Public Health Customer Service

Antara Das

**-** ***** ** *****•347-***-**** ad5tub@r.postjobfree.com

CAREER OBJECTIVE

EDUCATION

Southern New Hampshire University, Manchester, NH

Master of Public Health with Concentration in Global Health

Graduated: Nov 2023

Long Island University, Brooklyn, NY

Bachelor of Science in Biology Graduated: May 2017

HONORS & AWARDS:Provost’s Excellence Award

Spring 2013

PROFESSIONAL EXPERIENCES

New York City Department of Health- Public Health Adviser Level II

September 2023-Present

Monitor case investigation activities and documentation in appropriate tracking systems and medical record epi.

Follow-up section completion according to Bureau guidelines to ensure testing, treatment, and referral of persons testing positive, exposed to or at risk for STIs.

Conduct disease intervention counseling and testing activities including STI interviews, HIV post-test advising sessions at a clinic/site.

Counsel patients on issues regarding women's reproductive health, including emergency contraception, family planning, PAP and other health issues including but not limited to domestic violence, drug and alcohol, HIV, and neurosyphilis referrals.

Establish and maintains effective communication and working relationships with staff and management to meet employee and client needs, as well as program objectives.

MetroPlus Health- Customer Service Representative

May 2022- September 2023

•provides comprehensive customer service to members, providers and prospective members

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•The primary responsibilities include but are not limited to documenting all customer contacts into the tracking system, process complaints, conduct outreach efforts, assist in PCP selection, conduct new member orientations, claims review inquiries, handle provider and utilization management inquiries, etc

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•Record and respond to all Customer contacts and update in tracking system

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•Manage and ensure appropriate follow-up and closure for all customer contacts

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•Provide on-site as well as telephone orientations to new and existing members

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•Process and resolve complaints and record given information in the system

NYC Health + Hospitals- Public Health Advisor December 2020- April 2022

Conducted telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19.

· Provided follow-up instructions to cases and to contacts related to isolation/quarantine, symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts.

· Communicated with cases and contacts in a professional and empathetic manner.

· Collected and recorded information obtained from the case interview and contact gathering into the data system in accordance with standard operating procedures.

· Followed approved scripts and protocols, provided people with approved information about isolation and quarantine procedures, and if appropriate, referred them for testing.

· Maintained daily communication with assigned Case Investigator Supervisor.

· Provided information as to where to find other social and/or health resources using approved script or resource list.

· Protected and maintained individuals’ privacy and confidentiality.

· Managed assigned caseload and ensured prompt and accurate data entry and follow-ups with cases and/or contacts and escalates cases to supervisor, as appropriate.

· Recognized, documents and alerts the supervisor of trends in customer calls.

· Checked records for accuracy of information and for conformity with established policies and procedures.

· Effectively communicated and demonstrated the System’s acknowledgment and awareness of diverse health related needs and concerns to patient, family members, caregivers, staff and the community.

· Performed related work.

·Have experience with Salesforce and People soft system.

·Made continued outreach (outbound vaccination calls) and Therapeutic outreach calls

Mount Sinai- Pharmacy Technician September 2020- November 2020

·Offered assistance to patients by greeting them and resolving any prescription issues they may had. Resolves patient issues and answers questions to ensure a positive patient experience.

·Bagged deliveries to ensure patients received their medications daily and on time especially during COVID-19.

·Called patients to put in refills and billed their insurances.

·Dispensed medications besides CII’s.

·Worked with the QS1 software

Centene- Pharmacy Technician October 2019-May 2020

·Answered phone calls for prior authorization inquiries.

·Assigned, entered and documented prior authorizations into the appropriate claims processing system.

·Reviewed requests made by physicians and pharmacies for use of prescription drugs that are non-formulary, have prior authorization requirements, have exceeded quantity or cost limits, or require assistance in on-line processing of a prescription claim.

CVS Pharmacy– Pharmacy Technician June 2017- October 2019

·Operated a cash register including: cash, checks, and charge transactions; bagging merchandise,

insurance signature logs and offer/refer questions to Pharmacist

·Retrieved, counted and measured drugs (except CIIS), caped and uncaped vials and bottles

·Assisted Pharmacist in checking in, pricing, and putting away drug orders (except CII) and with all

third party transactions including the completion of any paperwork and calling customers for refills.

·Outbound calls to patients for refills and worked with micro-merchant software

·Working proficiency with INTERCOM plus system

Reproductive Specialists of New York -Researcher August 2017-January 2018

·Researched on motile and immotile sperm of males

·Assisted PHD Andrologist in researching and care of patients, duties included collecting

semen sample from patients and entering data in in-house database systems

·Facilitated insemination samples for injection into women’s uterus

Duane Reade Pharmacy –Pharmacy Technician December 2013-December 2016

·Operated a cash register including: cash, checks, and charge transactions; bagging merchandise,

insurance signature logs and offer/refer questions to Pharmacist

·Retrieved, count and measure drugs (except CIIS), cap and uncap vials and bottles

·Assisted Pharmacist in checking in, pricing, and putting away drug orders (except CII) and with all

third party transactions including the completion of any paperwork and calling customers for refills.

·Called patients for refills and worked with micro-merchant software

·Worked with INTERCOM plus system

National Compressor Exchange– Sales Team Member April 2014- August 2014

·Sales and Clientele management

·Outbound sales calls

·Worked with clients on quotes and shipments distributions

·Mailing, faxing, filing, and general administration duties

SKILLS

Proficient in Microsoft Office for Windows and Mac platforms

·Typing: 45 wpm

·Fluency (verbal) in English, Bengali,and Hindi

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