Customer Service Pick Up

Charles Hackley

*** ************ ***. #*** / *********, NJ 07201

Cell # 973-***-**** / Cell # 908-***-****

ad5tsz@r.postjobfree.com

Objective:

To pursue a career opportunity within an organization in a supportive position having the opportunity to utilize my past work and leadership experiences to aid in enhancing team performance while contributing to the company’s overall growth and profitability.

Experience:

Shoprite of Wharton

314 NJ-15, Wharton, NJ 5/2023-1/15/24

Produce Manager

Bed Bath Beyond

202 Enterprise Drive, Rockaway, New Jersey 2022-2023 Bankruptcy Store Closed – Lay Offs

Enterprise Holdings

Newark International Airport – Newark, NJ 07114 2014 – 2022 Lead Agent Representative (promoted from driver)

Ensure clean vehicles, with a full ready line with proper car mix and sound specialty car management.

Supervise the rental/return process; minimize wait time and promote fast, friendly service.

Proactively seek process improvement to ensure high-quality customer service.

Perform customer service duties on an as-needed basis; in the case of a difficult transaction, during busy periods, and/or for training purposes.

Resolve customer issues.

Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.

Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.

Drive and deliver vehicles locally or out of area as needed, following all rules of the road.

Deliver customers and vehicles to appropriate destination in a safe and courteous manner.

Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles.

Organize travel route and ensure vehicle paperwork is accurate and timely.

Document delivery and pick up transactions.

Communicate via 2-way radio or cellular phone.

Perform miscellaneous job-related duties as assigned.

Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.

Take numbered tags from customers, locate vehicles, and deliver vehicles; provide customers with instructions for locating vehicles.

Montclair State University

1 Normal Avenue – Montclair, NJ 07043 2018- 2022

Senior Facility Manager

Preparing documents for work orders.

Coordinating and planning essential central services such as maintenance, archiving, cleaning, catering, waste disposal and recycling.

Ensuring the building meets health and safety requirements while complying with facilities legislation.

Keeping faculty and students safe.

Providing best allocation and utilization of space/resources for new buildings or re-organizing current premises.

Checking that agreed work by other staff or contractors has been completed satisfactorily and following up on any deficiencies.

Coordinating and leading one or more teams to cover various areas of responsibility.

Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.

Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences.

Education:

Fairleigh Dickenson University – Associates Degree

Jonathan Dayton Regional High School –

Competencies:

Building and grounds maintenance

Catering and handling various vendors

Health and Safety

Utilities and Infrastructure

Space Management

Transportation

*Received 11 Recognition Awards for Outstanding Service and Leadership*

Contact this candidate