Business Analyst Team Member

Daniel A Feer

541-***-**** – ad5top@r.postjobfree.com

PROFILE

I am seeking a position as a business analyst. My passion is transforming people and processes through training and mentorship born of intense focus on mission and innovation. I am an adaptive analyst with deep experience in project management and team dynamics. I have great interpersonal and presentation skills and earn the respect and trust of leadership and technical teams quickly. I analyze goals and objectives Immersively to turn missed opportunities into actionable insights.

BUSINESS AND FINANCIAL MANAGEMENT

•Researched methods for integrating Department of State procurement and financial management systems to improve fiscal and inventory management.

•Owned a business and grew gross revenue by 300% through innovation, client recruitment, and determination.

•Streamlining back-office operations and improved inventory analytics resulting in 15% reduction in cost of goods sold, and shortened supply chains.

LEADERSHIP AND SUPERVISION

•Directed team of four supporting six mission critical applications. Cross trained team to build resilience and eliminate single points of failure. Coached team in best practices ensuring all team members surpassed customer expectations.

•Led a cross functional team of three as project manager and scrum master. Ensured agile software development lifecycle for an enterprise-wide application was efficient. Maintained a focus on developer productivity, promptly resolving any impediments to workflow. Standardized the release process reducing errors and delays by 15%.

•Directed a high-performing team of three in the meticulous collection, revision, and documentation of over 8000 requirements for more than 80 systems crucial to the success of the 2020 Decennial. Streamlined the requirement approval process, culminating in an impressive 94% approval rate.

•Led the team that created the statement of work to replace more than 10 outdated programs with an Enterprise Resource Planning (ERP) package and highly specialized applications for contract management, inventory management and train scheduling, valued at $40 million.

•Directed a cross-functional team of 15 to restore a mission critical procurement application after a catastrophic failure. System was returned to operation in two days. 80% of lost data was restored in 3 days. Remaining data was restored in two weeks.

•Led the team that researched laws and industry best practices, to write requirements for archiving, incident monitoring, and security for the 2020 Decennial.

•Lead a hiking trail maintenance crew of more than 300. The crew builds bridges, stairs, and trails using on-site materials and industry best practices for design, and sustainability. Manage six volunteers responsible for disaster management, infrastructure, safety, volunteer recruitment, and website development. Plan and execute 12 projects a year, including lodging, for up to 40 crew members a month.

EXPERIENCE

Senior Business Analyst, Z Federal; Greenbelt, Md — 9/2023 – Present

•Created a simplified standard structure for managing small to medium projects including project plan templates and instructional material for customers. Influenced clients to adopt structure reducing the time needed to prepare a project plan by 10%.

•Created a process to collect and analyze thousands of rows of data for the diversity, inclusion, equity, and accessibility team. Delivered the report more than four months early through expert knowledge of customer processes and innovative data collection and analysis techniques. Process resulted in first report ever successfully delivered. The success was recognized by senior leadership.

•Created the plan to replace a 25-year-old temporary assignment tracking application with an MPP version. With input from subject matter experts, drafted and validated business process model. Facilitated daily requirements elicitation meetings and created, as part of the agile project plan, a requirements traceability matrix containing more than 300 epics, and requirements ensuring all functions were captured. Groomed requirements and met with the development team to add the requirements to the development backlog. Analyzed data warehouse for critical content. Drafted the development schedule and created a proof-of-concept MPP canvas app to explore key application functionality.

•Created a comprehensive user guide covering all user roles and comprehensive test scripts that caught more than 100 coding and process flaws before the new application entered production. Created a tracking tool for all bugs and issues the lead developer used to track and resolve issues.

Senior Business Analyst and Team Lead, Nfinity LLC; Redmond, WA — 11/2021 – 07/2023

•Re-engineered mission critical bank closing announcement process by analyzing legacy documentation and interviewing stakeholders. Wrote and validated a user guide with roles spanning multiple FDIC divisions, and multiple Division of Receiverships and Resolutions section to ensure successful knowledge transfer.

•Created templates and tools to evaluate efficiency and effectiveness of operations and maintenance expenditures for three Salesforce applications and to track metadata and development progress for thousands of webpages resulting in 30% faster completion of top priority pages.

•Facilitated requirements elicitation and application design sessions with FDIC management to design a SharePoint-based request tracking system minimizing redesign and ensuring on-time delivery.

Senior Project Manager, Snap Inc.; Chantilly, VA – 09/2018–11/2021

•Strengthened relationship with federal partner by understanding client’s needs and mission. Provided guidance from industry and market research, and made product development recommendations for improving process, system functionality, stakeholder involvement, disaster recovery, and continuity of operations.

•Created user guides, marketing plans, procedures, test plans (regression, alpha, and beta), test scripts, use cases, user stories, and work tickets ensuring excellent communication and timely completion of projects.

