Chief Information Officer

KF

KAREN FONTECHIA

ad5t6w@r.postjobfree.com 727-***-**** Linkedin.com/in/karenfontechia

Dynamic, positive, accomplished, Global IT Executive with go-getter attitude and demonstrated ability delivering global mission-critical results. 20+ years of progressive experience committed to embracing innovation and building resilient, secure, and high-performance technology environments. A focused leader of people and technology transformation, global storage, data protection, data recovery; offering outstanding communication across multi-cultural teams. Highly focused on continual improvement through technology with an entrepreneurial attitude for optimal profitability. Pioneering, ambitious team builder skilled in creating strategic alliances with organizational leaders to effectively align with and support key business initiatives.

Translating strategy into action, and action into results Champion of continual improvement of functionality, stability, scalability. Leading cross-function teams to drive transformational change within organizations Positive disruptor with an open mind for new ideas to face legacy items Enthusiastic, ambitious, creative, and adaptable personality with a strong business acumen Multi-million dollar Budgeting and financial management Global Disaster Recovery, Risk mitigation, Compliance and strategy solutioning Compliance and regulations: EU BMR (formerly IOSCO), GDPR, CCPA, HIPPA, SOX requirements.

IT Data Security, NIST compliance creation

SDLC, ITIL, ITAM

SAN technologies: SAN Switches, Cisco, Brocade. Storage Arrays: Pure Flash array, Pure Flashblade, EMC, VNX, VMAX, PowerMax Isilon, NetApp MetroClusters

Various Unix platforms: Sun (Solaris and Sun O/S), HP/UX, IBM AIX, Linux (SUSE, Redhat, CentOS)

Pure Storage Brentwood, TN

Global Account Service Delivery Director

12/2022 - Current

Serve as trusted expert and point of contact for all service-related matters to ensure seamless delivery of solutions and services to clients. Oversee planning, execution, and delivery of projects, and train technical teams to deliver projects on time, and within scope and budget. Championed strategic risk mitigation strategies, best practices and assist in adapting to evolving technology requirements.

Managed Pure's top two accounts through the introduction of new strategic technology solutions to implementation and meaningful use. Coordinated all communication, updates, escalations, and leadership interactions.

Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.

Actively engaged in Pure's client advocacy programs, proactively ensuring customers' needs and concerns were addressed promptly and efficiently. Liaised with support teams as critical operations extension, consistently resolving complex technical issues and driving them to successful Professional Summary

Professional Skills

Technical Skills

Experience

completion, preserving clients' satisfaction.

Implemented robust post-incident customer follow-up process, delivered Root Cause Analysis (RCA) reports promptly, and took ownership of process improvement initiatives, enhancing service quality and efficiency. Attained DSA (Data Storage Associate) certification, showcasing mastery in Pure Storage solutions and contributing to enhanced technical proficiency. MSCI, Inc New York, NY

Global Executive Director Infrastructure

10/2015 - 10/2021

Delivered global IT strategy, organizational leadership, and project management, and established long-term goals and company policies across multiple engineering teams. Maximized data-driven performance and stability through standards, metrics, business intelligence, and analytics, and developed innovative reporting tools to improve accuracy and accountability. Provided global IT strategic organizational leadership and project management in collaboration with executive partners to establish long-term goals, strategies and company policies across multiple engineering teams.

Maximized data-driven performance and stability through standards, metrics, business intelligence and analytics.

Disaster Recovery: Strategized to implemented an end to end storage solutions across data centers and cloud infrastructures to achieve business continuity for disaster recovery. Resulting in < 2ms latency with 800 % over subscriptions at < 70% utilization and a D/R RPO of less than 30 seconds, storage RTO of 7.3 minutes.

Championed the IT change management redesign with tangible artifacts and approval processes as well as chaired the MI (Major Incident) bridges. Orchestrated and implemented cross site business application strategies to increase development and recovery capabilities through various technology approaches (VMWare, Pure Snapshot, NetApp snapmirror) at net zero cost.

Slashed storage costs by $4MM in capital expense, in perpetuity, through modernization of the storage infrastructure.

Facilitated an additional $12MM operational savings through aggressive application/infrastructure redesign redesign.

Recruited, hired, trained and mentored engineering staff members to maximize productivity while providing clear performance goals and expectations. Achieved 100% employee retention over a six year period of time.

Consolidated and replaced legacy storage (EMC) with Pure storage reducing footprint and maintenance costs while increasing performance efficiencies and capabilities.

Improved cross training to reduce knowledge gaps across engineering and operations to eliminate performance roadblocks and free up valuable cycles for project based work.

Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success through implementations, consumer groups and personal affiliations (WIT

@MSCI, Pure, Dell, Netapp user groups).Achieved 100% infrastructure uptime on all data platforms and allowed for the through the integration and multi-cloud capabilities to assist us on our journey to the cloud. Partnered with MSCI Legal for the creation of policies that adhere to EU BMR (IOSCO), GDPR, and SOX regulatory compliance standards. Researched and implemented the standards implementing a metadata eDiscovery tool that reported, locked (in place) and provided an audit trail. LPS Integration (purchased by Data Blue) Dynamically designed infrastructure layouts based upon customer's unique Brentwood, TN

Senior Solutions Architect

06/2013 - 01/2016

requirements leveraging all technologies for successful client implementations.

