Data Entry High School

Michael A. Natario

*** ********** *****, **** ******, NY

Cell: 727-***-****

Email: ad5tod@r.postjobfree.com

Skype ID: frazernat264

OBJECTIVE:

To be able to apply my knowledge and technical background with a creative and progressive organization.

That provides career and educational opportunities.

SUMMARY:

Over 20+ Years of experience in the IT Indusrty with strong focus on DataCenter Operations

Over 20+ Years experience with Scheduling Tools CA-ESP, Autosys, BMC Control M

Over 15+ Years experience with File Transfer Systems, MFT, SFTP, and Globalscape.

Work with IBM Mainframe,Windows, AIX, Linux, Cloud/Azure Platforms.

EDUCATION:

Springfield College, Springfield, MA

Bachelor’s Degree in Business Administration; 09/82 – 06/86

Computer Processing Institute, Hartford, CT

Diploma in Computer Operations; 4.0 Avg. 07/86 – 07/87

Ludlow High School, Ludlow, MA

Diploma, 06/82

QUALIFICATIONS:

Hardware Knowledge:

AIX, Linux,Windows. Operate all peripheral devices to each system. Full IPL for all systems.

Software Knowledge:

TSO, ISPF, SDSF, JCL, CA-ESP, CA-7, CA-11, CA-AUTOSYS, JOBTRAC, BMC CONTROL M, GLOBALSCAPE, VM, TPX, VISIO, SERVICE NOW, CHERWELL, REMEMDY, MVS, INFOPAC, VTAM, SFTP, CONNECT-DIRECT, CONNECT-MAILBOX, OMEGAMON, CHANGEMAN, OPCON, MICROSOFT OUTLOOK, EXCEL, WORD, POWERPOINT, LOTUS NOTES, USD, ACE, DEBT MANAGER, FDR, NOVELL.

EXPERIENCE:

HIGHMARK HEALTH, PITTSBURGH, PA 06/21 – 03/24

• Build, modify and schedule Control-M jobs using the Control-M scheduling software

• Configure, Manage, and troubleshoot batch workflows, jobs, and scheduling issues.

• Monitor and maintain Control-M Agents, Servers, and other infrastructure components.

• Install, configure, and maintain the Control-M environment across multiple platforms

• Collaborate with developers and business users to ensure Control-M jobs meet business requirements.

• Develop, test, and implement Control-M job scheduling policies and procedures.

• Respond to and resolve incidents and service requests related to the Control-M environment.

• Provide technical guidance and support to other team members.

• Integrate Control-M with other enterprise systems such as databases, applications, and cloud services.

• Provide server support for Windows and RHEL servers as it pertains to Control-M

• Provide training for Control-M technicians to utilize the Control-M tools suite

• Write job aides for technical and administrative tasks

SODEXO, WILLIAMSVILLE, NY 06/08 – 06/21

Lead ESM Engineer

Developed a depth of experience through work in different teams within computer operations, including Data

Center, Change Management, Technical Support, and Automation and Problem Management.

Worked with auditors both on a scheduled basis and between audits.

I participated in disaster recovery drills and maintained the accuracy of the recovery plan.

Reviewed system changes to evaluate risk. Either approved the changes for the system operations team, or

Worked with the requestor to correct issues.

Represented groups on project teams.

Managed the migration of new business into operations, using WebEx to cross-train

Served as the document manager, controlling the versioning and maintenance of instructions adhering

To the requirements of the quality management system in use at the time.

Coordinated problem resolution by scheduling ad-hoc teams of internal groups, customers and vendors

Reducing time to resolve issues.

Documented problem timelines for use in root cause analysis.

Created and maintained reporting by using, Microsoft Office, Excel, PowerPoint and Share Point.

Served as Lead Scheduler for group batch processing using CA Products, and BMC Control-M.

Support Manager for new Autosys System and File Transfer System, Connect Direct, FTP XCOM

Install and test all software in Linux, AIX and Windows.

Converted group documentation from TSO to Share Point.

Chaired weekly change review meetings.

Provides implementation, administration and ongoing technical support for the Job Scheduling (Control-M) and File Transfer (Globalscape) client and server environments. Maintain documentation for the Job Scheduling environment. Works with development teams to define requirements, create, and/or perform quality assurance validation for both CA-ESP and CA-Autosys jobs. Maintain documentation for the Job Scheduling environment. Validates job flows and runs book information provided to Operations. Ensure compliance to enterprise standards as they relate to job scheduling.

HSBC USA NA, BUFALLO, NY 05/03 – 05/08

Senior Operations & Transmissions Analyst

Responsible for providing support to Data Center processing operations, Network Control

Center operations, and Help Desk operations through the use of specialized tools such as

Scheduling, automation, and monitoring products/processes. Responsible for providing

Support to development and client areas; testing and implementation through the certification

And production migration processes for both in-house and vendor purchased systems, batch

And on-line, applications and support software. Represents Operations Support by acting as a

Partner to Systems Technology, Data Center Operations, Help Desk, Central Technology,

And client areas in all project initiatives. Acts as a leader within the Operations Support

Group, providing direction to fellow team members. Play a lead role in implementing new production

Transmissions. Direct, mentor and train less experience resources.

