Customer Service Entry Level
Resume:
COVER LETTER
Tabitha Goucher
ad5tbf@r.postjobfree.com
Dear Hiring Manager,
I'm applying for an entry level position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address. Sincerely,
Tabitha Goucher
ad5tbf@r.postjobfree.com
229 N Laguna St Klamath Falls OR 97601
Objective
I am interested in the current open position. while I have never worked in a bank I feel I would be well suited for this position.
Academic Details
University of Phoenix BS in Human Services 2021
Tongue Point Job Corps
Business and Clerical, 100%, 2002
Work Experience
Klamath Tribal Health and Family Services
10-2022 to 02-2024
Re-Entry Intensive Case Manager
Assisted clients in finding housing, in accessing the IMPACTS grant, data collection and entry for the IMPACTS grant. EHR record making. Assessments, evaluations, and ongoing case management.
American Red Cross
2-2021 to present
Critical Community Services Caseworker
Role: Assisted Veterans and Retirees access local resources and referrals for critical community services as well as delivering Emergency Communication Messages to service members families.
Denny's
Server, Aug 2011 - Feb 2012
Role : Providing excellent customer service to diners by taking orders- both in person and on the phone,
inputting information into POS system including
substitutions and allergies. delivering food both for my customers and other servers customers as well. I was the lotto room attendant so I was responsible for
maintaining 2 separate cash drawers while
simultaneously serving tables throughout the restaurant. Mentor Oregon
Medication auditor and direct service personnel, Sep 2009 - May 2011
Role : followed and wrote ISP and BSP plans for clients at multiple houses in Klamath falls. maintained homes with cleaning and helping clients remain independent by encouraging them to cook and maintain their homes
with chores. audited meds incoming and outgoing
weekly and checked meds daily administered meds to clients at multiple houses. g-tube certified, OIS II certified, I took clients on outings and did activities with them.
Skills
Trained in conflict
resolution
Friendly
Extensive cash
handling experience
Golden Entertainments
Server, Nov 2008 - Feb 2009
Role : Started as a busser and worked my way up to server. I had "regulars" that would wait to sit in my section because of my outstanding customer service. This was right before the recession hit and I was in the Upward Mobility program which was the management
training program at the Aquarius Hotel and Casino. I took orders including substitions and operated the POS system. cashiering and hostessing were other jobs I maintained while being a server.
National Electronics Warranty
Customer Service Rep for best-buy in home service, Apr 2007 - Oct 2007
Role : answered inbound calls for best buy in home service. used the proagms to assist customers setring up in home service appointments. I also would do
conference calls with the customer if there was an emergency and the manufacturer was being difficult. I had the lowest aht for two months for my team. I also had consistent high scores for fixing problems and resolving issues.
Pearson Government solutions
Customer service representative, Nov 2005 - Apr 2007 Role : answered in ound calls for the United States Department of Education. helping students complete the FAFSA and helping parents and students correct
problems on their applications. I also assisted student in navigating the dept of ed website to assist the in fisning ways to get loan forgiveness and forbearance. I was also quality control and monitored other agents live calls to ensure proper procedures were being followed. I teansfered to the CDC inbound call center answering questions about outbreaks and diseases happening in the United States. I also assisted callers in locating clinics for follow up information and testing. many operating systems were used while working there.
Best Value Inn & Suites
Night Auditor, Nov 2004 - Mar 2005
Role : ran nightly reports and made nightly deposits. I ensured that they balanced out. I operated the
switchboard connecting incoming callers to the
appropriate rooms. set up wake up calls as requested by customers. set reservations both in person and on the telephone. handled cash and credit cards. I set up the continental breakfast every morning. I also took customer complaints and learnwd how to adjust the
taxes for our snowbirds so they were no longer being over charged.
Golden Nugget Hotel and Casino
Bartender and Cashier, Jun 2004 - Nov 2005
Role : when I started working at the Golden Nugget I was hired at as a cashier. I handled money and credit cards, applied rewards carda points and specials to the transactions. I then promoted to bartender where I was the bartender for 2 restaurants. I made top shelf drinks to order I also made specialty drinks for banquets and weddings. I kept a running inventory for my bar and did the ordering and stocking for my bar. I served at special events like chefs tables and promotional banquets for guests.
Colorado Belle Hotel and Casino
Housekeeper and Busser, Apr 2003 - Sep 2004
Role : Cleaned rooms then moved up and began
inspecting rooms and delivering items to guests on 2nd shift. I operated the switchboard of incoming calls for housekeeping services. I sent other housekeepers to deliver things to various rooms. I was awarded 2
customer excellence awards for housekeeping in less than 6 months. I also did laundry during down time. Achievements
NCRC certified
Strength
Prompt
Courteous
Proficient at up selling
Hobbies
Reading
Hiking
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-
mentioned particulars.
Date : 05/22/2019
Place : Klamath falls OR
(Tabitha Goucher)
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