Customer Service Call Center

Professional summary

Customer Service Specialist with 10+ years of experience in various Call Center environments. Hard working, energetic, and self-starting professional with exceptional work ethic. A problem- solver and good listener who is resourceful and detail-oriented. Courteously communicates with customers and handles stressful situations professionally and effectively. A fast learner and team player who consistently delivers high-quality service. Employment history

RDI Corporation Customer Service Rep/Delivery Las Vegas, NV Jun, 2017 - Feb, 2019

Responsibilities:

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Maintain logs of activities and completed work.

• Refer unresolved customer grievances to designated departments for further investigation.

• Compile, sort, and verify the accuracy of data before it is entered.

• Locate and correct shipping errors, file claims as well as reshipped damaged or lost items.

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaint Ensure prompt and accurate delivery of products to customers Provide excellent customer service by promptly and effectively responding to customer inquiries and resolving their problems.

Journeys Community Services LLC Personal Care Aide Las Vegas, NV Mar, 2019 - Dec, 2019

Responsibilities:

• This role consisted of me providing personal care services to clients and assisting them with activities of daily living.

• Administered medication as directed

• Assisted with meal preparation and feeding

• Maintained a clean and safe environment

• Provided companionship and emotional support

• Collaborated with healthcare professionals to develop and implement care plans

• Documented client progress and reported any changes or concerns to supervisor Quest Software Roadside Assistance Las Vegas, NV Oct, 2019 - Dec, 2020

Responsibilities:

• Developed and maintained strong relationships with vendors and service providers to ensure prompt and reliable roadside assistance services.

• Coordinated with towing companies to ensure timely response to customer roadside assistance requests.

• Maintained a database of relevant contact information for towing companies and service providers to ensure quick and efficient response to customer roadside assistance requests. Sitel Tech Support Las Vegas

Jun, 2013 - 2014

Responsibilities:

• Providing technical assistance and support to customers using computer systems, software, and hardware

Develop and maintain technical documentation for troubleshooting common issues and providing step-by-step instructions for resolving them. Developing and maintaining a comprehensive knowledge of the company's products and services to effectively troubleshoot and resolve customer issues Delivering exceptional customer service and ensuring customer satisfaction through efficient and timely resolution of technical issues

Coordinating with other departments to ensure timely resolution of customer issues Skills

Customer Service (Expert)

Check to ensure that

appropriate changes were

made to resolve customers'

problems (Skillful)

Keep records of customer

interactions or transactions,

recording details of inquiries,

complaints, or comments, as

well as actions taken (Expert)

Maintain logs of activities and

completed work

Managed a multi-line phone

system, answered and

screened phone calls

Refer unresolved customer

grievances to designated

departments for further

investigation

Compile, sort, and verify the

accuracy of data before it is

entered

Locate and correct data entry

errors or report them to

supervisors

Communicate with

customers, employees, and

other individuals to answer

questions, disseminate or

explain information, take

orders, and address

complaints

Call Center

Operate multi-line telephone

to answer, screen, or forward

calls, providing information,

taking messages, or

scheduling appointments

File and maintain records

Obtain customer information

such as name, address, and

payment method, and enter

orders into computers

Hear and resolve complaints

from customers or the public

Schedule appointments and

maintain and update

appointment calendars

Explain products or services

and prices, and answer

questions from customers

Recommend products to

customers, based on

customers' needs and

interests

Daisy Jackson

Customer Service Specialist

3815 Starfield Lane

Las Vegas, NV 89147

725-***-****

ad5tlg@r.postjobfree.com

Employment history

Journeys Community Services llc Personal Care Aid Las Vegas Oct, 2022 - Present

Responsibilities:

Implement creative activities to promote emotional well-being and social interaction among clients

Provide support and companionship to individuals through engaging conversations and active listening, fostering a sense of connection and well-being. Assist individuals in developing and maintaining personal hygiene habits to ensure their comfort and well-being.

Education

High School Diploma Cheyenne High School Las Vegas, NV 2006 - 2010

Skills

Record names, addresses,

purchases, and reactions of

prospects contacted

Customer Service

Rep/Delivery

Personal Care Aide

Office Manager

Tech Support

Problem Resolution

Social Perceptiveness

Clerical, Admin/Scheduling

Time Management

Service Orientation

Written Comprehension

Problem Sensitivity

Multi-Line Phone System

Critical Thinking

Delivery, Ordering

Active Listening

Team player

Fast learner

Problem-solver

Effective communication

Data accuracy verification

Problem-solving

Teamwork

Resourcefulness

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