Debt Counsellor Consultant/ Financial Coach
Resume:
Nombulelo Koko/Nkutha
**** ******** ****** ******* **** Johannesburg 1804
063******* ad5tia@r.postjobfree.com
Nombulelo Koko/Nkutha
Orlando West
Johannesburg
1804
ad5tia@r.postjobfree.com
Mr Harry Mark
Render Solutions
Johannesburg,
Gauteng, South Africa
Dear Harry Mark,
I am writing to express my interest in the Receptionist position at Render Solutions, as advertised. With a strong background in customer care, debt counseling, financial coaching, and advanced proficiency in Microsoft Office applications, I am confident in my ability to excel in this role despite my lack of direct receptionist experience. I am highly motivated, proactive in self-initiating, and committed to continually advancing my skills and knowledge to provide exceptional service. In my previous roles, I have developed a comprehensive skill set that aligns well with the requirements of your position. As a debt counselor consultant and self-taught financial coach, I have honed my written and verbal communication skills, ensuring clear and effective interactions with clients and colleagues. My customer care experience has instilled in me a client-first mindset, emphasizing the importance of greeting and assisting clients with a positive and helpful attitude. Moreover, my proficiency in Microsoft Word and Excel will allow me to efficiently manage administrative tasks such as scheduling appointments, preparing meeting rooms, and handling correspondence. I have consistently demonstrated my ability to learn and adapt quickly, which will be invaluable in mastering the specific duties of a receptionist at your esteemed organization. In addition to my technical skills, I possess a proactive approach to problem-solving and a strong commitment to workplace security and organization. I have experience in maintaining detailed records and logs, which will be beneficial in managing visitor logs and issuing security badges. My background also includes managing various administrative tasks, from taking detailed notes to making travel plans, which parallels many of the responsibilities outlined in your job description. I am particularly drawn to this opportunity at Render Solutions because of your reputation for excellence and your commitment to providing outstanding client service. I am eager to bring my dedication, versatility, and passion for learning to your team. I am confident that my unique blend of skills and experience, along with my enthusiasm for new challenges, makes me a strong candidate for this role.
Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and attributes can contribute to the success of your organization. Please find my resume attached for your review. I am available at your earliest convenience for an interview and can be reached at 063******* or via email at ad5tia@r.postjobfree.com. Sincerely,
Nombulelo Koko/Nkutha
June 2018 - January 2020
September 2021 - March 2024
2010
2013
2021
2011
Nombulelo Koko/Nkutha
7594 Makhetha Street Orlando West Johannesburg 1804 063******* ad5tia@r.postjobfree.com
Objective
I am a dynamic and results-oriented professional with a proven track record of success in call center operations, highlighted by rapid advancement from entry-level to second level within six months. Transitioned into a role as a debt counsellor consultant, demonstrating a commitment to personal and professional growth. Proactive in spearheading initiatives, such as financial coaching services, to enhance customer experience and drive organizational objectives. Experience
Merchants: Vodacom
Inbound Call Centre Agent
Worked entry level as a prepaid call center agent and then advanced to the contract department as an inbound Call center agent within 6 months.
Financial Journey
Debt Counsellor Consultan/ Financial Coach
Worked closely with as a debt counsellor as a consultant and taught myself all there is to know about being a debt counsellor. I then later advanced to being a financial coach as I worked a a debt mediator and a debt counsellor. Education
Saint Martin's De Porres High School
Physical Science
Grade 12
Tshwane University of Technology
NDP Film and Television Production
Second year
BankSeta
Banking Service Advice
NQF 5
Accenture's Siyathuthuka
Computer Literacy and Life Skills
Skills
Exceptional communication skills honed through extensive experience as a call center agent, effectively resolving customer inquiries and concerns with empathy and professionalism. Proficient in debt counselling and mediation techniques, guiding clients through challenging financial situations with compassion and expertise to achieve sustainable debt management solutions. Skilled in conducting thorough financial assessments and developing tailored plans as a debt counsellor, empowering clients to regain control of their finances and achieve long-term financial stability. Proven ability to coach and educate clients on effective financial management strategies as a dedicated financial coach, imparting valuable knowledge and fostering positive financial habits. Strong problem-solving abilities demonstrated across roles, and finding creative solutions to meet client and company goals. Reference
Mpho Zikhali - Mechant: Vodacom
Team Leader
Rose Nkabinde - Financial Journey
CEO
ad5tia@r.postjobfree.com
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