Project Manager Management

Experience

Salesforce Solution Architect with over 10 years of experience designing and implementing enterprise-level solutions on the Salesforce platform. Proven track record in agile project management and business analysis, delivering scalable and efficient solutions that drive a 25% increase in operational efficiency. Renowned for innovative thinking and problem- solving, leading to a 30% improvement in user adoption and a 20% reduction in process inefficiencies. Expert in aligning technical solutions with business objectives, ensuring seamless system integration and optimal performance. Adept at guiding cross-functional teams to achieve impactful results on time and within budget. Passionate about leveraging my extensive experience and strategic vision to drive innovation and growth. ad5tlj@r.postjobfree.com +1-984-***-**** https://www.linkedin.com/in/andyvlasov/ Andrey Vlasov

Salesforce Solution Architect

Director of Technical Account Management

In a dual pre-sales and customer success role, I helped Fortune 500 customers in Healthcare & Lifescience, Financial Services, Automotive, Luxury, Oil & Gas, and Consumer Goods to utilize tailored Salesforce solutions to resolve complex data residency, data sovereignty, and data compliance requirements. Propelled business development efforts through communication, presentations, and demos, resulting in increased client acquisition and partnerships. Delivered compelling PoCs, solutions, and product overviews to meet revenue targets and expand market reach.

Directed customer relationship management strategies and strategic account planning, driving a 25% increase in customer satisfaction score (NPS).

Led successful delivery of professional services and project management for 10+ projects, ensuring on- time and within-scope completion for enterprises across diverse industries and GEOs. Increased project success rate by 15% through planning, proactive risk and requirements management, and effective communication strategies.

Drove Salesforce product development initiatives based on client requirements and market demands. Contributed to successful product and platform improvements that helped expand market share by 17%. Applied analytical thinking to identify and resolve complex client data residency issues, meeting compliance requirements, and improving operational efficiency. Provided technical support and customer service, resolving issues effectively to ensure client satisfaction. Demonstrated proficiency in troubleshooting and problem resolution, increasing customer retention rates. Leveraged technical expertise to drive successful Salesforce solution implementation, playing a pivotal role in resolving complex technical challenges and contributing to improved performance metrics and product adoption.

Skills: Business Development · Business Analysis · Customer Service · Demonstration · Product Lifecycle Management · Solution Architecture · Product Development · Strategic Communications · Analytical Skills · Customer Lifecycle Management · Requirements Management · Project Management · Salesforce Integration

· Cloud Computing · Technical Support · Technical Leadership · Solution Selling · Customer Success · Salesforce.com

Apr 2021 - May 2024

InCountry Inc.

Salesforce Project Manager

As a key member of the Corporate Information System (CIS) department, I led transformative projects to optimize business operations across Sales, Marketing, Support, CPQ, Order Processing, Partner Relationships, Data Quality, and Reporting units. Instrumental in driving innovation and delivering tangible results, fueling organizational growth and success.

Directed the Salesforce platform development team and key processes from requirements elicitation through release planning, development, quality assurance, deployment, DevOps, and CI/CD practices. Streamlined workflows using Agile and Scrum methodologies, resulting in a 20% reduction in development cycle time and ensuring successful delivery of high-quality Salesforce solutions aligned with business objectives.

Led responsibility for managing requirements, scope, stakeholders, timeline, and quality, fostering seamless alignment between Business and IT.

Facilitated communication and collaboration between cross-functional teams and business partners, streamlining workflows and knowledge sharing. This led to faster project delivery, improved team synergy, and a 25% increase in internal customer satisfaction. Established robust processes for the Salesforce Center of Excellence (CoE), defining build vs. buy strategies and providing expertise on Salesforce products. This resulted in optimized resource allocation, strategic decision-making, and increased efficiency in product utilization, driving overall organizational effectiveness and maximizing return on investment in Salesforce products and services. Skills: Continuous Process Improvement · Quality Management · Agile Methodologies · Scrum · Integrated Project Delivery · Stakeholder Management · Software Development Life Cycle (SDLC) · Center of Excellence · Scope Management · Creative Problem Solving · Requirements Management · Project Management · Resource Management · Salesforce Integration · Cloud Computing · Timeline Management · Agile Project Management · Decision-Making · Salesforce.com

