Executive administrative Assistant
Resume:
Sonja Bennett-Hall
Herndon, Virginia 20171 United States
Mobile: 240-***-****
Email: ad5tvq@r.postjobfree.com
WORK EXPERIENCE
Customer Service Representative
Delta Air Lines
Ronald Reagan National Airport
2401 Access Road
Arlington, VA 22202
December 2010 – Present
Hours per week: 40
Duties, Accomplishments and Related Skills: Senior Agent with 13 years of experience. I am responsible for all facets of work associated with ticketing and making reservations for passengers and those activities necessary to board and deplane passengers. Positively impact customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers. Efficiently coordinates with internal resources while working under pressure and time constraints. Display a positive image of Delta as the first point of contact during the check-in process.
Customer Service Representative
Delta Air Lines
Washington Dulles International Airport
1 Saarinen Circle
Dulles, VA 20166
June 2021 – October 2023
Hours per week: 40
Duties, Accomplishments and Related Skills: First point of contact during the check-in process for domestic and international travel. Obligated to assist high valued customers traveling Business Class and First Class. Responsible for verifying that required documentation meets FAA guidelines. Processed all new military recruits moving onto their permanent duty station once a week. Occasionally acting as agent in-charge ensuring operation is effectively managed, assigning assignments to agents on duty. Made executive decisions when necessary, ensuring that customers are satisfied and in agreement with decisions made in a crisis.
Customer Service Representative
Delta Air Lines
Raleigh-Durham International Airport
2400 John Brantley Blvd
Morrisville, NC 27560
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June 2019 – June 2021
Hours per week: 40
Duties, Accomplishments and Related Skills: Responsible for high valued priority customers ensuring all travel requests are met. Made sure that customers’ frequent flier miles were accurately recorded to receive credit for travel. Resolved travel issues including flight interruptions, changes or challenges rebooking to destination upon passengers’ need. Verified government documents are valid for traveling. Frequently acted as agent in charge ensuring operations are effectively managed.
Sky Club Ambassador
Raleigh-Durham International Airport
2400 John Brantley Blvd
Morrisville, NC 27560
June 2017 – January 2019
Hours per week: 40
Duties, Accomplishments and Related Skills: Responsible for acknowledging guests entering the Sky Club with a warm and friendly welcome. Remain up to date and knowledgeable regarding policies or programs pertaining to new and improved benefits. Exhibit a strong willingness to assist club guests with a wide range of membership requests and needs. Assist members and guests with selling memberships, membership renewals, and re-ticketing. Personally interacting with guests by walking through the club regularly. Thoroughly communicate with guests during irregular flight operations affecting travel plans. Ready Reserve Customer Service Representative
Delta Air Lines
Ronald Reagan National Airport
2401 Access Road
Arlington, VA 22202
December 2010 – June 2017
Hours per week: 40
Duties, Accomplishments and Related Skills: Check-in and verified large group arrangements for domestic and international travel. Processed all special need check-ins to include children traveling unaccompanied, armed law enforcement personnel traveling with or without prisoners. Assisted with travelers that need special accommodations due to a disability. Processed fees upon making purchase for travel for day of travel or future date of travel. Program Assistant (Contractor)
Federal Protective Service Headquarters
800 N. Capitol Street, NW
Washington, DC 20002
March 2005 - August 2006
Hours per week: 40
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Duties, Accomplishments and Related Skills: Provided Deputy Directorate of Operations and Mission Support. Revised, edited, and formatted the FPS Handbook to meet the Commision on Accreditation for Law Enforcement Agencies standards. Coordinated travel and lodging requests for Deputy Directorates. Coordinated weekly and monthly group conference calls. Tracked all packaged sent out via inter-office mail, US mail, and FedEx. Recorded time and attendance for payroll for all personnel.