Novell and Windows processing environments, including Microsoft Word, Excel and Power Point.

JCL, batch processing and converting Mainframe CA-7 jobs to UNIX Control M environment.

Panapt, Harvest, CA7, Microsoft Word, Excel, FTP, HTTP, Data Express, Connect Direct FTM and PGP.

Senior Production Control Lead Analyst

Develops, installs or operates complex computer programs and systems. Completes system analysis, Design/engineering or installation tasks independently. Assists in directing and coordinating related Project activities.

Provide computer/system development, technical support, deployment, maintenance .

And operation for various technology platforms including engineering, installing, debugging and Operating programs and systems of high complexity; planning and conducting testing; working with Support groups to identify operational and implementation procedures; addressing and resolving Production problems; identifying prevention opportunities; conducting systems walk throughs; and Coordinating and monitoring system implementations.

Lead or assist in leading projects medium to Large size and complexity, including estimating, planning and scheduling assigned projects; and Coordinating and monitoring activities of assigned personnel.

Provide on the job training to less Experienced personnel; preparing written status reports; remaining current on technological advances;Participating in process improvements or problem prevention; reporting on system problems; Conducting meetings and presentations; and handling internal customer calls for assistance with Technology products or systems. Provided classes and training for the Control M software to the Operations staff.

Tso/Jcl, Netview, Control M, CA7/CA11, ZEBB, Ispf, Sdsf, Ejes, Connect Direct, Connect Mailbox, USD, Lotus Notes and FTP, CISSP Certified.

HOME SHOPPING NETWORK, ST. PETERSBURG, FL 5/01 – 05/03

Operations Supervisor / Production Control Analyst

Manage daily Computer Room procedures. Assist and resolve any problems in the Data Center.

Plan and stage all end of day activities. Schedule and monitor all jobs and data that are being

Processed in the Data Center. Implement migrating changes from the OpCon scheduler to the Control M Environment.

Create and participate in all disaster recovery plans. Project Leader and

Coordinator of the BMC Control – M Conversion. Converted 5000 jobs from Unisys Mainframe

To Sun Unix systems and develop BMC Products on both NT and Unix environments. Attend

Change and production control meetings on a daily basis.

Tso/Jcl, Netview, Control M, CA-7, CA-11, Ispf, Sdsf, Vtam, Unisys, NT and UNIX Servers

PRUDENTIAL INSURANCE COMPANY, JACKSONVILLE, FL 12/98 – 04/01

MATLEN SILVER CORPORATION, JACKSONVILLE, FL 06/98 – 12/98

Team Lead / Production Control Analyst

Assists in monitoring systems operations, and in the analysis and correction of problems or

Malfunctions. Participate in the coordination of corrective action with system engineering or

Vendors as appropriate. Document problems and their resolution. Assists in the migration of

Production code assets. Participates in the design, development, testing and documentation of

The code and jobs necessary to support code assets, online and batch. These include loads, source,

And Jcl. Perform related duties as assigned or requested. Responsible for all disaster recovery of

All systems. Team Lead of Life Insurance separation from Health Insurance. Converted over 10,000

Jobs and received the Prudential Rock Solid Award for my performance on this project.

Tso/Jcl, Netview, Jobtrac, CA7, Control M, Vtam, Lotus Notes, Infopac, DB2 Binds, CICS, VM, Ispf, Sdsf, Jes2.

CONVERGYS, LAKE MARY, FL 08/95 – 06/98

Production Control Analyst

Responsible for providing technical support of the production applications processed at the data center.

Effectively identify processing discrepancies and determine the scope and impact of the problem.

Monitor batch job streams, resolve batch failures, modify processing cycles.

Tso/Jcl, CA7, CA11, Lotus Notes, CICS, IMS, VM, Ispf/Sdsf, Connect-Direct.

Help Desk Coordinator

Responsible for revolving, coordinating and tracking clients (internal and external) problems

Associated with data center services. Escalation and notification of client impacting situations to

Management. Monitoring data center systems and network. On line database support for IMS and

CICS. Data collection and analysis for reporting purposes.

Tso, Lotus Notes, CICS, IMS, VTAM, VM Ispf/Sdsf, Infoman, Connect-Direct, Omegamon, Netview.

GTE DATA SERVICES, TAMPA, FL 07/94 – 05/95

ALTERNATIVE RESOURCES, TAMPA, FL09/93 – 07/94

Operations Services Technician

Responsibilities include but not limited to on line mainframe repairs on IBM 3090, DEC, Bull, Tandem

And NT/Unix Systems. Knowledge of Netview and Jes commands. Use of CICS, IMS, Multi platform

Regions and SNA network resources with responsibility of operating and monitoring batch jobs.

Average call intake is 60 calls per day. Provide excellent customer care skills and telephone techniques.

Tso, Ispf, Sdsf, Lotus Notes, CICS, IMS, VTAM, VM Netview and Connect Direct.

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