Customer Service Entry-Level

EDDYSON MOISE

ad5twk@r.postjobfree.com 786-***-**** Hempstead, NY 11550

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dynamic, loyal, punctual & leadership, fast learner, work hard with equity, ambitious, passionate... Skills

• Guest Relations

• Customer Service

• Housekeeping

• Hospitality background

• Customer-Oriented

• Communication

• Forklift

Experience

Housekeeping Cleaner 1 Hotel South Beach - Miami, FL 10/2023 - 04/2024

• Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.

• Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.

• Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.

• Emptied wastebaskets and replaced liners.

• Stocked linen closets with fresh supplies of towels and linens.

• Transported trash to designated disposal areas.

• Replenished amenities in guest rooms according to established standards.

• Reported any maintenance issues to supervisor immediately.

• Checked all equipment to ensure proper functioning prior to use.

• Followed safety rules when handling cleaning chemicals according to OSHA regulations.

• Maintained a clean work area at all times by sweeping or vacuuming daily.

• Inspected guest rooms on completion for cleanliness standards set by the hotel management team.

• Responded promptly to special requests from guests for extra supplies or other items as needed.

• Organized storage closets ensure that all items are properly labeled and stored away safely.

• Assisted with laundry duties as needed, including sorting, washing, drying and folding items.

• Vacuumed floors and dusted furniture to maintain an organized, professional appearance. Helper Clerk Grupo Lara Villalobos S.A - Chihuahua, Mexico, Juarez 05/2023 - 08/2023

• Assisted customers with locating items and providing product information.

• Processed customer orders, returns, and exchanges in a timely manner.

• Prepared shipping labels for outgoing packages and completed necessary paperwork.

• Cleaned store area, including floors, windows, counters, fixtures and displays.

• Restocked merchandise as needed according to store guidelines.

• Built and packaged products to comply with multiple work orders and deadlines.

• Delivered high-quality customer service through deep commitment to knowledge and performance.

• Communicated with customers and employees to answer questions or explain information.

• Processed sales transactions to prevent long customer wait times.

• Followed confidentiality rules to preserve data quality and reduce potential information compromise. Assistant SYSTEM INTERNATIONAL SOLAR - Dante, SD 06/2021 - 10/2022 Housekeeping Room Attendant PARADIS HOTEL - Cayes, Haiti, Sud 01/2020 - 09/2022

• Cleaned guest rooms, including vacuuming carpets and dusting furniture.

• Maintained cleaning cart with supplies, such as fresh linens and towels.

• Checked rooms to ensure they met standards for cleanliness and tidiness. Head of Public Relations En Haiti CAFÉ LAKAY - Port Au Prince, Ouest 10/2018 - 09/2019

• Tracked media coverage of the company's products or services using specialized software.

• Managed and directed public relations campaigns to increase brand awareness.

• Developed, implemented, and evaluated media strategies for corporate clients.

• Collaborated with external partners on promotional initiatives to generate publicity.

• Maintained a database of contacts in the media and other relevant organizations.

• Developed marketing plans that included traditional advertising as well as digital tactics.

• Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.

Education and Training

UEH / EDSEC Haiti

Associate of Science: Law (Pre-Law) 3 years

Miami Dade College Miami, FL

Associate of Arts: Esol 5

• Preparing for PARALEGAL STUDIES

Forklift Operator Certificate by OSHA International Communication Skills

LANGUAGES SPEAKING READING WRITING

French Fluently Fluently Fluently

Haitian Creole Fluently Fluently Fluently

English Intermediary Intermediary Intermediary

Spanish Basic Basic Basic

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