Customer Service Support

Sherlindra Alexander Customer Service

*** **** **. ****** *****-972-***-**** –

ad5t69@r.postjobfree.com

Objective I’m looking to further my career and Have a stable job that I can advance in and make me and my kids proud. I am a very good listener, hard worker and also a fast learner. I love helping others and my friends come to me for advice. Making others' day is a passion of mine. I am a visual learner so I am quick to catch on and I’m open to learning new things in life that can advance my career and help me better in my job role as well as in life. Experienc

e

Cashier

Wal-Mart Supercenter, Dallas TX

September 2008 –August 2016

Make money transfers with cash register

Check out customers and greet them

Keep are nice and clean

Comcast

Comcast, Denton TX

March 2013 – June 2015

Taking inbound calls

Setting up orders for customers

Completing orders and making installation

appointments

Scheduling and rescheduling dates if someone has canceled or requested change

Escalating issues to proper department

Documenting information of calls and orders incoming and outgoing

ORDER CONSOLIDATION

Kohl’s E-fulfillment, Desoto TX

September 2016 – December 2016

Completing orders to be shipped out for customers

Using the Rf Scanner to locate merchandise and complete orders

Put make merchandise and enter in into the database for inventory to be placed and shipped out and also fix any orders that was wrong lost or damaged and locate it Customer Support

ComCast Communication, Arlington TX

January 29, 2017- February 27 2019

Helping customers technical issues and solving problems with orders And services.

Answering phone calls and setting up plans for new customers Cashier

Krogers Forney, TX

July 1,2022-October 13,2022

Helping customers with groceries and money transactions and assisting customers

When they needed help

REMOTE CUSTOMER SERVICE AGENT

TTEC SOLUTIONS New Britain, CT

Oct. 22-June 19, 2023

Provided information to customers and assisted with Health Coverage Addressed customers courteously using suitable methods and coming back with answers to questions or problems

Answering general questions

Escalating accounts when there is a problem

Logged details of call using coorest protocols

Maintained logs and documentation of detailed information if incoming and outgoing calls

Investigated and research issues to determine root problems and to provide resolution

Remained open to feedback from supervisor and peers to build and improve skill set

REMOTE CUSTOMER AGENT

BCFORWARD- Louisiana, TX

JULY 19, 2023- PRESENT

Helping customers with applying for Medicaid

Helping Customers with Renewal

Addressing customers courteously using suitable methods Answering general questions

Documenting detailed information in incoming and outgoing call using correct protocol

Uploading important information for Applications and renewal Engaging with team to help each other and build or skills and performances

Loves feedback from supervisor and peers

Keeping up with meetings and updates for job and about the job Helping customers with concerns and getting them to the right place Educati

on

Hs Diploma

Lake Highlands, Dallas Tx

2006

Certificate in computers and typing at 40 wpm

Interests I love working with computers. Helping other in anyway I can Referenc

es

References are available on request.

Contact this candidate