Customer Service Warehouse Manager
Resume:
Monique Davis
SUMMARY
Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments, and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.
Experience
Client Relations iUniforms Dania Beach FL
July 2022-January 2023
Handled corporate orders from yachts to schools from the beginning to end.
Helped the client and production team get to the final product.
Shipping and picking up of product and billing of the order.
Warehouse Manager iUniforms Dania Beach FL
January 2023-June 2023
Managed 8-10 employees for production, picking and shipping.
Handled any expedited orders from customer service.
Made sure all schools orders were shipped out by the end of the day for the USPS to pick up.
Made sure the warehouses were clean and organized
Store Front Supervisor Burlington Coat Factory Dania Beach F August 2021- January 2022
Reduced process gaps while training new hires on products, software, operational best practices, and store protocols.
Secured client retention by driving service and product benefits, features, and recommendations around clients' needs.
Consulted with customers to determine best methods to resolve service and billing issues.
Organized and updated schedules to optimize coverage for expected customer demands.
Shipping Supervisor I Uniform Dania Beach, FL January 2019- December 2020
Planned workflow, coordinated employee scheduling, and assigned duties to maintain performance and accommodate fluctuating workloads.
Implemented cost-effective methods, carriers, and routes to optimize shipping and receiving strategies.
Coordinated documents and bills, managed payments and responded to inquiries.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Customer Service Manager I Uniforms Dania Beach January 2018- December 2019
Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Upheld strict quality control policies and procedures during customer interactions.
Delivered continuous training to associates to maximize performance and customer relations skills.
Customer Service Representative I Uniforms Dania Beach January 2017- December 2019
Reduced process gaps while training new hires on products, software, operational best practices, and store protocols.
Secured client retention by driving service and product benefits, features, and recommendations around clients' needs.
Consulted with customers to determine best methods to resolve service and billing issues.
CONTACT
ad5t7w@r.postjobfree.com
Braselton, GA 30517
SKILLS
Micro and Excel
Payment processing
Training and mentoring
Warehouse oversight
Production planning
Staff management
Database documentation
Banking and finance
EDUCATION AND TRAINING
High school
Burlington Twp High School - Highschool Diploma June,2008
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