Customer Service Medical Assistant

AVITA WILLIAMS

** **** ****, ***. **, Brooklyn, NY 11201 · 252-***-****

ad5tp4@r.postjobfree.com

EXPERIENCE

**/**/****-*/**/2022

OPERATING ROOM SCHEDULER, NORTHWELL HEALTH DIVISION OF NEUROSURGERY

Worked in a fast-paced environment to schedule various procedures for multiple doctors

Overseen the physicians schedule to ensure that all procedures were done in a timely matter

Acquired necessary authorizations as well as, history and physicals, results of lab testing and verified everything was up to date

Delivered exceptional customer service to all existing and prospective patients during in- person meetings and/or though the use of multi-line phone systems.

12/20/2018 – 12/13/2021

OFFICE SUPERVISOR/MEDICAL ASSISTANT, Spine & Pain Institute of NY

Oversee 3 locations with staff to promote office efficiency and timely patient visits (telehealth, in-person)

Collaborate with MDs/NPs/PAs/Mas to foster successful patient outcomes

Educate patients on pre-operative/post-operative protocol after spinal procedures, including SCS

Schedule patients for spinal procedures, including SCS; obtain authorizations and referrals in a timely manner

Perform post-operative follow-up calls to document patient wellness (in case further follow up is necessary)

Collected blood samples and prepared them for lab testing

Ensure donor confidentiality

Establishes and maintain donor files in EMR system in an organized and competent manner

06/2018 – 12/2018

CALL CENTER REPRESENTATIVE, King teleservices

Manage high-volume number of calls while directing and documenting accordingly

Assisting customers on individual inquiries in a timely and efficient manner

04/2017 – 05/2018

HOME HEALTH AIDE, Private Duty Care

Assisted patients with personal care services, post-surgical wound care

Facilitated patients to and from medical appointments and hospital visits

Provided housekeeping, laundry services, wound care, grocery shopping services

05/2016 – 04/2017

CERTIFIED NURSING ASSISTANT/MEDICAL TECH, Helping Hands Family care

Accomplished patient care duties for high-risk patients including, but not limited to, wound care, grooming, bathing, medication administration, etc.

Accompanied patients to and from medical appointments and facilitated scheduling

Instructed patients on daily physical therapy routines

Charted all interaction and medication administration including vital signs, immunization records

Assisted in wound care treatment

12/2012 – 05/2016

CERTIFIED NURSING ASSISTANT, Willow Creek Nursing and Rehab

Accomplished patient care duties for high-risk patients including, but not limited to, wound care, grooming, bathing, medication administration, and the like

Accompanied patients to and from medical appointments and facilitated scheduling

Charted all appropriate interaction and medication administration

EDUCATION

08/2018 - 2020

MEDICAL ASSISTANT PROGRAM, Allen School of Health Sciences

Certified in CPR

Registered as MA and Phlebotomy Technician

SKILLS

Highly proficient in documenting patient histories and pathologies while adhering to HIPAA guidelines

Enhanced customer service skills and ability to multitask in a face-paced, diverse environment without sacrificing patient care

Immense exposure to pain patients and SCS patients, resulting in a deep understanding of their unique needs of such population

Ability to efficiently delegate tasks within care team and staff members

Strong skill set in functioning within a care team and ensuring positive patient outcomes

REFERENCES AVAILABLE UPON REQUEST.

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