Division Assistant (Contractor)
Federal Protective Service Headquarters
800 N.Capital Street, NW
Washington, DC 20002
March 2005 - October 2006
Hours per week: 40
Duties, Accomplishments and Related Skills: Supported FPS HQ Security and Law Enforcement Division. Assisted Division Director and Deputy Director on daily issues. Formatted and revised security policies and procedures for Security Contract Guards. Purchased, selected vendors, and prepared procurement requests. Processed Congressional correspondences. Handled confidential personnel files consisted of suitability and background investigation information. Disseminated all incoming mail and deliveries to appropriate personnel or departments.
Executive Administrative Assistant
Fulfilling Destiny Ministries
Bethesda Chevy Chase High School Auditorium
4301 East-West Highway
Bethesda, MD 20814
January 1997 - August 2006
Hours per week: 20
Duties, Accomplishments and Related Skills: Tracked all monetary contributions and properly recording into QuickBooks database. Facilitated travel arrangements and hotel lodging for large conventions and conferences. Distributed correspondences to various church organizations for conferences. Coordinated car services for transporting guest speakers from airport to hotel and back to airport when visiting the area. Administrative Specialist
Unisys Corporation Headquarters / Option One (Contractor) 12110 Sunset Hills Road
Reston, VA 20190
October 2003 - December 2003
Hours per week: 40
Duties, Accomplishments and Related Skills: Supported airport Access Control Program. Processed security documentation to ensure access throughout airports secured entrances Page 4 of 5
were authorized. Responsible for managing the Subcontractors’ time and attendance. Processed and prepared all personnel files.
Administrative Assistant Systems & Technology
Unisys Corporation Headquarters / Option One (Contractor) 12110 Sunset Hills Road
Reston, VA 20190
September 2003 - October 2003
Hours per week: 40
Duties, Accomplishments and Related Skills: Supported the Vice President and executive staff with daily office needs. Processed and prepared new hire files. Received and directed calls to appropriate executive personnel. Maintained records for expense report. Senior Dining & Cabin Coordinator
US Airways, Inc. Headquarter
2345 Crystal Drive
Arlington, VA 22227
September 2002 - January 2003
Hours per week: 40
Duties, Accomplishments and Related Skills: Created schedule changes within the departmental database. Provided a daily report of changes within the department. Worked closely with airport base managers; responsible for purchasing, selecting vendors, and sampling vendor products. Created and managed weekly status reports and briefing for the department
Administrative Assistant Pricing & Inventory
US Airways, Inc. Headquarter
2345 Crystal Drive
Arlington, VA 22227
April 2002 - September 2002
Hours per week: 40
Duties, Accomplishments and Related Skills: Facilitated travel arrangements for Senior Director, Directors, and managers. Processed departmental expenses report. Processed monthly report for all resignations. Prepared personnel files, confirm salary grade and titles for new hires. Created and posted job announcement.
Senior Dining & Cabin Coordinator
US Airways, Inc. Headquarter
2345 Crystal Drive
Arlington, VA 22227
April 2001 - September 2001
Hours per week: 40
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Duties, Accomplishments and Related Skills: Received and [processed documents for leave, returns, and transfer options. Distributed documents to the appropriate benefits department which included Cobra benefits. Processed monthly reports for all resignations, terminations, and retirements. Worked closely with airport base managers for flight attendants. EDUCATION
FIS-SIDA; March 2017 - Present
Raleigh, NC
Security Identification Display Area Training
Clearance for Customs
STAR Training; June 2005
Washington, DC
National Finance Center System for Time and Attendance Reporting U.S. Immigrations and Customs Enforcement Headquarters Certificate of Completion
ICE Purchase Card Training; March 2005
Washington, DC
Certificate of Completion
Montgomery College; August 1985 - May 1987
Rockville, MD
Marketing / Management
CLEARANCES
TSA and FBI; November 2009 - Present
Fingerprint Security Threat Assessment
U.S. Customs and Border Protection; June 2017 - Present REFERENCE UPON REQUEST
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