Customer Service Mental Health
Resume:
Leah Danielle Fuentes
Chesapeake,Va 23323
ad5tsg@r.postjobfree.com
SUMMARY
Dynamic Established minority woman business owner/manager/with over 10 years of professional experience. Seeks to
leverage top-notch managerial and organizational skills to boost efficiency. Managed several teams in a high-volume
businesses . Grew the number of new contracts by and reduced lead times by 80%. On many occasions I was able to
take companies that were falling apart and make them great again. I implemented new software in most companies I
have worked to make scheduling, payroll,and customer service much easier to manage. I type 120 wpm, also due to
the personal trainer aspect of my resume I am a very disciplined & enthusiastic person, and I am a go geĴer !
SKILLS
Bilingual
Personal training techniques
Employee management
Collections skills
Sales skills
Construction knowledge
Athletic training
Leadership skills
Recordkeeping
Safety-conscious
Designing exercise programs
Conflict resolution
Customer service
Gateway Behavioral Services LLC,/Chesapeake
Mental health Intake Specialist 2/1/24-Current
Responsibilities General: ● Contributes to agency mission, vision, and program philosophies by way of work product and professional behavior with both internal and external consumers ● Adheres to all current federal & state laws, as well as the agency’s policies and procedures, including the safeguarding of confidential healthcare information and compliance with the Health Insurance Portability & Accountability Act (HIPAA) ● Reports immediately any suspected incidents of child abuse or neglect to the Director/supervisor and the Child Abuse Hotline ● Participates actively in agency quality assurance activities including performance and outcomes review, case record review, stakeholder satisfaction review, incident review, and improvement planning ● Demonstrates an awareness, appreciation and respect for diverse cultures and individual differences of clients and fellow employees ● Establishes relationships and communicates with clients, caseworkers/probation officers, family members, and staff ● Maintains all training requirements for licensure and for agency ● Attends staff/agency meetings as required ● Completes other duties as assigned Essential Duties: Program: ● Ensures compliance with all regulatory requirements and Behavioral Health Policies and Procedures ● Makes recommendations for program improvements ● Reports to the Intake Clinical Supervisor (or other administrative team members) as necessary regarding support services, personnel issues, fiscal considerations, etc. ● Develops professional relationships with other peers in the field ● Attends meetings and trainings as required Clients: ● Completes initial diagnostic assessments on all clients assigned to determine treatment needs and makes appropriate recommendations for treatment; annual reassessments may be assigned when necessary ● Completes initial intake process with new clients, including all associated paperwork, treatment planning and assessment tools, including the CANS ● Completes initial and renewal CANS 2.0 assessments as assigned
Virginia Dept.Of Corrections/ St.Brides Chesapeake
• Corrections officer-12/1/2024-
• Enforcing rules and regulations in the prison or jail
• Maintaining security and order by patrolling, inspecting, and searching cells, inmates, visitors, and packages
• Supervising inmates' mealtimes, bathroom times, work, and recreational activities
• Assisting with counseling, rehabilitation, and crisis situations
• Preparing detailed and precise incident reports
• Observing and reporting unusual and suspicious behaviors Body by Leah Danielle Chesapeake, VA
Personal Trainer
04/2019 - Current
•Communicated with clients to determine goals and performed client assessments.
•Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
•Created individual workout routines based on member fitness level.
•Planned individualized fitness programs and nutrition plans to help clients achieve weight loss goals and improve cardiovascular training effectiveness.
•Supplied clients with list of exercises and activities. Arranged motivational exercise programs to promote healthy lifestyle choices.
•Created and led custom and group fitness sessions, including muauy thai kickboxing,self defense, eskrima,BJJ,
And MMA programs.
•Cultivated relationships with over 10 professional photographers. Studied latest trends before completing interviews, shoots or other work. AĴended casting calls, fiĴings, shows and shoots.