Aug 2017 - Oct 2019

Salesforce Solution Architect Program Manager

Promoted to lead the design and delivery of a partner relationships management platform using Salesforce products for the company's cloud service provider program. Designed innovative solutions and managed deployment, enhancing an automated usage reporting and licensing portal for over 10,000 global partners. Exhibited program leadership and stakeholder management by guiding cross-functional teams and collaborating with key executive stakeholders, leading to the achievement of program goals and KPIs. Utilized strategic thinking, planning, and goal setting to develop and implement comprehensive business solutions, resulting in a 15% increase in market share and a 30% improvement in overall operational efficiency.

Leveraged in-depth knowledge of industry-specific processes to design solution architectures and data - models addressing complex business requirements.

Analyzed business processes for automation and system integration, achieving a 40% reduction in operational costs and a 30% increase in process efficiency. Streamlined workflows and improved system interoperability, enhancing overall business performance. Successfully implemented scalable Salesforce solutions using a wide range of platform products and technologies, resulting in increased operational efficiency and revenue growth. Skills: Business Process Improvement · Stakeholder Management · Solution Architecture · Strategic Planning

· Process Automation · Lean Process Improvement · Design Thinking · Project Management · Leadership · Salesforce Integration · Program Development · Cloud Computing · Technology Integration · Goal Setting · Technical Leadership · Program Management · Salesforce.com Oct 2019 - Jul 2022

Veeam Software

Veeam Software

Education

Skills

Solution Architecture and Design

Data Modeling and Database Design

Integration (APIs, Middleware)

Cloud Computing

Problem-Solving

Solution Selling

Project Management

Communication

Technical Leadership and Team Collaboration

Process Modeling and Automation

Systems Analysis and Design

Design Thinking

Astrakhan College of Computer Science

Bachelor of Computer Science

Major in Operation Systems and Networks

Sep 1999 - Jun 2002

Salesforce Solution Analyst

As a Salesforce Solution Analyst on the M&A technology team, I enhanced platform capabilities to meet expanding business needs and integrate newly acquired companies and products. My strategic analysis and innovative solutions ensured smooth transitions, optimized performance, and supported scalable growth, driving significant improvements in operational efficiency and business integration. Led business and system requirements analysis to integrate acquired companies and their product stack, resulting in faster integration, minimal disruptions, and a 20% increase in operational efficiency, maximizing acquisition value.

Provided technical expertise in Apex, Visualforce, Lightning components, and Salesforce APIs, enabling custom solutions and seamless integrations. Resulted in a 30% increase in process efficiency and a 20% boost in business performance.

Managed Salesforce data management and migration, including modeling, mapping, and cleansing. Improved data accuracy by 40% and reduced migration time by 25%, enhancing system reliability and user trust. Implemented Salesforce best practices for design, development, and deployment, ensuring governance and compliance. Achieved a 30% increase in deployment efficiency, reduced non-compliance risk, and improved system reliability and security.

Configured Salesforce settings, objects, fields, and workflows. Used Process Builder, Flow, and Lightning App Builder to automate processes, increasing efficiency by 40% and improving overall system productivity by 25%.

Applied analytical skills to identify issues and develop effective solutions, reducing operational inefficiencies by 30%. Employed innovative thinking to boost overall productivity by 25%. Skills: Business Analysis · Business Requirements · Software Project Management · Salesforce Integration · Cloud Computing · Salesforce.com · Data Management · Data Modeling · Data Cleaning · Salesforce Lightning · Salesforce.com Development · Salesforce.com Administration · Salesforce Training · Requirements Analysis Aug 2017 - Jan 2018

Aura Software

Licenses & Certifications

Salesforce Certified Application Architect

Salesforce Certified Data Architecture and

Data Management Designer

Salesforce Certified Sharing and Visibility

Designer

Salesforce Certified Platform App Builder

Salesforce Certified Platform Developer I

Salesforce Certified Administrator (SCA)

Project Management Professional

(PMP)®

Certified Agile Professional

AWS Certified Cloud Practitioner

Lean Six Sigma Foundations

Operational Excellence Foundations

Process Improvement Foundations

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