Salesforce Developer Business Analyst
Resume:
Mohammed Rehman
Sr. Salesforce Developer
ad5t6j@r.postjobfree.com
Professional Summary:
●Over 13+ years’ hands-on experience in the IT Industry including 8+ Years as Sr. Salesforce Developer, 3+ years of experience as Salesforce Developer/Administrator, and 2+ years of experience as Salesforce Business Analyst/Admin in Telecom, Healthcare, Finance, Insurance, Non - Profit Org, Software Consulting, IT Services and Technology domains.
●Contributed effectively in all phases of the System Development Life Cycle with emphasis on System Design, Technical Analysis, Business/Requirements Analysis, Software Development, and Testing. Good Analytical, Interpersonal, and work management skills. Team Player carrying strong consulting and techno-functional skills. Expertise in transformation skills of Business Requirements to Technical Solutions and Design for CRM-Cloud Architecture/ Salesforce/ Integration as per customer needs
●Experienced working with Force.com IDE in the design and development of Custom Applications for Complex Business Processes in Sales, Service, Experience, Health, and Marketing Cloud Modules.
●Experienced in cloud technology and on-premise infrastructure integration for Salesforce.com.
●Experienced in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Lightning Flows, Lightning External Services, Visualforce pages, Lightning Aura Components, Lightning Web Components, and Web Services to achieve complex business functionalities.
●Hands-on experience on deployments using Change Set, Visual Studio, GIT, Jenkins, and CI/CD pipeline.
●Experience working on Azure DevOps for performing CI/CD integrations and also as a repository.
●Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and Approval Workflows.
●Expert in Data Visualization development using Tableau, Power BI, and Salesforce to create complex, intuitive, and innovative dashboards.
●Involved in Integration using REST and JSON.
●Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
●Extensive experience in salesforce.com setup, configuration, customization, Administration, Data Migration, and Integration tools like Apex Data Loader.
●Maintain configurations and security settings in an existing salesforce instance including third-party plugin products.
●Participate in project planning sessions with stakeholders to analyze business and technology requirements and outline proposed solutions.
●Experienced configuring SFMC Marketing Connector and setting up business units, users, and roles.
●Experienced automating SFMC scenarios using AMP Scripting.
●Experienced configuring and managing SFMC Multi-Org account in Marketing Cloud Connect for separate sandbox and production environments.
●Experienced migrating assets using SFMC Package Manager.
●Extensive experience in SQL, PL/SQL programming, stored procedures, triggers, and Query optimization with various relational systems like Oracle, SQL Server, MS-SQL, and MySQL.
Technical Skills:
Salesforce.com Platform: Standard/Custom Objects, Lightning Flows (Auto-launched, Screen, Scheduled, Triggered), Lightning Components (Aura, LWC), Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Validation Rules, Record Types, Vlocity, Role Hierarchy, Page Layouts, VS Code, Sales Cloud, Service Cloud, Marketing Cloud, Process Builder, Experience Cloud, (Customer Portal & Partner Portal), Einstein Chatbots.
Tools: & Technologies: Force.com IDE Plug-in (Eclipse), VS Code, Apex Data Loader, Informatica, Force.com Platform (Sandbox and Production), App Exchange Applications, GitLab, GitHub, Azure DevOps, Tableau, Power BI
Web Technologies: Web Services, HTML, HTML 5, DHTML, CSS, XML, AJAX, JavaScript
Languages: Java J2SE, C, C++, APEX, SQL, jQuery
DevOps: Azure DevOps, Gitlab, Jenkins, Copado, Salesforce Change Sets
Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.
Methodologies: AGILE & Waterfall
Databases: Oracle11G, DB2, SQL Server & Database.com
Certifications:
●Salesforce Certified Administrator
●Salesforce Certified Identity and Access Management Architect
●Salesforce Certified Integration Architect (EXP)
●Salesforce Certified Pardot Consultant (EXP)
●Salesforce Certified Pardot Specialist (EXP)
●Salesforce Certified Platform Developer I
●Salesforce Certified Platform Developer II
●Salesforce Certified Service Cloud Consultant
PROFESSIONAL EXPERIENCE:
Sr. Salesforce Developer
Allstate INS Group, Seattle, WA January 2020 – Present
(Health Cloud, Service Cloud, Experience Cloud, Marketing Cloud)
Descriptions: Allstate INS Group provides affordable, simple, and connected protection that empowers customers to achieve their hopes and dreams. Allstate INS Group adds economic value for shareholders, creates opportunities for their teams, and works with local and national partners to improve communities.
