Administrative Support

CASSANDRA PINKNEY

Houston, Texas

609-***-**** ad5tis@r.postjobfree.com

SKILLS

● Administrative support ● Data analysis ● Collaboration

● Communication skills ● Presentation skills ● Expense receipts

● Timely management ● Database management ● Detail oriented EDUCATION

● B.S., Management Information Systems, Norfolk State University, Norfolk, VA

● Certificate, Multimedia Design, The Chubb Institute, North Brunswick, NJ PROFESSIONAL EXPERIENCE

University of Houston-Clear Lake (Adroit Partners), Houston, TX Office Assistant, Dean of Students Office, Division of Student Affairs 2023 to 2024

● Provided excellent customer service and one-on-one consultations to students experiencing academic, financial and personal hardships. Provided information, policies/procedures, resources, emotional support, and guidance to students seeking advocacy services.

● Collaborated with other departments on campus, and external Program partners, to encourage students to take advantage of on- or off-campus resources.

● Created and tracked student feedback forms for assessment and reporting, analyzed data for department budgets, and prepared annual report data.

● Managed customer requests and issues, ensured timely resolution and customer satisfaction. Office Assistant, Office of Student Advocacy, Division of Student Affairs 2022 to 2023

● Coordinated advocacy services for students in crisis, varying degrees of distress, and students experiencing personal and academic challenges. Performed advocacy case management that aligned with the university’s mission, and supported student well-being, retention, and success.

● Coordinated the evaluation, documentation, and administration of Basic Needs Grant, which addressed insecurities related to food, housing, transportation, health, technology, and childcare. Collaborated with key stakeholders and provided consultations/referrals regarding on-campus and external basic needs resources.

● Assisted in coordinating the logistics and student intake process for Hawk Pantry and the bi-weekly UHCL/Houston Food Bank Food For Change Program.

● Created marketing materials, coordinated outreach program and special events to educate the campus community about student advocacy services. Arranged departments participation in university recruitment and retention events.

Concierge, Radkin Residential Services, Houston, TX 2021 to 2022

● Managed front desk operations for a 350-unit luxury residential condominium hi-rise building. Monitored all areas and operations of the building to ensure adherence to proper hospitality standards and compliance with service requirements.

● Handled resident requests, work orders and resolved issues with excellent customer service.

● Oversaw deliveries and package management with 98% retention.

● Monitored property operations and secured the property via video security cameras.

● Created and maintained spreadsheets and databases. Senior Administrative Assistant, American University, Washington, D.C. 2018 to 2021

● Provided administrative support to 10 faculty members, 5 adjuncts, and 130+ students.

● Input over 30 courses each semester into Campus Planning Interface with 99% accuracy.

● Planned events and generated cost savings of 10% for catering expenses.

● Collected and organized information to create reports such as enrollment, course management, etc.

● Maintained enrollment/course management reporting, and ensured accuracy of budgeting. Cassandra Pinkney, Page 2 of 2

Program Assistant, The College of New Jersey, Ewing, NJ 2013 to 2018

● Responsible for coordinating the support work and performing the administrative functions necessary for daily academic and business operations of the electrical and computer engineering department.

● Maintained database with 800+ high schools to recruit students for robotics summer camp.

● Assisted with event aspects of the Annual Trenton Computer Festival, including logistics, registration, catering, ticketing and marketing.

● Established a tracking system for student files with a 95% recovery rate.

● Transformed course wait list process and increased response time by 30%. AFFILIATIONS

● Education Reach for Texans Training - Creating a Campus Support Program for Students with Lived Experience in Foster Care (2023)

● Employee Appreciation Committee, Division of Student Affairs – University of Houston-Clear Lake (2022- 2023)

● Diversity, Equity and Inclusion Committee, Division of Student Affairs – University of Houston-Clear Lake (2023)

● Houston Food Bank Food For Change, Volunteer (2022-2023)

● Adult Mental Health First Aid USA Certificate (2022)

● Campus Planning Committee – American University (2019-2021)

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