Customer Service Front Desk
Resume:
Brian Ivan Stewart Jr.
**** ******** *** *** ***** Grove, CA 91945
brian.ivan.stewart@gmailcom
SUMMARY OF QUALIFICATIONS
© Ability (o work in a fast paced environment effectively and successfully
© Ability to read diagrams, arrange and set up furniture, and maintain safety standards
# Ability to communicate and collaborate effectively with tean members
WORK ip
Event Service - Set Up
Grand Manchester Hyatt - San Diego, CA June 2017 - Present
Follow all company and safety and security policies and procedures
© Complete final breakdown of function, by cleaning the room and returning equipment to its proper
location:
Complete closing duties, including storing all reusable goods, locking doors, breaking down goods,
ole. Set up, stock, and maintain work areas. Monitor and maintain cleanliness, sanitation, and
organization of assigned station and servive areas.
Front Desk Agent
Embassy Suites Bay Front- San Diego, CA. July 2014 - June 2017
Greet guests and provide them with room availability and hotel facilities information
* Process guest check-ins and check-outs using On-cue software
© Document all guest requests, complaints or problems immediately and notify designated
department/personnel for resolving the situation. Follow up to ensure completion and guest
satisfaction
Provide exceptional customer service to tourists and hotel guests
Answer incoming telephone calls and provide information on hotel’s services
Maintain complete knowledge at all times of all hotel features/services. hours of operation, room
types, numbers, layout, decor, appointments and locations, room rates, special packages and
promotions
Stand Leader, Manapement March 2013 - August 2013
DNC, PI ‘O Park - San Diego, CA
© Responsible for managing # cam of 30 cmployees
* Cash counts and inventory
‘Third Key Management July 2010 - December 2013
Hat World, Lids - El Cajon. CA
‘© Analyzed inventories to determine how to increase inventory turns, reduce waste, or optimize
customer service
+» Responsible for stocking merchandise, open and close store, cashiering and inventory at the end of
the day. Customized hats for customers and processed returns.
EDUCATION
Firefighter Science Training Program
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