•Managed stakeholder engagement by training and troubleshooting system and user issues. Coordinated and conducted cross-functional elicitation sessions with stakeholders at all levels of the organization and nationwide ensuring widespread adoption of new functionality.

Senior Business Analyst, Z Federal; Greenbelt, MD — 05/2017–04/2018

•Mitigated risk by researching and analyzing laws and regulations to find missing requirements. Standardized documentation processes, and continuity of operations processes to mitigate the risk of system failures. Documented interfaces with legacy systems to ensure continuity and connectivity.

•Controlled project scope by analyzing, and ensuring requirements were unique and necessary through research and interviews with key stakeholders, and by creating business cases to advocate with senior management.

•Created and delivered executive level briefings on KPIs, continuity of operations and requirements acceptance progress.

Senior Business Analyst, Abacus Technology; Chevy Chase, MD — 01/2015–05/2017

Department of State:

•Analyzed as-is processes, elicited and groomed requirements, created to-be process flows, and created RTM and use cases for an end-to-end registrations system. Researched, designed, and presented a zero-cost re-engineered process to senior management. Implementation of the proposal resulted in immediate 20% reduction in administrative time to process registrations.

•Coordinated and facilitated case management software demonstrations from top 4 providers. Delivered fit-gap analysis to senior management and was principal contributor to solicitation, resulting in selection of proposal from the top candidate.

•Researched predictive analytics systems to rank risks along shipping routes. Identified key providers and technology gaps.

•Created wireframes, business process diagrams, and use cases to illustrate the as-is and to-be registration and procurement management projects.

Energy Information Agency:

•Used agile methodologies (sprint boards, stand-ups, backlogs, burn down charts, etc.) and other controls to prototype user interface for survey management system using Pega workflow, case type structures, harnesses, and process flows.

•Led redesign of critical EIA survey instruments (23L and WPSR) including requirements elicitation, process analysis, as-is and to-be process flows and platform analysis.

•Built relational documentation matrix (EIA), connecting more than 300 systems with functions, products and documentation located in multiple repositories using metadata, and tagging.

•Wrote and edited user guides, job aids, and promotional literature ensuring format and content were consistent with audience expectations and industry best practices.

Owner/Operations Director, Joyco Sales; La Pine, OR — 04/2005–08/2014

•Improved same store sales year-over-year by more than 15% across all segments.

•Increased productivity by 40% by automating record keeping, inventory management, and CRM.

•Increased market penetration through customer service excellence, and market segmentation resulting in 300% larger client base, and earned client loyalty by guaranteeing sales, and maximizing client profits.

•Improved reporting capabilities of accounting and inventory management software by exploiting undocumented metadata configurations.

Functional Coordinator, Information Technology Renewal Program (ITRP), Washington Metropolitan Area Transit Authority; Washington, DC – 05/2002 – 03/2005

•Created the organization-wide marketing plan for the transition to new enterprise resource planning software.

•Documented procurement process flows and requirements and led the design team for the integration between the PeopleSoft ERP and the MAXIMO inventory management software.

•Designed and managed the train-the-trainer program ensuring all trainers received vendor led training and created interactive training modules for all users.

System Coordinator, Procurement Information Management System (PIMS), Washington Metropolitan Area Transit Authority; Washington, DC – 05/2001 – 05/2002

•Wrote requirements to expand PIMS functionality, ensured contractors met the requirements, wrote test scripts, managed testing teams, validated test results, and authorized implementation of new code.

•Provided comprehensive user support to 1000+ user community through effective support team management, dynamic in-person and remote training, and site visits.

•Ensured data integrity through administrative tools and complex SQL scripts.

•EDUCATION

•University Of Maryland, Upper Marlboro, MD

Master of Business Administration (MBA)

•George Mason University, Fairfax, VA

Bachelor of Science (BS)

CERTIFICATIONS

•PL900 - Microsoft Certified: Power Platform

Fundamentals

Organization: Microsoft

Date of achievement: 4/12/2023

Certification Number: 1700-7631

•Lean Six Sigma Yellow Belt

Organization: GoLeanSixSigma

Date of achievement: 6/4/2018

Certification Number: 31603723

•ITIL© Foundations in IT Service Management

Organization: PeopleCert

Date of achievement: 3/30/2016

Certificate Number: GR750231343DF

•Agile Methodologies

Date of achievement: 2016

•Certified Technical Trainer

Organization: The Chauncey Institute

Date of achievement: 1997

SKILLS

Agile

Analysis

Curriculum development

Data analysis

Data mining

Data visualization

Disaster Planning

ERP

Facilitation

Git

Microsoft 365

Microsoft Power Apps

PeopleSoft

Process redesign

Salesforce

ServiceNow

SharePoint

SQL

Technical training

Technical writing

Team Foundation Server

UML

BUSINESS ANALYST

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