Customer Service General Manager
Resume:
America’s Best, Quakertown PA
October **** - Present
General Manager
• Set and maintain a high level of both sales and customer service.
• Receive in and place merchandise.
• Scheduling, recruiting and development of employees,
• Ordering of supplies and inventory.
• Give and attend meetings and training seminars, track and control many aspects of running the business such as profit and loss statements, payroll, AP/AR and many others. Kay Jewelers, Allentown, PA
March 2001-2023
Manager/Sales Associate
• Set and maintain a high level of both sales and customer service.
• Receive in and place merchandise.
• Scheduling, recruiting and development of other employees, and ordering of supplies and inventory.
• Give and attend meetings and training seminars, track and control many aspects of running the business such as profit and loss statements, detail statistical sheets, payroll, AP/AR and many others. Hand and Stone, Center Valley, PA
Oct. 2015 - Nov. 2016
● Spa Services Manage
● Set and maintain a high level of both sales and customer service.
● Receive in and place merchandise.
● Scheduling, recruiting and development of employees, and ordering of supplies and inventory.
● Give and attend meetings and training seminars, track and control many aspects of running the business.
● Create spreadsheets track and create goals.
Michelle D’Agostino
1530 Highland Drive
Bethlehem, Pa 18015
ad5tqj@r.postjobfree.com
CAREER PROFILE
Motivated, self-driven contributor who excels in both individual and team settings. Good listener who posses leadership skills and has creative ideas. Loyal, hardworking individual who strives for excellence. Proven ability to provide caring customer service, identifying the customer’s needs and determining priorities. Demonstrated success in building key relationships, leading and coaching. AREAS OF STRENGTH AND EXPERTISE
• Strong in sales
• Excellent Customer
service
• Good communication
• Strong eye for detail
• Familiar with AP/AR and many
other financial affairs
• HR and Team Coaching
• Quickbooks
• Optometric Technician Certified
• Leadership and
Management
• Mac OS X
• MS Office
EDUCATION AND TRAINING
L. E. Dieruff High School, Allentown, PA, June 1994 Attended Lehigh County Vo-Tech during high school and studied Culinary Arts and Hotel Restaurant Management
Taken a course through the Hartford Company for P&C. Passed test. (Expired) Through out my career I have continued my education through sales and leadership programs. Taken courses by Shane Decker and The Certifiable Sales Person by Tom Hopkins and Laura Laaman. PROFESSIONAL EXPERIENCE
European Wax Center, Easton, PA
Jan. 2014-Feb. 2015
Designated Manager
• Set and maintain a high level of both sales and customer service.
• Receive in and place merchandise.
• Scheduling, recruiting and development of employees, and ordering of supplies and inventory.
• Give and attend meetings and training seminars, track and control many aspects of running the business such as profit and loss statements, detail statistical sheets, payroll, AP/AR and many others.
• Chose and set into motion advertising.
• Create spreadsheets track and create goals.
Eric J. Loch Diamond & Fine Jewelry, Allentown, PA Dec. 2008-May 2011 Sales Associate
• Set and maintain a high level of both sales and customer service.
• Order and price merchandise.
• Responsible for all jewelry repairs both new and finished.
• In charge of all paperwork a client is to receive with purchase, i.e. appraisal documents and insurance forms.
• Light secretarial work, filing, phones, cold calling etc. CVS, Allentown, PA
June 2007-Jan. 2008
Sales Associate/Shift Supervisor
• Set and maintain a high level of both sales and customer service.
• Received in and placed merchandise.
• Assist in all aspects of store operations.
First American Title, Quakertown, PA
Dec. 2005-June 2007
Title Examiner
• Examine and correct product before it goes to the client.
• Search for information on the internet to complete the product. Victoria’s Secret/Bath & Body Works, Allentown, PA Oct. 1999-June 2001 Sales Associate/Assistant Manager
• I worked in the stockroom and on the sales floor.
• Did various floor moves, stocked merchandise, all while selling and providing a great customer environment.
Van Scoy Diamond Mine, Allentown, PA Aug. 1997-June 2000 Sales Consultant/Key Holder
• Responsible for opening/closing procedures, daily sales sheets, bank deposits sales, customer service, and financing procedures.
Bonton Department Store, Allentown, PA Oct. 1996-Aug. 1997 Sales Consultant
• Responsible for merchandising and maintaining inventory levels in the men’s collection department.
• Participated in seminars provided by vendors to gain product knowledge and upcoming lines.
• Excelled in customer service while maintaining monthly sales goals. H & R Block, Allentown, PA
Jan. 1995-April 1997
Office Assistant
• Set appointments.
• File.
• Answer a multiline phone.
• Assisted tax preparers with clients.
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