Data Entry Customer Service
Resume:
Chanda A. Mason
**** ****** **** – Apt ****
Henderson, Nevada 89074
Email:ad5t96@r.postjobfree.com
OBJECTIVE
To obtain a position as a Virtual Assistant in the Customer Service field so that I may utilize my skills to assist those who need support in meeting their daily tasks.
HIGHLIGHT OF QUALIFICATIONS
Enthusiastic in helping others meet their goals
Works well under heavy demands/meeting assigned deadlines
Extremely detail oriented with the ability to multi-task and handle large projects
Great problem solving and resolution skills
Extremely comfortable working well with all types of people
PROFESSIONAL EXPERIENCE
March 2008 - June 2009
Internal Revenue Service-Data Transcriber, Atlanta, GA
Assisted in processing tax payer refunds in a timely manner
Performed alpha and numerical data entry tasks to enter tax form information
Entered data accurately with minimal errors to ensure quality
Required to be accurate in data entry to ensure timely pay out of tax payer refunds
Worked under heavy deadlines
Daily quality assurance assessments performed on transcription work
April 2007 - July 2007
AT&T- Sales Associate, Kennesaw, GA
Worked in high volume in-bound call center processing customer requests for new service and transferring existing services, utilized DOS systems
Upsell and offer products to customer that will complement other services
Sold residential services - phone, internet and cellular services along with satellite television services
Calls listened to for quality assurance
September 2006 - January 2007
Raley’s Supermarket, Drug Department Clerk, Newark, CA
Provided customer service assisting customers to ring up their purchases
Assisted with fulfilling camera film development requests, lotto and scratch off card purchases, as well as video rentals
Stocked shelves with health and beauty products, children and adult cold remedies, baby formulas and other items
Kept Department organized and clean
Left in charge to close department and the end of shift, ensured the cash register till was put in the store safe
January 1996 – July 2005
Staff Associate/Engineering Administrator, Oakland, CA/San Ramon, CA
Assisted Service reps with completing orders for business clients
Ensured that all service orders were entered accurately and free of errors via SORD order writing system, ensuring that clients would receive service in a timely fashion
Corrected any errors on service orders when needed and resubmitted into orders system
Maintained a consistent work flow to ensure workflow is completed daily
Assisted 4 plus management level Engineers in ordering specific equipment to complete Central office and remote terminal work
Contacted vendors to make sure equipment is available before submitting orders
Maintained quarterly inventory systems of all equipment ordered
Cross trained to handle work load of co-workers in their absence
Filing all orders and other paperwork
Keeping files organized for yearly audits using DOS based SYSTEMS
RELEVANT SKILLS & ACCOMPLISHMENTS
Customer Service
Consistently and effectively answer customer inquiries
Developed successful and professional approach to providing customer service
Listen and acquire feedback to be sure customers are satisfied with results
Utilizes a professional and sincere voice in handling customer/client
request
Administration
Strong support system for co-workers along with upper-level management
Confidently met deadlines under heavy demands and adapted to change quickly
Distributed work assignments to other employees
Effectively managed workload for multiple persons daily
Data Entry
Protected taxpayer information and followed rules regarding taxpayer sensitive documents
Utilized data entry skills to input yearly taxpayer documents to ensure timely refunds
Managed heavy loads of documents to meet deadlines
Accurately entered data to be reviewed by Quality Assurance daily
Correctly interpreted taxpayer information properly to be entered into data system
ADDITIONAL SKILLS
DOS Systems, SORD Order Writing Systems, Great attention to detail, Strong Organization, Great typing speed and accuracy,
10 Key Alpha and Numeric, Excellent Data Entry Skills, Oral and Written Communication, Organizing and Planning, Proficient in MS Excel,
Proficient in MS Word, Active Listening, Empathetic, Excellent Customer Service
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