Collaborated with fellow data architects, programmers and engineers to keep projects on track and ensure 100% customer satisfaction. Engineered infrastructure solutions to take full advantage of new technologies inclusive of Nutanix, Hyperscale, VCE, and native storage solutions... SAN Switching, storage (XIO, Pure flash array, Pure Flashblade, NetApp metrocluster, Isilon and Data Domain

Delivered end-to-end solutions to customer locations across Tennessee on time and within budget.

Lifepoint Health Brentwood, TN

Manager Storage Engineering

03/2014 - 06/2015

Applied lean strategies to implement the latest storage technology enhancements to promote efficiency and reduce operational costs. Developed data security and disaster recovery procedures. Successfully executed bi-annual cut-over testing between Brentwood, TN and Plano, Texas leveraging a variety of disparate infrastructures and protocols (IBM 8800's, EMC XIO, VMWare, Xerto, Commvault, Data Domain, Dell servers, REST API, SAN over IP replication).

Led the team through an office migration and cultural change of leadership Met with stakeholders to collaborate and resolve problems. Maintained knowledge of advances in information technology systems and applications.

Examined metrics and prepared IT project progress reports. Asurion Nashville, TN & Sydney,

Australia

Manager of Infrastructure

10/2010 - 04/2013

Drove innovation, scalability, and efficiency across infrastructure initiatives. Oversaw design and implementation of modern and secure infrastructure architecture, encompassing networks, data centers, cloud services, and other components. Led team of engineers, architects, and specialists to maintain infrastructure and deliver high-level performance, reliability, and security. Relocated to Sydney, Australia as part of a specialized team that built a new datacenter. Oversaw ALL aspects of the build from the ground up to client relationships (Telstra).

Provided project management with proactive control of budgets, schedules and scopes.

Identified, addressed and either resolved or escalated project issues. Procured software, hardware and infrastructure required to meet program demands.

Enabled team growth through technology with the introduction of new storage platforms and switching technologies.

Reduced turnover attrition rates to zero

Mentored team through daily communication and provided them a level confidence to communicate with leadership in a transparent fashion. Collaborated in team-oriented environments, working cohesively and successfully on multiple projects.

Rolled-up my sleeves and Installed, tested and operationalized server and storage technologies. Cisco UCS, SAN switches (Cisco MDS), storage arrays (VNX, VMAX, Isilon and Data Domain)

PriceWatehouseCoopers, LLC Tampa, FL

Manager Storage Infrastructure

03/2007 - 09/2010

Spearheaded a complete end-to-end integrated dynamic storage solution in a new datacenter to meet the business objective: "To create state of the art replacement datacenter that would grow with the company in a 99.9999% uptime model."

Managed a team of seven through a data center relocation and whilst being outsourced. Managed moral during a global outsourcing effort and kept team on task to meet and complete the corporate goals. HSN, Home Shopping Network Saint

Petersburg, FL

Senior Unix & Storage Engineer

07/2005 - 02/2007

Technical manager with hands on all aspects from personnel to technological detail.

Managed all aspects of unix servers and storage systems for HSN's storage. HP/UX (K, L&N Class + Superdome series), Sun Unix, NetApp FAS, EMC Symmetrix and Clariion, Cisco 9509's

T-Mobile USA Tampa, FL

Manager of Unix Administration

10/1999 - 03/2005

Pioneered, in collaboration with EMC, the first continental data replication over a 2,000 mile expanse (SRDF) in preparation for "Y2K". Investigated, discovered and provided the government officers with all telecommunications between two of 9/11/2001 conspirators. Manager of the Unix server team and all associated storage. Stabilized the HP/UX server estate and grew it from 50 to 500 servers over 3 years. Scaled storage from 2 TB to 14 PB.

Installed our first EMC SAN (McData 32 port) pair of switches. Grew the SAN to 2,000 ports with multiple Cisco MDS switches. Revlon Inc Oxford, NC

Director Systems Programming

03/1995 - 11/1998

Headed up the server, storage and backup teams for Revlon. Designed and collaboratively built a 12 node IBM SP2 cluster with IBM to run OPS (Oracle Parallel Server) for an SAP implementation of manufacturing / open order picking system.

Wrote a backup software using Unix tools available at the time. (streaming dd with checksum)

Introduced first EMC Symmetrix array to Revlon (3430) and IBM SSA. Pure Storage Data Storage Associate (DSA)

06/2023

EMC

EMC Certified Installation Expert

05/2013

EMCIE

EMCTA

VCE-TIA

SUNY At Farmingdale Farmingdale, NY

Computer Science

06/1986

SUNY At Oneonta Oneonta, NY

General Studies in Biology Education

Education and Training

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