Responsibilities:
●Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, Force.com API, and Web Services.
●Worked as Admin to identify, plan, and implement new salesforce.com features and functions (New screens, workflow, force.com objects, reports, apex code) to meet business requirements.
●Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, and approval processes including Field updates and email alerts.
●Developed custom functionality using Apex classes, Triggers, and Lightning Web Components (LWC, Aura). Lightning Flows (Auto Launched, Screen Flow, Scheduled Flow, Trigger Flows) for different business requirements.
●Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features in Health Cloud.
●Implemented functionalities on the Salesforce health cloud for User management, Bulk data creation, Campaign setup, updates, and audits.
●Experienced in leading and collaborating with cross-functional teams, including developers, administrators, and stakeholders, to successfully deliver Health Cloud implementations on time and within budget.
●Integrated of Five9 CTI adapter and setup call center, implemented Email2Case, Web2Case, Knowledge Management and Case Management.
●Implemented Omni channel routing (Queue-based and Skills-based) for Chats, email cases, and phone calls.
●Implemented Chatbots using Einstein Chatbot Builder.
●Extensively utilized Demand Tools to dedupe Leads, Patient, and related custom objects records.
●Configured SF Health Cloud Communication Preferences Data Model and automation using triggered and batch flows.
●Synced communication preferences between Health Cloud and SFMC using SFMC Data Sources and Flows, as suggested under the Salesforce Consent Data Model workflow.
●Designed and developed a custom Preference Management page hosted on SFMC, integrated with SF health cloud using AMP Script.
●Worked on software development best practices, including automated build and test CI/CD for programs.
●Enabled and configured multi-org account in Marketing Cloud Connect, and set up a process for developing MC assets and automation in non-prod BU and promoting to production BU.
●Setup and configured System User, API User, and business users for SFMC both in the Salesforce platform and SFMC.
●Troubleshooted SFMC salesforce integration and Marketing Cloud Connect issues and provided resolution.
Environment: Salesforce.com Platform, Apex, Lightning Components (LWC, Aura), Lightning Flows (Auto launched, Scheduled, Embedded, Triggered), Visualforce Pages, Data Loader, Demands Tool, Security Controls, Health Cloud, Marketing Cloud, Visual Studio Code IDE, Salesforce Lightning, App Exchange, CI/CD, Connected Apps, OAuth 2.0, Open API 2.0.
Salesforce Developer
JB Hunt Transport Services. Lowell, AR. February 2018 – December 2019
(Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud)
Description: JB Hunt Transport Services is a world leader in providing cutting-edge logistics solutions for multinational companies and blue-chip market leaders.
Responsibilities:
●Developed and deployed ad hoc Salesforce.com reports and dashboards.
●Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs of the organization.
●Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
●Build the organization's role hierarchy by adding the Roles as per the organization's structure and creating custom profiles to satisfy the organization's hierarchy.
●Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
●Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
●Involved in workshops and discussions on gathering requirements from Business Users to understand and design their sales process.
●Worked as an enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
●Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
●Configured Salesforce and marketing cloud integration user along with configuration in Salesforce.
●Involved in SharePoint to Salesforce Automation Process (SAP) integration.
●Followed Agile Scrum methodology that included iterative application development, weekly Sprints, and stand-up meetings.
●Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, and Visual Force Pages to suit the needs of the application.
●Designed, and developed Apex Classes, Controller, and Apex Triggers for various functional needs in the application.
●Administered, configured, and maintained Salesforce.com application user profiles, and roles, assigning Permissions, generating security tokens, validation Rules, and upgrade installation.
Environment: Eclipse IDE, Apex Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services, Lightning, Marketing cloud Admin, Marketing cloud Integration, Agile Development Methodology.