Maintained strict dietary and fitness schedules to prepare. Extreme Flooring LLC Newport News, VA
Owner/Operator 09/2010 - Current Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables. Directed hiring and training of new department managers to drive organizational improvements. Promoted business on social media platforms to maximize brand identity and generate revenue. Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques. Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning. Supervised performance of [Number] workers with goals of improving productivity, efficiency and cost savings. Set pricing structures according to market analytics and emerging trends
Delaney Electric Chesapeake, VA
Office Manager 04/2019 - 06/2020
Increased office organization by developing filing system and customer database protocols. Handled scheduling and managed timely and effective allocation of resources and calendars. Supported office needs including taking messages, scanning documents and routing business correspondence. Solicited vendor quotes to determine optimal material purchase pricing. Elevated customer satisfaction ratings by resolving client and case issues efficiently. Reduced financial discrepancies by accurately managing accounting documentation in Buildium, housepro and quickbooks software while maintaining case costs and billing processes. Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care. Quoted and prepared proposals for business services such as electrical and home inspections. Coordinated office activities and operations to secure efficiency and compliance with company policies. Supervised office with 6 employees, consistently cultivating productive and positive work atmosphere. Wrote professional business correspondence to maintain strong line of communications. Communicated with patients to resolve inquiries, schedule appointments and address billing questions. Proactively identified and solved complex problems that impact management and business direction Performed billing, collection and reporting functions. Planned and executed successful corporate meetings, lunches and special events for groups of up to 50 Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments. Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity. Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates. Collaborated closely with owner to effectively smooth and improve office operations. Managed daily operations within office by supporting continuous delivery of excellent services and care. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current. Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business leĴers and records. Was responsible for all scheduling of techs. Updated employee paperwork and records. Generated financial reports for management review.
RE/MAX Ambassadors
Norfolk, VA
Real Estate Agent & Property Manager 04/2017 - 10/2018 Negotiated, facilitated and managed real estate transactions. Coordinated appointments with prospective buyers to showcase houses and plots. Cold called clients to obtain exclusives. Educated clients on current real estate market and answered any questions. Guided homebuyers and sellers through process of short sales. Expanded market share by executing effective sales strategies while detailing market conditions analysis for strategic planning. Managed and rented out rental properties. Ensure adherence of leases and contracts. Gathered, distributed and maintained all materials for marketing plans. Wrote contract documents, purchase agreements and closing statements. Verified completion of legal formalities prior to closing dates through research. Assisted clients in leasing of homes, retail and entertainment space. Greeted new home buyers and promoted features of newly constructed homes to help clients make educated decisions. Communicated with builders and engineers about how to sell new houses. Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure. Advised prospective clients on current market activities. Increased customer satisfaction ratings by addressing issues effectively for speedy resolution. Actively follow- up with prospects and hot leads. Answered phone calls and emails from potential and existing customers. Showed residential properties and explained features, value and benefits of available homes.
Deck Wizard Newport News, VA
General Manager 04/2017 - 04/2018
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements. Delivered exceptional client experiences through hands-on leadership of associates and managers. Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Implemented effective customer service surveys to encourage feedback. Oversaw all corporate communications to streamline data and information sharing initiatives. Liaised with cross-functional teams to develop product positioning strategies. Trained employees on business principles, best practices, protocol and system usage. Established clear performance goals and metrics for revenue, P&L, customer service and customer retention. Trained, managed and motivated employees to promote professional skill development. Hired, coached and mentored team of sales representatives,subcontractors and office staff. Tracked sales to generate reports for business development planning. Designed sales and service strategies to improve revenue and retention.
Servicios Latinos Norfolk, VA Insurance Agent/Translator 07/2005 - 12/2010 Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns. Analyzed customer needs and provided best options, upselling products and services. Increased client retention through loyalty rewards and incentivization program. Cultivated professional relations to establish long-term profitable partnerships. Received underwriting approvals after accurately completing applications for insurance coverage. Generated new leads and identified potential clients by using successful direct marketing strategies. Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider. Diligently filed and followed up on third party claims. Drove client retention by increasing savings opportunities and identifying premium discounts. Monitored clients' insurance coverages to ensure changing needs were met. Used knowledge of cultural background to understand idiomatic meanings of specific expressions. Duplicated style and flow of original documents. Translated various client documentations between 3 languages. Delivered translation and customer service to latino clients. Provided full English to Spanish translation services. Engaged customers and provided high level of service by carefully explaining details about documents. Maintained pleasant and cordial aĴitude at all times, even when issues arose. Education
Princess Anne High School Virginia Beach, VA High School Diploma 06/2001 Longwood University Farmville, VA Bachelor of Science in Business Management
05/2005 Education and Training ECPI University Virginia Beach, VA Bachelor of Science in Nursing ECPI University
NASM Gilbert, AZ NASM Gilbert, AZ Personal Trainer in Fitness And Nutrition Certifications: CPR/Fist aid/Life threatening bleeding Certified, Class C contractor license, certified lead paint renovator.
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