Remote Help Desk / Desktop Support
Resume:
Dwight R. Andrews, B.Sc. IT
ad5ti8@r.postjobfree.com
Skills
- Windows 10 / 11
- LAN / WAN / WLAN
- TCPIP / DNS / DHCP
- Data Entry
- Customer Service
- Help Desk Support
- Desktop Support
- Troubleshooting
- Active Directory
- Microsoft 365
- Google Workspace
- Virtual Assistant
- PowerPoint Presentations
- Word Processing / Proof Reading
- Home & Office Networking
- Multi-Factor Authentication
- Verifone PoS & Fuel Systems
- Datacard ID Printing Systemss
Experience
Trinidad Systems Limited
Card Technology Solutions Specialist
Support Verifone PoS devices and Fueling Systems Hardware & Software Support Entrust Datacard Financial Hardware Devices & Software Applications Caribbean Tech Trendz Limited
IT Assistant
Manage training material and labs for training sessions Setup network monitoring devices at potential clients’ offices DRB Capital
Support Engineer
Setup, install & troubleshoot Computer Hardware, Software Applications, Network devices and Computer peripherals
Manage Users and Computers in Active Directory
Tone-out and patch-in network connections
Setup, implement and manage VPN Connections & Microsoft MFA NBC Telemundo
Desktop Support Technician
Setup and install computer hardware, peripherals and cable management Manage and maintain inventory of all supplies required for installation at workstations
Assurant
Desktop Support Technician
Install Windows 7 / 10 using imaging software
Install Office 365 & user specific applications
Provision and deploy computer hardware, network devices and peripherals Recover equipment from terminated users
Royal Caribbean Limited
Desktop Support Technician
Install and support Windows 7 Operating System
Perform break-fix repairs on laptop computers
Install and support Office 365 accounts
Manage users’ passwords in Active Directory
Install user specific applications and departmental network devices Provision and deploy new machines
DirecOne International Call Centre
IT Analyst
Provide hardware and network support for call centre Provide 24/7 on call desktop support for call centre agents Provide software support for MSO 2010, Eyebeam, XLite sip software and Citrix call centre applications
Caribbean Housing Limited
IT Administrator
Install and support Windows 7 / 8.1 / 10 Operating Systems Install and support Office 365, AutoCAD & other miscellaneous applications. Provision and deploy computer hardware to new and existing end users Provide local and remote support to head office and site offices Maintain, troubleshoot and resolve issues with computer and networking hardware, devices and other peripherals
Education
Oct 2020 - Present
Jan 2013 - Aug 2017
Aug 2017 - Oct 2017
Jan 2015 - Apr 2016
Jan 2018 - May 2018
May 2018 - Dec 2018
May 2019 - Dec 2019
University of Bedfordshire
(Oct 2020 – July 2021)
Bachelor of Science Degree in
Information Technology
Caribbean Tech TrendZ Ltd
(Oct 2015 – Feb 2016)
Office 365, Server 2008/2012
Bootcamp Course
ITT Technical Institute
(Oct 2005 – July 2007)
Associate of Science Degree in
Computer Network Science
Bordercom International
(Nov 2008)
CompTIA A+ & Net+ Courses
Nov 2017 - Dec 2017
(868) 470 – 9647 [TT]
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