Project Manager Management

DANIELLE A. DUCKETT

*** * ***** ****** *****: 917-***-****

NEW YORK, NY 10027 EMAIL: ad5tog@r.postjobfree.com

SENIOR PROGRAM/PROJECT MANAGER

Seasoned senior-level IT program/project manager with experience managing project/program teams in servicing NYC Agencies such as the Department of Health and Mental Health (DOHMH), Department of Social Services (DSS) and Health and Hospitals Corporation (H+HC.). Specific end-to-end expertise in designing and implementing systems, tools and processes to navigate the unique scheduling needs during COVID-19 test and vaccination programs, as well as implementation of an Abortion Access hub (Call Center). Known for outstanding technical proficiency and astute understanding of business operations and diplomatic communication skills. Proactive and unselfish team leader who has served as the primary liaison between clients and teams for various projects to ensure on-time, under-budget deployments for cross- functional stakeholders. Proven ability to quickly learn new systems and processes. MANAGEMENT & IT ABILITIES

• Project Forecasting & Goal Setting • Project Management Methodologies

• Systems Development & Implementation

• Workforce Sourcing, Training & Career Planning

• Budget Management

• Problem/Risk and Issue Management

• Effective Team & Project Task Management • Client Relationship Management

• Process Design/Workflow Reengineering

• Quality and Process Management

SOFTWARE

MS Office Asana WorkFront Box

MS Project G-Suite Trello Sharepoint

BUSINESS AND LEADERSHIP CONTRIBUTIONS

Project Management: Successfully created business plans and project schedules that align with project goals, reducing errors and enhancing operational efficiency. Technology: Demonstrated ability to implement appropriate technology solutions that address challenges and improve operational effectiveness.

Leadership: Proven leadership in leveraging the strengths of culturally diverse teams, mediating conflicts, and delivering transparent communications to stakeholders. DANIELLE A. DUCKETT

360 W 123RD STREET PHONE: 917-***-****

NEW YORK, NY 10027 EMAIL: ad5tog@r.postjobfree.com

PROFESSIONAL EXPERIENCE

QED National, New York, NY Jan 2019 – Nov 2023

Department of Health and Mental Hygiene – August 2022 – November 2023 Senior Implementation Program/Project Manager

Lead Program/Project manager responsible for standing up the NYC Abortion Access Hub to address the barriers and create a comprehensive hub that would serve as a valuable resource to improve access to abortion care both for New Yorkers and those traveling into NYC seeking refuge because of recent changes in law and policy.

• Developed a comprehensive and detailed project plan for the Abortion Access Hub, encompassing key milestones, resource allocation, timelines, and deliverables, to ensure efficient and effective implementation of services and support women's reproductive rights.

• Assisted with the establishment of the temporary Abortion Access Team, assembling a diverse and motivated group of professionals dedicated to advancing reproductive healthcare rights and ensuring equitable access to abortion services for all individuals.

• Created extensive workflow diagrams and call scripts for the abortion access hub navigators, ensuring clear and efficient communication for callers seeking abortion appointments and information.

• Identified potential risks and challenges that could impact project success and developed risk mitigation strategies. Proactively addressed obstacles and adaptively managed changes to keep the project on course.

• Successfully managed the day-to-day operations of the abortion access hub, ensuring seamless functioning and adherence to organizational policies and procedures.

• Facilitated the implementation and management of a comprehensive data reporting system for capturing and analyzing caller demographics and caller needs.

• Demonstrated exceptional problem-solving skills by skillfully handling escalations and issues, effectively resolving conflicts with Abortion Access Hub staff and callers, and maintaining a positive and supportive environment for both callers and staff. Department of Social Services (DSS) - March 2021 – August 2022 Senior Program/Project Manager

Part of the NYC COVID-19 response team which provides Testing and Vaccination services to the City’s underserved population through ACS, DHS, DYCD, and HRA provider sites and shelters. Responsible for the program design, implementation and management of the day-to-day scheduling operations for the agencies and testing/vaccine providers.

• Directed the successful design and implementation of a comprehensive COVID testing/vaccination program for prominent agencies, overseeing the creation of efficient scheduling trackers, streamlined processes, and effective communication scripts. Effectively coordinated between agency sites, testing/vaccination providers, and DSS leadership to ensure seamless program execution.

• Effectively led and supervised a dynamic team of 11 project managers and coordinators to cater to the needs of more than 600 shelters and provider sites.