Salesforce Developer
Clorox Co. Oakland, CA January 2015 – January 2018
(Sales Cloud, Service Cloud, Experience Cloud)
Description: The Clorox Co (Clorox) is a manufacturer and marketer of consumer and professional products. The company's product portfolio includes grilling products, digestive health products, cat litter, dressings and sauces, cleaning and disinfecting products, bags and wraps, and home care products.
Responsibilities:
●Gathered requirements from business, marketing, and technical stakeholders from requirements gathering discussions, workshops, and meetings.
●Worked on tracking to track the email clicks.
●Worked on AMP scripts while creating the Email templates.
●Managed a team of 10 people with 5 offshore developers, 2 offshore testers, one onshore BA one onshore Admin, and one onshore developer.
●Worked on Classic to Lightning Migration Impact Analysis, Rollout plan and implementation.
●Implemented Cisco unified service connector CTI integration with salesforce service cloud for call routing, case logging, customer input selection, etc.
●Prepared design and requirements Documents for Service Cloud Org Implementation, including but not limited to Service Console, Email to Case, Web to Case, Case Management including Queues, Assignment rules, Approval Processes, Omnichannel, Live Chat Agent, Case Teams, Entitlements and Milestones.
●Developed Integration Solution between legacy system and Salesforce using REST API.
●Developed and debugged new and existing LWC (Lightning Web Components) and Aura Lightning Components, Apex Classes, Test Classes, and configurative functionality.
●Implemented the Lightning components using the Lightning Design System (LDS) in Aura Framework and Lightning Web Components (LWC) and built the custom Lightning Web Components (LWC) which are available in Experience Builder for adding them to the page.
●Building Complex and Reusable Components in Vlocity.
●Optimize and improve the overall runtime of Omniscripts, DataRaptors, and Vlocity Integration Procedures using best practices.
●Simplified the Approval process and automated the business process using a visual drag-and-drop interface using the Sales and Service cloud.
●Migrated the SFDX development and converting existing Lightning components to Lightning web components (LWC).
●For adding the Components while creating the Lightning Web Components (LWC), I have used the Composition for building the complex components from simple building-block components.
●Performed review of the existing setup, gap analysis, and best practices on Account & Opportunity Teams implementation.
●Documented Initiatives, Features, and User Stories in Salesforce-based tools and Agile Central (rally).
●Participated in PI (Program Initiative) meetings and various agile ceremonies.
●Participated in Daily Stand-up meetings with the internal client team, Daily Stand-up, and Design calls with an offshore team which I led, Client and stakeholder meetings, Knowledge Transfer meetings with clients for implementation partner transition, and doing demos for business.
Environment: Sales Cloud, Service Cloud, Developer Console, Lightning, Salesforce Classic, Vlocity, VS Code, Eclipse, Force.com IDE, Workbench, Agile Central.
Salesforce Developer/Administrator
Wells Fargo, San Francisco, CA June 2013 – December 2014
(Sales Cloud, Experience Cloud)
Description: Along with JPMorgan Chase, Bank of America, and Citigroup, Wells Fargo is one of the "Big Four Banks" of the United States. It has 8,050 branches and 13,000 ATMs. It is one of the most valuable bank brands.
Responsibilities:
●Performed the role of Salesforce Developer and Administrator and Worked on SFDC implementation related to Sales Cloud.
●Gathered requirements and developed client-specific solutions by understanding customer’s business and technical environment.
●Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
●Responsible for requirements gathering from business users and preparing technical requirement specification documents Implemented Agile Methodologies in developing SDLC.
●Developed and Customized User interface in salesforce.com using Visualforce, Apex controllers, and Force.com IDE.
●Designed and developed the web-based UI using JavaScript, HTML, and DHTML.
●Designed and developed Visualforce pages and controllers for distribution enhancement.
●Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
●Developed web services using Salesforce.com Webservices API to provide data for third-party clients.
●Created and deployed several Reports using the salesforce.com platform.
●Created Visualforce email templates, also automated Email Processes to send installation instructions to new and existing customers.
●Used CSS in HTML code to better manage the look and feel of web pages.
●Experienced with Integrated Development Environments such as Eclipse.
●Created summary reports, matrix reports, pie charts, and Dashboards to assist the business team.
