QUANESHIA TAYLOR
470-***-**** — mcdonough, ga - ***53 — ad5tad@r.postjobfree.com
S UMMARY
Professional customer service representative with 5 years of experience in providing exceptional customer service. Possesses strong communication, problem-solving, and customer service skills. Experienced in handling customer complaints, inquiries, and requests.
Reliable Teacher Assistant with a year of experience providing administrative and instructional support in an educational setting. Skilled in developing lesson plans and providing tutoring services. Dependable restaurant crew member with a strong work ethic and a commitment to providing excellent customer service. Experienced in food preparation, cash handling, and cleaning. PROFESSIONAL S K I L L S
• Administrative Support
• Office Equipment
• Teaching
• Information Compilation
• Customer Service
• Training & Development
• Bagging And Packaging
WORK EXPERIENCE
Remote Customer Service Representative Feb 2021 – Present HGS Healthcare LLC
• Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
• Answering calls for providers, helping with patients insurance needs. Remote Tax Expert Jan 2019 – Dec 2020
Liberty Tax
• Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities
• Provided information about available products and services to clients, resulting in increased business opportunities
• Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions Daycare Assistant May 2018 – Aug 2018
Kids Academy
• Assisted with the planning and execution of special events
• Assisted the Lead Teacher in presenting lesson plans and activities
• Encouraged positive social interaction among children
• Assisted in the development of age-appropriate activities
• Developed and implemented creative activities and games for children to enhance learning
• Assisted with the development of individual education plans
• Assisted with the development of a curriculum to meet the individual needs of each child
• Led music and movement activities to promote physical development
• Developed positive relationships with the children and their families Clothing Assistant Jan 2017 – Mar 2018
Old Navy
• Trained new employees on assembly processes and safety protocols
• Monitored and maintained inventory levels
• Assisted in the development of the annual budget and forecast
• Implemented and managed customer service initiatives
• Folded clothes
Manager In Training Oct 2015 – Nov 2016
Subway
• Followed detailed instructions and recipes for packing specific products
• Collaborated with team members to ensure the efficient and accurate schedules
• Followed company standards for customer service excellence EDUCATION
High School Diploma May 2020
Central Highschool, Macon, GA
C ERTIFICATIONS
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