001 N. Oregon St El Paso, TX 79902 Salary: $9:00/hour
March 2001 to January 2002
Access Representative: Responsible for Emergency Room registration; obtained current demographic and insurance information; collected payment for services; balanced cash and receipts for deposit; and prepared daily cash balance form.
24 hours/week
El Paso Psychiatric Center Supervisor: Josie Herrera
4615 Alameda El Paso, TX 79905 Salary: $7.25/hour
July 1996 to January 2002
PBX Operator/Receptionist: Duties included transferring all incoming calls to corresponding departments; provided paging and long distance access as requested. Responsible for the operation of an exclusive emergency call code telephone line. Assisted Intake department with completion of registration forms; recorded all visitors; and posted daily patient charges.
40 hours/week
EDUCATION
CCI Training
Arlington, TX
June 2017-August 2018
HIT Diploma
Pending Certification
New Mexico State University
August 1991 to May 1993
Computer Science, 5 semesters
Computer Career Centers
June 1990 to August 1991
Office Technology, Diploma
Gadsden High School
August 1986 to May 1989
General Academics, High School Diploma
SKILLS
Fluent in both English and Spanish - read, write and speak.
Type 40wpm
10-key by touch
Computer Skills – Microsoft Word, Excel, Powerpoint, Outlook, and Internet, Patcom Optimum, Quic/Trac, Passport, Recondo, HealthLogic, Search America, All Scripts/Eclipsys, Image Now, MedAsset,
LICENSES
Texas Class “C” Driver’s License
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