Insurance Risk Customer Service

MICHELLE WHITCOMB

817-***-**** ad5tuy@r.postjobfree.com

OBJECTIVE:

• Dedicated insurance adjuster with exceptional time management skills, ensuring accurate and efficient claims processing. Fluent in both English and Spanish, adept at effectively communicating with diverse clientele seeking desk adjuster position. EDUCATION AND TRAINING:

• Texas Pre-license 40-Hour Training in Classroom & Exam MOCAT, May 2024

• Adjuster Training Program 40-Hour in Classroom, MOCAT, May 2024

• Professional Scoping & Xactimate 40-Hour in Classroom Training, MOCAT, May 2024

• Master of Education, UNIVERSITY OF TEXAS ARLINGTON, May 2011

• Bachelor of Science, Major: Hotel and Restaurant Administration, Minor in Spanish, OKLAHOMA STATE AREAS OF EXPERTISE:

ALL-LINES TRAINING

• Completed MOCAT extensive pre-licensing classroom training including reviewing notice of loss/policy to determine coverage and deductibles, industry terminology, licensing information, and customer satisfaction skills.

• Completed MOCAT Adjuster Training Course with practical policy, claim management, scoping and Xactimate training, identify damage and repair vs. replace, photo import + Annotate, sketch interiors, roofs, staircases, exteriors, and multi-story, and basic line-item entry. ADDITIONAL SKILLS

• BILINGUAL biliterate, bicultural in Spanish/English with domestic and international experiences.

• TECHNOLOGY Proficient in Xactimate and computer programs, 20+ years of experience.

• BUSINESS Experience buying, selling, and renting houses as a Realtor and Airbnb host.

• ADMINISTRATION Customer Relations, hiring manager; meticulous, National Board Certification. EXPERIENCE:

Mansfield Independent School District, Texas, January 2022 to April 2024

• English Language Learner Specialist, legal compliance documentation for 300+ students

• Customer service, effective communication with parents and administration, language proficiency chairperson leading meetings for all English Language Learners Bilingual Teaching experience in Texas and Washington State, August 2004-2022

• Taught academic content in Spanish Pre-K thru 3rd grade.

• Trained the trainers in technology programs, diversity, and cultural awareness. LICENSES AND CERTIFICATIONS:

• Texas - All Lines License #3173254, May 2024

• Xactimate Level 1 Certification, May 2024

• State Farm Property and Estimatics Certification, May 2024

• MOCAT Certification, May 2024

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