Administrative Assistant Support

Mayra Villalobos Bell Gardens, CA

562-***-**** ad5tu6@r.postjobfree.com

OBJECTIVE

Seasoned administrative assistant with 8+ years of experience in managing office operations, scheduling, and providing exceptional administrative support. Seeking a new opportunity to leverage my extensive skills and expertise in a reputable organization where I can contribute to streamlining processes, enhancing efficiency, and supporting the team in achieving their goals.

SKILLS

Bilingual (English/Spanish)

MS Office

Documentation

Self-Care

Cultural Sensitivity

Active listening

Excellent customer service

Resource Navigation

Problem Solving

Time management

Client Relations

Negotiation

WORK HISTORY

The Salvation Army December 2014-Present

Intake Worker Bell, CA

Complete intake assessments and discharge procedures. Performed screening to determine client eligibility for admittance to shelter services. Collaborate with social workers to support clients. Collaborated with various community partners and local agencies to ensure that clients’ needs are being met. Referred clients to appropriate agencies and resources. Participated in meetings, case conferences and divisional initiatives as well as client case plans and program development. Maintained confidential patient documentation to prevent data compromise. Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

World Finance January 2010- October 2014

Assistant Manager Ruidoso, NM

Located and notified customers of delinquent accounts by mail, telephone or field visits to solicit payment. Collected and recorded customer deposits, fees and attempt to collect loan debts as well as issue receipts using computers. Answered customer questions regarding problems with their accounts. Conferred with customers by telephone or in person to determine reasons for overdue payments and reviewed the terms of sales, service, or credit contracts. Located and monitored overdue accounts using computers and a variety of automated systems.

Westlake Financial Services November 2005- October 2009

Collector Los Angeles, CA

Arranged for debt repayment or established repayment schedules, based on customers’ financial situations. Advised customers of necessary actions and strategies for debt repayment. Answered customer questions regarding problems with their accounts. Wrote comprehensive client correspondence detailing account activities, payment expectations/agreements, and recaps on billing inquiries. Provided information to people on collection rules, regulations, policies and laws.

EDUCATION

Bell Gardens High School, Bell Gardens, CA General Education

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