Customer Service Personal Assistant
Resume:
Stephanie Rinaldi
Bear, DE *****
ad5t8k@r.postjobfree.com
#gmal.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Horizon Services - Newark, DE
February 2022 to December 2022
Take inbound calls from customers to set up their Heating and cooling systems with maintenance Live-in Caregiver/Personal Assistant
James Sturgis - Newark, DE
July 2016 to February 2022
I worked as a live-in caretaker for a woman with a terminal brain disease that is similar to dementia. My responsibilities included personal care for her, such as help bathing and dressing, preparing meals, administering medications at appropriate times. Companionship and light housekeeping was also a part of my duties. As time moved on it became a situation where I was caring for her while she was bedbound and unable to move on her own or communicate with us other than a few spontaneous utterances here and there. At that point, hospice was involved and I would work with them to coordinate her care and help them as needed during visits. I would feed, bathe, change, and administer medications as needed. I also managed meals for the family as well as my patient. Since the passing of my patient, I have been working as a personal assistant to help with a major remodel project, organizing the house and managing a rental property the family has.
Route Manager
XPO Logistics - Swedesboro, NJ
June 2021 to September 2021
Track and monitor drivers to ensure all deliveries are on time. Speak with drivers on the phone if any delivery issues arise as well as speak with customers with questions about deliveries. In Home Care Provider
Family Care Taker - Salt Lake City, UT
December 2012 to May 2015
I left my job in the corporate format and stayed home to care for my Grandmother in law once it was determined she could no longer live on her own. I would help with personal care, dressing, giving medications when needed, and ensuring she was eating well-rounded meals at regular times. This also included light housekeeping and errands as well as taking her to appointments and out shopping while she was still able.
Customer Representative
XO Communications - Sandy, UT
May 2010 to December 2012
Inbound calls from customers to help them place orders for phone services for their business. Also explaining their bill, help with contract questions as well as placing orders to disconnect when needed. A large part of the job is helping customers navigate the website. Supervisor, Customer Service
Verizon - West Valley City, UT
February 2007 to April 2010
Escalations
I would take escalated calls from customers who have requested to speak with a supervisor to help resolve their issue. Take the time to review the issue and find a solution that will work for the customer as well as the business. Calls range from billing questions to problems with equipment. I also spend time coaching
representatives on ways to help them become more efficient as well as ways to help them deescalate customers who are upset.
Supervisor
ACS
November 2005 to February 2007
Coach, train, develop, and maintain a team of 21 agents. Monitor and coach on a minimum of 3 calls per week for each of my 21 team members. Provide training for new procedures as they are being implemented. Work closely with our Workforce Management team to help maintain schedules of team based on the call volume forecasts. I would work as floor support to answer questions that may come up during a call or to provide an override when needed to open an account and take a security deposit from a new customer if needed. I would help to resolve escalated or complex customer transactions.
Freeman Company
Enter and audit exhibitor orders before the show. Provide answers to questions exhibitors may have about the process. Tracking of shipments, working with shippers in order to ensure all items are received in time for the exhibitor to be set and ready for the show open. During the show, assist exhibitors with last-minute orders. Process all payments and clear up any collections before the end of the show. Coordinate the outbound shipping process. Through their cross- training program, I was able to learn how to be an office assistant for 3 months, then for the following 3 months, I was the office manager.
Wells Fargo Company
I started out in the call center here in Salt Lake, taking inbound calls to help customers get set up for online access to their accounts. Then we had to relocate to Las Vegas so I applied with some of the branches in Las Vegas and was hired on as a lead teller. This included, hiring new tellers, training and coaching them, helping them ensure they balance their till at the end of their shift. I would maintain keeping tellers up to date on new rules and regulations as they came about. Education
Associate
Skills
• Competitive Intelligence (9 years)
• Organizational Development (10+ years)
• Conflict Resolution (5 years)
• Management (4 years)
• Coaching (8 years)
• Telecommunications (4 years)
• Event Planning (2 years)
• Relationship Management (3 years)
• Android (10+ years)
• Billing (4 years)
• Customer Service (10+ years)
• Call Center (10+ years)
• Client Relations (10+ years)
• Data Entry (10+ years)
• Documentation (5 years)
• Fax (10+ years)
• Focus Groups (3 years)
• Negotiation (5 years)
• Mentoring (8 years)
• Online Marketing (2 years)
• Project Management (6 years)
• Public Speaking (4 years)
• Dementia Care
• Customer Relationship Management
• Medication Administration
• Caregiving
• Meal Preparation
• Alzheimer's Care
• Budgeting
• Home Care
• Senior Care
• Filing
• Hospice Care
• Process Improvement
• Strategic Planning
• Salesforce
• Customer service
• Upselling
• Cash register
• Conflict management
• Mentoring
• Relationship management
• Negotiation
• Android
• Personal assistant experience
• Workforce management
• Telecommunication
• Cash handling
• Proofreading
• Editing
• Customer relationship management
• Front desk
• Banking
• Clerical experience
• Quality assurance
• CRM software
• Training & development
• Typing
• Communication skills
• Working with people with autism
• Customer support
• Sales
• Microsoft Excel
• Call center
• Office experience
• Management
• Product demos
• Windows
• Leadership
• HVAC
• Research
• Organizational skills
• Computer skills
• Account management
• Phone etiquette
• Senior care
• Data entry
• Accounts payable
• Accounts receivable
Additional Information
Skills
• Ability to up sell
• Excellent verbal communication skills
• Committed to 100% customer satisfaction
• Problem resolution
• Extensive Customer service 19+years
Contact this candidate