• Compiled weekly data and status reports on testing and vaccination information from the providers.

DANIELLE A. DUCKETT

360 W 123RD STREET PHONE: 917-***-****

NEW YORK, NY 10027 EMAIL: ad5tog@r.postjobfree.com

• Facilitated weekly stand-up meetings for each agency to capture process or program changes and issues.

• Escalated issues from provider sites during the testing/vaccination events to leadership immediately.

• Creation of a reporting tool using excel to aggregate data from 12 testing providers during the Omicron COVID-19 surge.

Educational Advisory Board (EAB) – Jan 2019 – Jan 2021 Implementation Project Manager

Played a leadership role within EAB’s technology division, specifically on the Business Analyst team in support of implementing EAB’s web-based software solution to the City University of New York’s (CUNY) 13 senior colleges in four Waves. Responsible for managing the client relationship, set and executes against project milestones, and manages the quality, client satisfaction and engagement throughout the implementation life-cycle.

• Designed new and improved existing deployment and support processes specifically to support CUNY.

• Acted as the liaison between the functional and technical teams to ensure adherence to policies and decisions made by the Central IT department of the CUNY system.

• Assisted in resolving and communicating data validation issues with data elements that traverse from CUNY’s PeopleSoft instance into EAB’s web-based software.

• Worked with the Business Analyst to troubleshoot and track technical and non-technical challenges throughout the implementation using RAID logs

• Tracked and maintained all project milestones and deliverables

• Developed project to service transition documentation such as custom CUNY FAQs, feature enhancements captured during user testing

• Organized and facilitated onsite and remote data validation sessions with each school of the implementation.

Duckett Management, New York, NY Nov 2016 – Jan 2019 Director of Property Management

Responsible for the overall successful operation of residential properties in the company’s portfolio in several states. Strategize and oversee short- and long-range organizational goals to meet and surpass the high degree of complexity in the industry’s standards.

New York University, New York, NY Dec 2010 – Nov 2016 Director of Operational Strategy and Project Management – Technology Operations Services

Chief of Staff, directly accountable to the Deputy Chief Technology Operations Officer and the Associate Vice President of Technology Operations Services for managing, designing, evaluating and implementing global projects and initiatives of strategic importance to the University.

• Interfaced routinely with all levels of executive staff, delegating duties to, and managing Project Managers, Portfolio Coordinators and Consultants to complete concurrent work, on time and on budget.

• Determined staffing requirements, and hired personnel for several functional lines in the IT department

DANIELLE A. DUCKETT

360 W 123RD STREET PHONE: 917-***-****

NEW YORK, NY 10027 EMAIL: ad5tog@r.postjobfree.com

• Served as a liaison between the Deputy Chief Technology Officer and his staff of over 300+ technologist to solve technical and non-technical problems such as organizational change issues and staffing issues.

• Led and participated in department-level operations management for IT strategy, and implemented initiatives for tracking and improving IT Staff productivity, systems performance and product launch progress by documenting streamlined processes using Visio and reporting using WorkFront.

• Provided budgetary oversight for the department’s $7M budget ensuring projects, vendors and operational expenditures remain under budget

• Produced several high-level presentations for executive management, as well as led and delivered State of TOS staff meetings.

• Managed over 20 full-time and contracted project managers by providing leadership, mentorship, staff development and portfolio governance. Ultimately responsible for a portfolio of over 250+ central IT projects. Projects included database development, infrastructure upgrades, application development and systems and storage upgrades.

• Implemented consolidated project management processes and standards for NYU IT inline with PMI’s Project Management Body of Knowledge (PMBOK). Assistant Director, Project Management – Technology Operations Services Assistant Director for over 20 project managers for 200+ projects across NYU’s central IT department. Project Manager, Team Manager – Communications and Computing Services Served as a Team Lead and Project Manager for the Communications and Computer Services Coordination Team and the team’s portfolio of projects. Project Manager, Team Lead – Computing Facilities Services Served as a Team Lead and Project Manager for the Computing Facilities Services Department by collecting requirements, managing the design process and implementing phases of NYU departmental, enterprise-wide and Global projects.

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Previous Project Management and Network Engineering Consulting experience at Dow Jones, Northrop Grumman and ThruPoint,Inc.

Customers include: Nextel Communications, DOW Chemical/EDS, Verisign and Digex. EDUCATION

Rensselaer Polytechnic Institute, Troy, NY

Bachelor of Science, Computer and Systems Engineering, December 1999

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