●Worked intensely on custom objects, triggers, and workflows, Process builders, Flows.
●Designed and build custom applications using Force.com and Visualforce.com.
●Used Apex Explorer for viewing salesforce.com data.
●According to the business user’s requirement, created Reports and Dashboards.
●Worked with Administration activities like Users, Profiles, Permission Set Roles, OWD settings, and Sharing Rules. Designed and Developed Service Cloud and Integration.
●Developed various Custom Objects, Tabs, Components, and Visual Force Pages and Controllers.
●Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
●Used Data Loader and Import Wizard for Data Export, Updates, and Backup for the organization.
●Created workflows for automated Lead Routing, Lead Escalation, Alerts & Custom Coaching Plans.
●Implemented Single Sign-On with SAML on force.com.
●Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from the Legacy Systems to Salesforce.
●Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
●Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
●Migrated Metadata from one sandbox to another sandbox using the Force.com IDE tool.
●Used Web Services like SOAP API and Rest API to integrate with external systems.
●Implemented Web-to-Lead for automation of the lead creation.
●Performed Unit, Integration, Regression and User Acceptance Testing.
●Interacted with Various business user groups to gather the requirements for Salesforce implementation and documented the Business and Software Requirements.
●Involved in the implementation and Design of Cases and Issues with Order Management and Product Return modules.
●Implemented Wave Analytics, and created datasets, dashboards, and apps for Opportunities, Accounts, and Cases.
Environment: Salesforce.com platform, Siebel CRM, Pages, Data Loader, Workflow & Approvals, Reports, SOQL Custom Objects, Custom Tabs, Email Services, Security Controls, Visual Force (Pages, Component & Controllers), Apex Language, Apex Class, Apex Triggers, Data Loader, REST, SOAP, HTML, JavaScript, Eclipse IDE.
Salesforce Administrator/BA
Elevance Health. Albany, NY July 2010 – May 2013
Description: Elevance Health is an American health insurance provider. The company's services include medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans.
Responsibilities:
●Worked on customer portals and community administration.
●Gathered business requirements by communicating with the user team created Custom Dashboards for community managers and gave accessibility to dashboards for authorized people.
●Created Visualforce pages for custom login and configuration of communities.
●Configured Salesforce.com to meet business requirements including fields, page layouts, workflows, approvals, and validation rules.
●Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
●Implemented SFDC Integration using REST/SOAP Web Service APIs. Integrated the SOAP/REST API-based Web Services on Demand for extracting the data from external systems.
●Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, and Command Button.
●Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings, and Labels to suit the needs of the application.
●Created users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to manage sharing access among different users.
●Worked on Salesforce Communities and Customer Portals.
●Designed Complex logic involving Apex Controllers (Standard and Custom Controllers) and Triggers to support the forecasting application confined to Governor Limits.
●Implemented a Time-Based Workflow to trigger an Apex Class to run at a specific time in a day/week.
●Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
●Worked on Account Management involving Integration with External Legacy System using SOAP-based Web Service Callouts using MuleSoft as the middleware.
●Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
●Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
●Implemented the Single and Mass Email Messaging feature to automate the Emails based on business logic.
●Customized the Out of the box Lead Conversion functionality to support business requirements with a combination of Triggers, Classes, and Visual Force Pages.
●Participated in the initiative on the production release activities of a team maintaining all the post-deployment activities and helping the team on the successful deployment or release to production.
●Maintained the code standards using Lightning Lint extension enabled and Apex class code coverage maintenance.
●Established Integration to Customer Portal from Salesforce using a connected app.
●Created an Apex Trigger on the Salesforce Attachment object to read the XML document using the XML Reader. Automatically inserting the records into salesforce custom objects which are retrieved from the XML document.
●Have worked on sending the information from the salesforce system to the third-party system using the batch class and scheduled apex.
Environment: Salesforce.com, Salesforce Communities, Apex, Visual Force (Pages, Component & Controllers), Validation Rules, Workflow Rules, Approval Process, Process Builder, Data Loader, Workbench.
Education Details:
Bachelor of Science (Mathematics and Physics), Islamia University of Bahawalpur 2005.
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