Maureen Murphy 516-***-****
ad5tuk@r.postjobfree.com
Long Beach, NY 11561
OVERVIEW
SUMMARY
Transforming businesses with dramatically improved user experiences via exceptional HCD, simplified processes, intuitive IA, and pristine data governance across all touch points in user journeys. Eager to EFFECTIVELY incorporate AI into user experiences. Seasoned, collaborative, passionate
Embrace ambiguity, tenacious, resilient
SaaS B2B B2C Service Design
Startups Mid-sized Enterprises
Staunch advocacy / empathy for user
Strategize, solution / problem solve
Lead, direct, manage, guide, mentor
Usability testing / User testing
Discovery / User Research / Personas
Audits, Flows, Information Architecture
Interaction Design: wires / prototypes
Design systems / Component libraries
WORK EXPERIENCE HIGHLIGHTS
UX Design Strategist (Lead Product Designer) Atrium Staffing > IFF 07/23 - present Led and designed all UX aspects of a revamp of separate ServiceNow platforms into a unified portal experience
● Impact: User testing proved that my initial design (shelved by client for technical reasons) was exactly what users needed.
● Provided: heuristic audits prototype UX & UI design taxonomy data standardization & governance guidance Principal UX Architect (Lead Product Designer) Birlasoft, Inc. > DTCC 05/22 - 07/23 Led client engagement to redesign, modernize, and make consistent, 100+ screens and screen variations across various legacy apps containing complex, conditional, backend logic.
● Impact: “This project would be a smoldering crater in the ground if not for you.”
● Provided: heuristic audits discovery & personas deep analyses prototype design rationale direct junior UXers UX Architect (Lead Product Designer) Pica9, Inc. / Campaign Drive 09/17 - 12/19 Initially a heuristic audit, then hired as UX Architect to redesign the platform.
● Impact: Customer raves at seeing wireframes and significantly simplified processes
● Provided: heuristic audits discovery process simplification UX & UI design IA overhaul product strategy, roadmap UX, IA, Product Designer & Content Strategist contract roles Various companies 12/02 - 5/22 A multitude of successful projects in many industries and a variety of interfaces
● Impact: Highly usable designs, simplified process flows, elated clients
● Provided: Details available upon request
Vice President, Sales Planning Westwood One 12/99 - 05/02
- 16 direct reports in 2 departments
- Maximized $300+ million in ad revenues by managing inventory and pricing, gauging demand, and negotiating orders.
- Devised strategic courses of action, crafted game plan, and built annual budget.
● Impact: Restructured departments to create a path for skills development and advancement, yet still reduced headcount.
● Impact: Salvaged $400,000 in revenue that was slated to be cancelled due to poor sales strategy of prior management.
● Impact: Reached 99% of budget despite significant operational and strategic problems in place prior to my arrival.
● Impact: Reversed company’s poor reputation by establishing stellar inventory management and operational processes. TOOLBOX
Axure
UX Pin
Figma
ProtoPie
Sketch
InVision
Adobe XD
Miro / Mural
Whimsical
Jira / Confluence
Kanban /Agile
Excel / Office Suite
EDUCATION
MBA Fordham University Graduate School of Business BS Fordham University College of Business Administration Dean’s List, Junior Year Regents Diploma Bronx High School of Science
LINKS
www.maureenmurphy.me www.maureenmurphy.me/praise www.linkedin.com/in/murphymaureen/ Maureen Murphy 516-***-****
ad5tuk@r.postjobfree.com
Long Beach, NY 11561
UNSOLIICITED
RECOMMENDAITIONS
To Whom it May Concern,
I brought Maureen on as a UX Architect in
May 2022, to manage and execute an
intensive engagement with a major financial
company.
This engagement required both a strategist
and a hands-on leader and UX Architect who
could easily switch hats and roles. The
timeline was aggressive and required
excellent communication, time management,
and customer interaction skills. Maureen has
delivered on all three.
In particular, she quickly built a great rapport
with both our immediate customer
stakeholders as well as customer SMEs. Her
ability to communicate our project and team
objectives clearly, her ability to engage with
and make these people comfortable was
critical to our project success.
Her ability to synthesize the key concepts
and convert them into clear and actionable
designs drove the project forward, especially
when customer requirements were
discovered to be less than clear and well
prioritized.
Lastly, Maureen’s work ethic is outstanding.
Her dedication to this project has been
inspiring and I am grateful to have such a
strong leader in Maureen.
Maureen has exceeded my expectations and
I would rehire her in a heartbeat.
Should you have any questions about
Maureen, feel free to reach me at (503)
267-7276.
Thank you,
Michael Pearo
CX Consulting Practice Director, Birlasoft
To whom it may concern:
Maureen is a highly skilled User Experience
Architect and a delight to have on your team.
I have had the pleasure of working with
Maureen for the past three years. During this
time she led the transformation of our
enterprise SaaS platform, optimizing the
user experience for different personas
including field users, marketing teams,
creative teams, and executives. She
designed workflows that created efficiencies
for our end-users and simplified experiences
end to end.
With years of experience and an open mind
to changing technologies, she brought
standards and best practices to our UX
design and information architecture. She has
a comprehensive process including
customer discovery, UX audits, and
wireframes in order to thoughtfully address
different challenges. That said, she is able to
be agile and work within an iterative
framework, which was critical to our
changing needs and fast paced release
cycles.
Above all else, she is a true team player with
a wonderful attitude. She is someone you
can count on to get the job done well,
collaborate with, and learn from.
Please do not hesitate to reach out with any
questions.
Best Regards,
Rachel Berman
VP Product, CampaignDrive by Pica9
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